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Insurance Customer Service Representative Csr Jobs

Chris Galban

Insurance Customer Service Rep

San Angelo, TX · Remote

$15 - $20/hr

We're seeking a full-time Insurance Customer Service Rep to deliver exceptional service, support sales efforts, and maintain strong client relationships. You will handle inbound communication, assist ...

IsoTalent

Licensed Insurance CSR

Delaware, OH · On-site

$55K - $75K/yr

P&C Insurance Customer Service Representative Location: Delaware, OH | Onsite Our client, a growing insurance agency, is looking for a P&C Insurance Service Rep to join their team on-site. Do you ...

AlphaGraphcis

Customer Service Representative

Dallas, TX · On-site

$15 - $18/hr

Retail Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're ...

Xcel

Be Seen First

CSR - Customer Service Rep

Louisville, KY · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

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Insurance Customer Service Representative Csr information

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How much do insurance customer service representative csr jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for insurance customer service representative csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an insurance customer service representative CSR?

Insurance Customer Service Representatives (CSRs) are professionals who assist clients by answering questions, processing policy changes, handling claims, and resolving issues related to insurance policies. They act as a primary point of contact between the insurance company and its customers, ensuring that clients understand their coverage and receive timely support. CSRs also help with billing inquiries, provide quotes, and maintain accurate records. Their goal is to deliver excellent service and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as an insurance customer service representative CSR?

To thrive as an Insurance Customer Service Representative (CSR), you need a solid understanding of insurance products, policy processing, and customer service principles, typically supported by a high school diploma or equivalent and sometimes an insurance license. Familiarity with customer relationship management (CRM) software, policy administration systems, and telecommunication tools is important. Outstanding communication, problem-solving, and patience are crucial soft skills for building trust and resolving client issues efficiently. These abilities are vital for ensuring customer satisfaction, policy compliance, and the smooth operation of insurance services.

What are some common challenges faced by insurance customer service representatives CSR, and how can they be managed effectively?

Insurance CSRs often handle high call volumes and complex customer inquiries, which can be challenging when balancing accuracy and efficiency. Navigating policy details and resolving claims-related concerns require strong attention to detail and patience. Effective time management, ongoing product training, and clear communication with both clients and internal teams can help manage these challenges. Many organizations offer mentorship and support systems to help CSRs build skills and reduce stress, fostering a supportive work environment.

What is the difference between Insurance Customer Service Representative Csr vs Insurance Claims Specialist?

AspectInsurance Customer Service Representative CsrInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; certifications like CPCU or CIC can be beneficialHigh school diploma; certifications such as CPCU or AIC are common
Work EnvironmentOffice settings, call centers, or remote workOffice-based, often in claims departments or specialized teams
Job FocusAssisting customers with policy inquiries, billing, and coverage questionsProcessing and investigating insurance claims, determining coverage and payouts
Employer & Industry UsageInsurance companies, brokers, and agenciesInsurance companies, especially claims departments

While both roles involve working within the insurance industry and require similar certifications, the Insurance Customer Service Representative Csr primarily handles customer inquiries and policy support, whereas the Insurance Claims Specialist focuses on processing and investigating claims. Understanding these differences helps job seekers identify the right career path within the insurance sector.

More about Insurance Customer Service Representative Csr jobs

What cities are hiring for Insurance Customer Service Representative Csr jobs?

Cities with the most Insurance Customer Service Representative Csr job openings:

What job categories do people searching Insurance Customer Service Representative Csr jobs look for?

The top searched job categories for Insurance Customer Service Representative Csr jobs are:

Insurance Customer Service Representative Csr jobs near you
Infographic showing various Insurance Customer Service Representative Csr job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

M S International Inc.

Aurora, CO • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Summary: The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties include guiding customers through the showroom and assisting with product selection. The role also involves backend operations such as processing orders and coordinating logistics. CSRs play a crucial role in delivering outstanding service, ensuring customer satisfaction, and upholding company standards.
Work Hours: Monday to Friday from 07:30 AM to 05:00 PM, 2 Saturday(s) a month from 08:30 AM to 01:00 PM
Seniority Level: Entry Level
Employment Type: Full-time
Compensation: This hourly, non-exempt position pays from $19 to $22 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $40,000 and $55,000 annually, or more, depending on experience, overtime hours, and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Build and nurture strong customer relationships.
  • Assist customers in selecting the appropriate products for their needs.
  • Retrieve and bring product samples to customers in the showroom
  • Address customer issues related to transactions, deliveries, and products
  • Accurately maintain customer contact information and transaction records.
  • Follow up with customers on quotes, inquiries, and sales opportunities.
  • Process sales transactions, payments, and generate sales orders.
  • Schedule deliveries and coordinate logistics for material shipments.
  • Create shipping orders and packing lists.
  • Answer inbound sales calls and proactively make outbound calls.
  • Ensure showroom displays are maintained to the highest standards.
  • Monitor stock levels to ensure efficient processing of customer orders.
  • Support trade customers by understanding their project needs and recommending suitable MSI materials.
  • Maintain marketing materials for easy customer access.
  • Collaborate with Sales Representatives to keep account transactions and inventory up to date.
  • Stay informed about company products and services.
  • Perform additional duties as required.

Additionally the candidate must meet the following Education and/or Experience requirements:
  • High School Diploma required; some college coursework preferred.
  • Minimum of 1 year of customer service experience.
  • Strong communication skills with a positive, solution-oriented approach.
  • Attentive to customer needs and details.
  • Proven ability to manage multiple tasks simultaneously.
  • Goal-oriented with a focus on delivering excellent customer service.
  • Strong math skills and the ability to perform quick calculations.
  • Proficient with PCs and navigating a multi-window environment.
  • Intermediate skills in MS Outlook, Word, and Excel.
  • Bilingual (Spanish) preferred.

This role has the following physical demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
  • The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:
  • Referral, holiday, and annual bonuses or commission opportunities
  • Eligibility for an annual merit-based increase
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Company-paid Short Term and Long Term disability;
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Traditional and Roth 401(k) plans with company matching contributions
  • Charitable donation matching programs
  • Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

Apply