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Insurance Customer Service Representative Csr Jobs

Arrow Glass Industries

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Customer Service Representative CSR

Schertz, TX · On-site

$16 - $18/hr

Arrow Glass Industries in San Antonio, TX, a residential, multi-family, and commercial glass company, is in search of a Customer Service Representative. Must be able to multi-task, with attention to ...

JOSKO Services

Customer Service Representative

Apopka, FL · On-site

$14 - $19/hr

Position Overview The Customer Service Representative (CSR) plays a central role in supporting both account management and service dispatch operations. This position ensures exceptional customer ...

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Insurance Customer Service Representative Csr information

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How much do insurance customer service representative csr jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for insurance customer service representative csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative (CSR), and why are they important?

To thrive as an Insurance Customer Service Representative (CSR), you need a solid understanding of insurance products, policy processing, and customer service principles, typically supported by a high school diploma or equivalent and sometimes an insurance license. Familiarity with customer relationship management (CRM) software, policy administration systems, and telecommunication tools is important. Outstanding communication, problem-solving, and patience are crucial soft skills for building trust and resolving client issues efficiently. These abilities are vital for ensuring customer satisfaction, policy compliance, and the smooth operation of insurance services.

What are Insurance Customer Service Representatives (CSRs)?

Insurance Customer Service Representatives (CSRs) are professionals who assist clients by answering questions, processing policy changes, handling claims, and resolving issues related to insurance policies. They act as a primary point of contact between the insurance company and its customers, ensuring that clients understand their coverage and receive timely support. CSRs also help with billing inquiries, provide quotes, and maintain accurate records. Their goal is to deliver excellent service and maintain customer satisfaction.

What is the difference between Insurance Customer Service Representative Csr vs Insurance Claims Specialist?

AspectInsurance Customer Service Representative CsrInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; certifications like CPCU or CIC can be beneficialHigh school diploma; certifications such as CPCU or AIC are common
Work EnvironmentOffice settings, call centers, or remote workOffice-based, often in claims departments or specialized teams
Job FocusAssisting customers with policy inquiries, billing, and coverage questionsProcessing and investigating insurance claims, determining coverage and payouts
Employer & Industry UsageInsurance companies, brokers, and agenciesInsurance companies, especially claims departments

While both roles involve working within the insurance industry and require similar certifications, the Insurance Customer Service Representative Csr primarily handles customer inquiries and policy support, whereas the Insurance Claims Specialist focuses on processing and investigating claims. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are some common challenges faced by Insurance Customer Service Representatives (CSRs), and how can they be managed effectively?

Insurance CSRs often handle high call volumes and complex customer inquiries, which can be challenging when balancing accuracy and efficiency. Navigating policy details and resolving claims-related concerns require strong attention to detail and patience. Effective time management, ongoing product training, and clear communication with both clients and internal teams can help manage these challenges. Many organizations offer mentorship and support systems to help CSRs build skills and reduce stress, fostering a supportive work environment.
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What cities are hiring for Insurance Customer Service Representative Csr jobs? Cities with the most Insurance Customer Service Representative Csr job openings:
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Insurance Customer Service Representative Csr jobs near you
Infographic showing various Insurance Customer Service Representative Csr job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 81% Full Time, 15% Part Time, 1% Contract, and 2% Summer. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative CSR

Customer Service Representative CSR

King Heating Cooling and Plumbing

Tinley Park, IL • On-site

$16 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

At King Heating Cooling and Plumbing, we’re known for our outstanding customer service. Since 1968, people throughout Chicago and Northwest Indiana have counted on King for quality services and fast repairs. We’re proud to be one of the most trusted and best reviewed heating companies in Chicago. Due to rapid growth, we are looking to add a top of the line Customer Service Representative to our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Come work with a company that treats their customers like they are royalty!

Why work for King Heating Cooling and Plumbing?

  • Base Salary plus unlimited commissions/spiffs
  • We provide a company-matched 401k
  • We offer full benefits for you and your family! Including Health, Life, Dental and Vision Insurance
  • Paid Holidays & Vacation
  • World-class environment

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • 1 or more years of previous experience in customer service, sales, or other related fields
  • Must be willing to undergo a background check
  • Must pass a drug screen
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Please submit a copy of your resume for consideration.

Company Description

50 Year old Family business is rapidly growing and we need great people!
Come join the team that achieved the Better Business Bureau Torch award for Marketplace ethics!