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Retention Agent Jobs in Texas (NOW HIRING)

AAA

Membership Retention Agent

Coppell, TX · On-site

Membership Retention Agent This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships. Job Duties * Using a predictive ...

Richmark Properties

Leasing Agent

San Angelo, TX

$16.25 - $19.25/hr

Richmark Properties Position: Leasing Agent Job Type: Full-Time Position Summary: Richmark ... This role is essential in attracting and retaining residents through dynamic outreach, skilled ...

Richmark Properties

Leasing Agent

Houston, TX · On-site

$15 - $18/hr

Leasing Agent Job Type: Full-Time Location: Preserve at Westchase Apartments Position Summary ... This role is essential in attracting and retaining residents through dynamic outreach, skilled ...

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Retention Agent information

See Texas salary details

$27.9K

$56.3K

$70.8K

How much do retention agent jobs pay per year?

As of Aug 17, 2026, the average yearly pay for retention agent in Texas is $56,298.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $68,000.00 per year, depending on experience, location, and employer.

What is a retention agent?

A Retention Agent is a professional who works to keep existing customers or clients with a company, often by addressing concerns, resolving issues, and offering incentives or tailored solutions. Their main goal is to reduce customer churn and maintain long-term relationships, which can be more cost-effective than acquiring new customers. Retention Agents typically communicate directly with customers via phone, email, or chat, and must have strong problem-solving and interpersonal skills. They often work closely with customer service and sales teams to ensure customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a retention agent, and why are they important?

To thrive as a Retention Agent, you need strong customer service skills, persuasive communication abilities, and experience in client relationship management, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes relevant certifications such as customer service training are typically required. Active listening, patience, and problem-solving skills help Retention Agents address client concerns and build trust. These skills are crucial for reducing customer churn, maintaining client satisfaction, and meeting retention targets.

What are some common challenges faced by retention agents, and how can they effectively overcome them?

One common challenge Retention Agents face is handling difficult conversations with customers who are considering canceling services. This requires strong communication skills and empathy to understand customer concerns and offer tailored solutions. Additionally, agents often work with strict performance targets, so staying motivated and organized is key. Collaborating closely with sales, customer service, and technical teams can also help address complex issues more efficiently. Embracing ongoing product training and customer feedback can further enhance an agent's ability to retain clients.

What are popular job titles related to Retention Agent jobs in Texas?

For Retention Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Retention Agent jobs in Texas look for?

The top searched job categories for Retention Agent jobs in Texas are:

Retention Agent jobs near you
Infographic showing various Retention Agent job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,298 per year, or $27.1 per hour.

Membership Retention Agent

American Automobile Association (AAA)

Coppell, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

229th of 309 rated insurance

Job description

Membership Retention Agent

This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships.
Job Duties

  • Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership.

  • Invoice memberships sold and process payments.

  • Maintain up-to-date, working knowledge of membership products, features and benefits.

  • Perform all other duties and responsibilities as assigned or required.

  • Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution.


Qualifications

  • High school diploma/GED required, college degree preferred.

  • 1-3 years sales experience preferred.

  • Professional communication skills required, both written and oral.

  • Demonstrate ability to prioritize tasks and assignments required.

  • Proficiency in Microsoft Office software, including Outlook, Word and Excel required.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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