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Insurance Customer Service Representative Csr Jobs

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Busy Farmers Insurance office seeks F/T Customer Service Rep. * Processing policy transactions, billing, coverage, claims * Cross selling * Helping agent processing applications and renewals *

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How much do insurance customer service representative csr jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for insurance customer service representative csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative (CSR), and why are they important?

To thrive as an Insurance Customer Service Representative (CSR), you need a solid understanding of insurance products, policy processing, and customer service principles, typically supported by a high school diploma or equivalent and sometimes an insurance license. Familiarity with customer relationship management (CRM) software, policy administration systems, and telecommunication tools is important. Outstanding communication, problem-solving, and patience are crucial soft skills for building trust and resolving client issues efficiently. These abilities are vital for ensuring customer satisfaction, policy compliance, and the smooth operation of insurance services.

What are Insurance Customer Service Representatives (CSRs)?

Insurance Customer Service Representatives (CSRs) are professionals who assist clients by answering questions, processing policy changes, handling claims, and resolving issues related to insurance policies. They act as a primary point of contact between the insurance company and its customers, ensuring that clients understand their coverage and receive timely support. CSRs also help with billing inquiries, provide quotes, and maintain accurate records. Their goal is to deliver excellent service and maintain customer satisfaction.

What is the difference between Insurance Customer Service Representative Csr vs Insurance Claims Specialist?

AspectInsurance Customer Service Representative CsrInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; certifications like CPCU or CIC can be beneficialHigh school diploma; certifications such as CPCU or AIC are common
Work EnvironmentOffice settings, call centers, or remote workOffice-based, often in claims departments or specialized teams
Job FocusAssisting customers with policy inquiries, billing, and coverage questionsProcessing and investigating insurance claims, determining coverage and payouts
Employer & Industry UsageInsurance companies, brokers, and agenciesInsurance companies, especially claims departments

While both roles involve working within the insurance industry and require similar certifications, the Insurance Customer Service Representative Csr primarily handles customer inquiries and policy support, whereas the Insurance Claims Specialist focuses on processing and investigating claims. Understanding these differences helps job seekers identify the right career path within the insurance sector.

Is remote CSR a stressful job?

A remote Insurance Customer Service Representative (CSR) role can be stressful due to handling customer inquiries, resolving issues, and meeting performance metrics. However, working remotely may reduce certain workplace pressures and allow for flexible scheduling, which can help manage stress levels.

What are some common challenges faced by Insurance Customer Service Representatives (CSRs), and how can they be managed effectively?

Insurance CSRs often handle high call volumes and complex customer inquiries, which can be challenging when balancing accuracy and efficiency. Navigating policy details and resolving claims-related concerns require strong attention to detail and patience. Effective time management, ongoing product training, and clear communication with both clients and internal teams can help manage these challenges. Many organizations offer mentorship and support systems to help CSRs build skills and reduce stress, fostering a supportive work environment.
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Insurance Customer Service Representative Csr jobs near you
Infographic showing various Insurance Customer Service Representative Csr job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% Internship, 10% Full Time, 79% Part Time, 7% Contract, and 1% Summer. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Cypress Bank SSB

Pittsburg, TX

$13 - $17.75/hr

Other

Posted 4 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION

Job Title: Customer Service Representative (CSR)

Branch/Dept.: Pittsburg

EEO Job Category: Administrative Support

Reports to: Harold Kennington

FLSA Status: Non-exempt

Last Update: May 4, 2026

Essential Functions

  • Meet and greet customers.
  • Open and process new accounts, including DDA, savings and certificates of deposit.
  • Follow procedures prescribed in the Bank's Customer Identification Program.
  • Assist customers with online banking needs, such as initial set-up and troubleshooting.
  • Cross-sell the Bank's services and products.
  • Research and answer customer inquiries; quote products and rates.
  • Process customer check orders.
  • Assist in answering the telephone and transferring calls to the appropriate personnel.
  • Research, verify account information, and resolve problems for customers as necessary.
  • Perform safe deposit box services.
  • Redeem U.S. savings bonds.
  • Process collection items.
  • Receive and enter customer wires.
  • Assist customers with debit cards: ordering, re-ordering, and reporting as lost/stolen.

Additional Responsibilities

  • Participate in initial and periodic training.
  • Perform other duties, as assigned.

Required Education, Experience, and Skills

  • High school diploma or equivalent preferred.
  • One year's banking experience, preferably as CSR.
  • Bilingual preferred.
  • Understanding responsibilities under the Bank Secrecy Act
  • Interpersonal skills to represent the Bank positively with customers and other employees.
  • Ability to maintain confidentiality of Bank records and customer transactions.
  • Working knowledge of Microsoft Word and Excel.
  • This position requires lifting up to 25 lbs.
  • Equipment Used
  • Computer
  • Document scanner
  • Ten-key calculator

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