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Retention Agent Jobs in Texas (NOW HIRING)

Richmark Properties

Part-Time Leasing Agent

Dallas, TX

$15.50 - $18.50/hr

Richmark Properties Position: Leasing Agent Job Type: Part-Time Position Summary: Richmark ... This role is essential in attracting and retaining residents through dynamic outreach, skilled ...

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All JobsRetention Agent JobsRetention Agent Jobs in Texas

Retention Agent information

See Texas salary details

$27.9K

$56.3K

$70.8K

How much do retention agent jobs pay per year?

As of Aug 16, 2026, the average yearly pay for retention agent in Texas is $56,298.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $68,000.00 per year, depending on experience, location, and employer.

What is a retention agent?

A Retention Agent is a professional who works to keep existing customers or clients with a company, often by addressing concerns, resolving issues, and offering incentives or tailored solutions. Their main goal is to reduce customer churn and maintain long-term relationships, which can be more cost-effective than acquiring new customers. Retention Agents typically communicate directly with customers via phone, email, or chat, and must have strong problem-solving and interpersonal skills. They often work closely with customer service and sales teams to ensure customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a retention agent, and why are they important?

To thrive as a Retention Agent, you need strong customer service skills, persuasive communication abilities, and experience in client relationship management, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes relevant certifications such as customer service training are typically required. Active listening, patience, and problem-solving skills help Retention Agents address client concerns and build trust. These skills are crucial for reducing customer churn, maintaining client satisfaction, and meeting retention targets.

What are some common challenges faced by retention agents, and how can they effectively overcome them?

One common challenge Retention Agents face is handling difficult conversations with customers who are considering canceling services. This requires strong communication skills and empathy to understand customer concerns and offer tailored solutions. Additionally, agents often work with strict performance targets, so staying motivated and organized is key. Collaborating closely with sales, customer service, and technical teams can also help address complex issues more efficiently. Embracing ongoing product training and customer feedback can further enhance an agent's ability to retain clients.

What are popular job titles related to Retention Agent jobs in Texas?

For Retention Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Retention Agent jobs in Texas look for?

The top searched job categories for Retention Agent jobs in Texas are:

Retention Agent jobs near you
Infographic showing various Retention Agent job openings in Texas as of August 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $56,298 per year, or $27.1 per hour.

Customer Retention Specialist - State Farm Agent Team Member

Dean Berube - State Farm Agent

Arlington, TX • On-site

$50K/yr

Full-time

Re-posted 12 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Training & development

You May Be a Great Fit as a Sales & Retention Specialist at Dean Berube State Farm if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your performance and growth of the agency.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
  • You have great management of your time skills.
  • State Farm experience might be a benefit, but not necessary.
  • Bilingual Spanish is a bonus but not required.
Location Address: 3000 S Cooper St., Arlington, TX 76015
At Dean Berube State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.
Qualifications
  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.