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Insurance Customer Service Representative Csr Jobs

Mr. Handyman of West Augusta - Thompson

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Customer Service Representative (CSR)

Augusta, GA · On-site

$14 - $22/hr

We are looking for a Customer Service Representative (CSR) who is highly organized, customer-focused, and adaptable in a fast-paced environment. If you thrive in a dynamic setting, enjoy working with ...

NAPAA

Insurance Customer Service Representative

Miami, FL · On-site

$14 - $18/hr

The Personal Lines CSR at Del Campo Insurance Group is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

ALLSTATE Insurance Agency

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Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr

Location: Kingwood, TX (Houston Area) -Licensed Insurance Customer Service Manager Compensation: Total Earning Potential: $75,000-$135,000+ ($ 50,000 Base Salary + Monthly Incentives + Sales ...

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How much do insurance customer service representative csr jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for insurance customer service representative csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative (CSR), and why are they important?

To thrive as an Insurance Customer Service Representative (CSR), you need a solid understanding of insurance products, policy processing, and customer service principles, typically supported by a high school diploma or equivalent and sometimes an insurance license. Familiarity with customer relationship management (CRM) software, policy administration systems, and telecommunication tools is important. Outstanding communication, problem-solving, and patience are crucial soft skills for building trust and resolving client issues efficiently. These abilities are vital for ensuring customer satisfaction, policy compliance, and the smooth operation of insurance services.

What are Insurance Customer Service Representatives (CSRs)?

Insurance Customer Service Representatives (CSRs) are professionals who assist clients by answering questions, processing policy changes, handling claims, and resolving issues related to insurance policies. They act as a primary point of contact between the insurance company and its customers, ensuring that clients understand their coverage and receive timely support. CSRs also help with billing inquiries, provide quotes, and maintain accurate records. Their goal is to deliver excellent service and maintain customer satisfaction.

What is the difference between Insurance Customer Service Representative Csr vs Insurance Claims Specialist?

AspectInsurance Customer Service Representative CsrInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; certifications like CPCU or CIC can be beneficialHigh school diploma; certifications such as CPCU or AIC are common
Work EnvironmentOffice settings, call centers, or remote workOffice-based, often in claims departments or specialized teams
Job FocusAssisting customers with policy inquiries, billing, and coverage questionsProcessing and investigating insurance claims, determining coverage and payouts
Employer & Industry UsageInsurance companies, brokers, and agenciesInsurance companies, especially claims departments

While both roles involve working within the insurance industry and require similar certifications, the Insurance Customer Service Representative Csr primarily handles customer inquiries and policy support, whereas the Insurance Claims Specialist focuses on processing and investigating claims. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are some common challenges faced by Insurance Customer Service Representatives (CSRs), and how can they be managed effectively?

Insurance CSRs often handle high call volumes and complex customer inquiries, which can be challenging when balancing accuracy and efficiency. Navigating policy details and resolving claims-related concerns require strong attention to detail and patience. Effective time management, ongoing product training, and clear communication with both clients and internal teams can help manage these challenges. Many organizations offer mentorship and support systems to help CSRs build skills and reduce stress, fostering a supportive work environment.
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What cities are hiring for Insurance Customer Service Representative Csr jobs? Cities with the most Insurance Customer Service Representative Csr job openings:
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Insurance Customer Service Representative Csr jobs near you
Infographic showing various Insurance Customer Service Representative Csr job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 81% Full Time, 15% Part Time, 1% Contract, and 2% Summer. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Representative

Greg McDonald - State Farm Agency

Pittsburgh, PA • On-site

$38K - $53K/yr

Full-time, Contractor

Medical, Life, Retirement, PTO

Posted 10 days ago

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.


Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day


As an Agent Team Member, you will receive...

  • Base salary plus monthly commission
  • Monthly, quarterly and annual bonuses
  • Paid time off (vacation and personal/sick days)
  • Health benefits after 90 days of employment
  • Matching retirement after 1 year of employment
  • Life insurance
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office


Requirements:

  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Property & Casualty license (required)
  • Life and Health license (must be willing to obtain)
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education


If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.


Disclosure
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.