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Insurance Customer Service Representative Csr Jobs

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Busy Farmers Insurance office seeks F/T Customer Service Rep. * Processing policy transactions, billing, coverage, claims * Cross selling * Helping agent processing applications and renewals

Refloor

Customer Service Representative (CSR)

Troy, MI · On-site

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to sit around waiting for the day to end. You like being busy. You like winning. And you get frustrated ...

Minol

Customer Service Representative (CSR)

Huntsville, TX · On-site

$13.75 - $18.75/hr

Customer Service Representative The Customer Service Representative (CSR) will provide sales order support related to all orders received from customers and sales personnel via various media ...

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How much do insurance customer service representative csr jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for insurance customer service representative csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative (CSR), and why are they important?

To thrive as an Insurance Customer Service Representative (CSR), you need a solid understanding of insurance products, policy processing, and customer service principles, typically supported by a high school diploma or equivalent and sometimes an insurance license. Familiarity with customer relationship management (CRM) software, policy administration systems, and telecommunication tools is important. Outstanding communication, problem-solving, and patience are crucial soft skills for building trust and resolving client issues efficiently. These abilities are vital for ensuring customer satisfaction, policy compliance, and the smooth operation of insurance services.

What are Insurance Customer Service Representatives (CSRs)?

Insurance Customer Service Representatives (CSRs) are professionals who assist clients by answering questions, processing policy changes, handling claims, and resolving issues related to insurance policies. They act as a primary point of contact between the insurance company and its customers, ensuring that clients understand their coverage and receive timely support. CSRs also help with billing inquiries, provide quotes, and maintain accurate records. Their goal is to deliver excellent service and maintain customer satisfaction.

What is the difference between Insurance Customer Service Representative Csr vs Insurance Claims Specialist?

AspectInsurance Customer Service Representative CsrInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; certifications like CPCU or CIC can be beneficialHigh school diploma; certifications such as CPCU or AIC are common
Work EnvironmentOffice settings, call centers, or remote workOffice-based, often in claims departments or specialized teams
Job FocusAssisting customers with policy inquiries, billing, and coverage questionsProcessing and investigating insurance claims, determining coverage and payouts
Employer & Industry UsageInsurance companies, brokers, and agenciesInsurance companies, especially claims departments

While both roles involve working within the insurance industry and require similar certifications, the Insurance Customer Service Representative Csr primarily handles customer inquiries and policy support, whereas the Insurance Claims Specialist focuses on processing and investigating claims. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are some common challenges faced by Insurance Customer Service Representatives (CSRs), and how can they be managed effectively?

Insurance CSRs often handle high call volumes and complex customer inquiries, which can be challenging when balancing accuracy and efficiency. Navigating policy details and resolving claims-related concerns require strong attention to detail and patience. Effective time management, ongoing product training, and clear communication with both clients and internal teams can help manage these challenges. Many organizations offer mentorship and support systems to help CSRs build skills and reduce stress, fostering a supportive work environment.
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What job categories do people searching Insurance Customer Service Representative Csr jobs look for? The top searched job categories for Insurance Customer Service Representative Csr jobs are:
Insurance Customer Service Representative Csr jobs near you
Infographic showing various Insurance Customer Service Representative Csr job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Rep

Wellman Insurance Agency, Inc

Waverly, NE • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Be an early applicant

Job description

For over 20 years, Wellman Insurance Agency, Inc. has established a reputation for excellence, consistency, and trust. As a proud Farm Bureau Hall of Fame agency, we combine deep local roots with broad expertise in personal, commercial, and financial products. We serve a diverse range of clients, including small-town farmers and families, as well as city-based professionals and business owners. With an emphasis on professionalism, positivity, and care, we support one another and challenge each other to improve continually. Most of our new clients come through referrals, which means the work we do matters and gets noticed.

Were seeking an Insurance Customer Service Representative who excels in a supportive environment. In this role, youll be the primary point of contact for clients, assisting with answering questions, managing policy changes, and ensuring a consistently high standard of service.

  • Base salary of $45,000 to $65,000, depending on experience
  • Paid time off (PTO)
  • Flexible scheduling
  • Health, dental, vision, and life insurance
  • Disability and parental leave
  • Retirement plan
  • Career growth opportunities including licensing and sales roles

If you enjoy working with people, take pride in your organization skills, and want to grow your career in a respected, relationship-based agency, wed love to meet you. Apply today!


Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Weekends Off


Responsibilities
  • Answer inbound phone calls and assist clients with policy questions and changes
  • Manage records and policy updates using Microsoft CRM
  • Gather client information and support the quote-building process
  • Prepare documentation in advance of appointments
  • Support office marketing via social media, local events, and advertising
  • Ensure accurate and timely data entry

Requirements
  • Friendly, professional, and upbeat both in person and on the phone
  • Detail-oriented and able to adapt to shifting daily priorities
  • Strong communication and organizational skills
  • Experience in insurance is helpful but not required
  • Property & Casualty license required