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Insurance Customer Service Representative Csr Jobs

Minol

Customer Service Representative (CSR)

Huntsville, TX · On-site

$13.75 - $18.75/hr

Customer Service Representative The Customer Service Representative (CSR) will provide sales order support related to all orders received from customers and sales personnel via various media ...

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Insurance Customer Service Representative Csr information

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$26

How much do insurance customer service representative csr jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for insurance customer service representative csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative (CSR), and why are they important?

To thrive as an Insurance Customer Service Representative (CSR), you need a solid understanding of insurance products, policy processing, and customer service principles, typically supported by a high school diploma or equivalent and sometimes an insurance license. Familiarity with customer relationship management (CRM) software, policy administration systems, and telecommunication tools is important. Outstanding communication, problem-solving, and patience are crucial soft skills for building trust and resolving client issues efficiently. These abilities are vital for ensuring customer satisfaction, policy compliance, and the smooth operation of insurance services.

What are Insurance Customer Service Representatives (CSRs)?

Insurance Customer Service Representatives (CSRs) are professionals who assist clients by answering questions, processing policy changes, handling claims, and resolving issues related to insurance policies. They act as a primary point of contact between the insurance company and its customers, ensuring that clients understand their coverage and receive timely support. CSRs also help with billing inquiries, provide quotes, and maintain accurate records. Their goal is to deliver excellent service and maintain customer satisfaction.

What is the difference between Insurance Customer Service Representative Csr vs Insurance Claims Specialist?

AspectInsurance Customer Service Representative CsrInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; certifications like CPCU or CIC can be beneficialHigh school diploma; certifications such as CPCU or AIC are common
Work EnvironmentOffice settings, call centers, or remote workOffice-based, often in claims departments or specialized teams
Job FocusAssisting customers with policy inquiries, billing, and coverage questionsProcessing and investigating insurance claims, determining coverage and payouts
Employer & Industry UsageInsurance companies, brokers, and agenciesInsurance companies, especially claims departments

While both roles involve working within the insurance industry and require similar certifications, the Insurance Customer Service Representative Csr primarily handles customer inquiries and policy support, whereas the Insurance Claims Specialist focuses on processing and investigating claims. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are some common challenges faced by Insurance Customer Service Representatives (CSRs), and how can they be managed effectively?

Insurance CSRs often handle high call volumes and complex customer inquiries, which can be challenging when balancing accuracy and efficiency. Navigating policy details and resolving claims-related concerns require strong attention to detail and patience. Effective time management, ongoing product training, and clear communication with both clients and internal teams can help manage these challenges. Many organizations offer mentorship and support systems to help CSRs build skills and reduce stress, fostering a supportive work environment.
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Insurance Customer Service Representative Csr jobs near you
Infographic showing various Insurance Customer Service Representative Csr job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (CSR)

Customer Service Representative (CSR)

viLogics

Ebensburg, PA • On-site

$13 - $17.75/hr

Full-time

Posted 27 days ago

Job description

Salary:

Customer Service Representative (CSR) Accounting DepartmentLocation: viLogics HQ Ebensburg,PA (Operations Center) In-Office Only PositionSummary:

viLogics is seeking a Customer Service Representative (CSR) for the Accounting Department with a Managed Service Provider (MSP) background to assist clients with invoicing, contract reviews, and billing support. This is strictly in-office position requiresdaily face-to-face collaboration to ensure seamless financial operations and exceptional client service.

The ideal candidate will have experience in MSP billing processes, client account management, contract reviews, and dispute resolution. Candidates with Kaseya's knowledge and familiarity with PSA (Professional Services Automation) tools such as ConnectWise or Autotask are strongly preferred.

Primary Responsibilities:

  • Client Billing Support & Invoicing:
    • Generate, review, and process customer invoices accurately and in a timely manner.
    • Investigate and resolve billing discrepancies while maintaining a high level of customer satisfaction.
    • Work closely with clients to explain invoice details, ensure transparency, and resolve any disputes.
    • Assist with accounts receivable (AR) follow-ups and collections as needed.
  • Contract Management & Review:
    • Review customer contracts, agreements, and SLAs (Service Level Agreements) to ensure accurate billing.
    • Identify and resolve discrepancies between contracted services and actual billing.
    • Assist in contract modifications and renewals in collaboration with the sales and finance teams.
  • Client Account Management & Support:
    • Act as the primary point of contact for customers regarding billing-related inquiries.
    • Provide exceptional customer service, ensuring timely responses to client questions and concerns.
    • Maintain detailed records of client interactions, contract terms, and invoice adjustments.
  • Internal Collaboration & Reporting:
    • Work closely with the finance, sales, and service teams to ensure alignment between services delivered and billed.
    • Utilize PSA tools (preferably Kaseya BMS, ConnectWise, or Autotask) to track customer accounts, contracts, and billing activity.
    • Assist in preparing financial reports, audits, and reconciliation tasks related to billing.

Required Qualifications:Education:

  • Associates or Bachelors degree in Accounting, Business Administration, Finance, or a related field.

Experience:

  • 3+ years of experience in a billing, invoicing, or contract management role within an MSP or IT service provider environment.
  • Strong knowledge of MSP financial operations, including recurring revenue models, contract-based billing, and service agreements.
  • Experience with PSA tools such as Kaseya BMS, ConnectWise Manage, or Autotask is preferred.
  • Familiarity with QuickBooks, NetSuite, or other accounting software is a plus.

Skills & Abilities:

  • Detail-oriented with strong analytical skills and the ability to identify and resolve discrepancies.
  • Excellent communication and interpersonal skills to effectively interact with clients and internal teams.
  • Problem-solving mindset with the ability to handle billing disputes and client escalations professionally.
  • Ability to multi-task and manage multiple client accounts while maintaining accuracy.
  • Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP, financial reporting).
  • Understanding of IT service contracts, SLAs, and managed services billing structures.

Additional Requirements:

  • This is an in-office roleremote or hybrid work is NOT an option.
  • Must possess a valid drivers license with a clean record.
  • Must be able to pass a full background check.
  • Must be able to pass a drug and alcohol screening.

Working Conditions & Schedule:

  • Strictly in-office position based in Ebensburg, PA
  • Standard office hours are Monday through Friday, with potential for overtime as needed.
  • viLogics operates 24/7/365, and occasional after-hours support may be required.

If you have MSP experience, a strongclient billing and contract management background, and a passion for providing top-tier customer service, we invite you to join our growing team at viLogics!