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Insurance Customer Service Representative Csr Jobs

Tri-County Insurance Agency, Inc.

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Insurance CSR

Oswego, IL · On-site

$20 - $26/hr

As an Insurance Customer Service Representative (CSR), you will play a critical role in supporting clients by resolving their insurance-related issues and providing clear, effective communication.

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Domino's

Domino's Customer Service Rep - CSR

Jackson, MO

$14 - $19/hr

Come join the Domino's team as a Customer Service Representative, CSR. CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

JOSEPH H TYSON & CO

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Commercial lines CSR

Upper Providence, PA · On-site

$750 - $1.5K/wk

The Commercial Lines Customer Service Representative (CSR) plays a key role within a small team ... The role requires proficiency with specialized insurance software and offers opportunities for ...

gpac

Insurance Customer Service Representative

Midland, PA · On-site

$39K - $54K/yr

An agency is on the active look out for a inspired Customer Service Representative within commercial lines. This is a great company to work with that has amazing benefits and growth opportunities.

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Insurance Customer Service Representative Csr information

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How much do insurance customer service representative csr jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for insurance customer service representative csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance customer service representative CSR?

To thrive as an Insurance Customer Service Representative (CSR), you need a solid understanding of insurance products, policy processing, and customer service principles, typically supported by a high school diploma or equivalent and sometimes an insurance license. Familiarity with customer relationship management (CRM) software, policy administration systems, and telecommunication tools is important. Outstanding communication, problem-solving, and patience are crucial soft skills for building trust and resolving client issues efficiently. These abilities are vital for ensuring customer satisfaction, policy compliance, and the smooth operation of insurance services.

What is an insurance customer service representative CSR?

Insurance Customer Service Representatives (CSRs) are professionals who assist clients by answering questions, processing policy changes, handling claims, and resolving issues related to insurance policies. They act as a primary point of contact between the insurance company and its customers, ensuring that clients understand their coverage and receive timely support. CSRs also help with billing inquiries, provide quotes, and maintain accurate records. Their goal is to deliver excellent service and maintain customer satisfaction.

What is the difference between Insurance Customer Service Representative Csr vs Insurance Claims Specialist?

AspectInsurance Customer Service Representative CsrInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; certifications like CPCU or CIC can be beneficialHigh school diploma; certifications such as CPCU or AIC are common
Work EnvironmentOffice settings, call centers, or remote workOffice-based, often in claims departments or specialized teams
Job FocusAssisting customers with policy inquiries, billing, and coverage questionsProcessing and investigating insurance claims, determining coverage and payouts
Employer & Industry UsageInsurance companies, brokers, and agenciesInsurance companies, especially claims departments

While both roles involve working within the insurance industry and require similar certifications, the Insurance Customer Service Representative Csr primarily handles customer inquiries and policy support, whereas the Insurance Claims Specialist focuses on processing and investigating claims. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are some common challenges faced by insurance customer service representatives CSR, and how can they be managed effectively?

Insurance CSRs often handle high call volumes and complex customer inquiries, which can be challenging when balancing accuracy and efficiency. Navigating policy details and resolving claims-related concerns require strong attention to detail and patience. Effective time management, ongoing product training, and clear communication with both clients and internal teams can help manage these challenges. Many organizations offer mentorship and support systems to help CSRs build skills and reduce stress, fostering a supportive work environment.
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Insurance Customer Service Representative Csr jobs near you
Infographic showing various Insurance Customer Service Representative Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Licensed Insurance Customer Service Representative (CSR)

Jennifer Lang Allstate Insurance

Huntington, NY • On-site

$25 - $30/hr

Full-time

Posted 13 days ago

Job description

About the Role:
Jennifer Lang Allstate Insurance in Huntington, NY is looking for a motivated and personable Licensed Insurance Customer Service Representative (CSR) to join our growing team. This is a fantastic opportunity to build meaningful client relationships while representing one of the most trusted names in the insurance industry. If you're passionate about helping people protect what matters most, we want to hear from you!

Responsibilities:
  • Serve as the primary point of contact for existing and prospective policyholders, delivering exceptional customer service
  • Process policy changes, renewals, endorsements, and cancellations accurately and efficiently
  • Respond to inbound calls, emails, and walk-in inquiries regarding coverage, billing, and claims
  • Identify cross-sell and upsell opportunities to support clients with auto, home, life, and commercial insurance needs
  • Assist clients through the claims process, providing guidance and follow-up support
  • Maintain accurate client records and documentation within agency management systems

Requirements:
  • Active New York Property & Casualty (P&C) Insurance License required
  • Prior experience in insurance customer service, sales, or a related field preferred
  • Strong communication and interpersonal skills with a customer-first mindset
  • Proficiency with computers and willingness to learn agency management software
  • Detail-oriented with strong organizational and follow-up skills

About Us:

Jennifer Lang Allstate Insurance is a growing Allstate Exclusive Agency in Huntington, NY, committed to delivering outstanding customer service and personalized insurance solutions. We are building a team of dedicated professionals who take pride in helping customers protect what matters most.
As our agency continues to grow, every team member has the opportunity to make a meaningful impact, contribute new ideas, and grow professionally. We believe in creating a positive, supportive workplace where teamwork, integrity, and exceptional service are the foundation of everything we do.
If you're looking for an opportunity to be part of a growing agency with a strong commitment to both its customers and its employees, we'd love to hear from you.