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Gaming Support Agent Jobs in Texas (NOW HIRING)

HealthMarkets, Inc.

Insurance Sales Agent

Frisco, TX

HealthMarkets offers agents the resources and support they need to grow their businesses and ... Need to coach your childs soccer game? Or show up to a family event? Youve got the time because you ...

HealthMarkets, Inc.

Insurance Sales Agent

Austin, TX

HealthMarkets offers agents the resources and support they need to grow their businesses and ... Need to coach your childs soccer game? Or show up to a family event? Youve got the time because you ...

HealthMarkets, Inc.

Insurance Sales Agent

Plano, TX · On-site

HealthMarkets offers agents the resources and support they need to grow their businesses and ... Need to coach your childs soccer game? Or show up to a family event? Youve got the time because you ...

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All JobsGaming Support Agent JobsGaming Support Agent Jobs in Texas

Gaming Support Agent information

See Texas salary details

$10

$17

$28

How much do gaming support agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for gaming support agent in Texas is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $20.38 per hour, depending on experience, location, and employer.

What is a gaming support agent?

A Gaming Support Agent assists players by resolving technical issues, answering game-related inquiries, and providing troubleshooting guidance. They communicate via chat, email, or phone to ensure a smooth gaming experience. Strong problem-solving skills, knowledge of gaming platforms, and excellent customer service are essential. This role helps maintain player satisfaction and supports game developers by reporting recurring issues.

What does a gaming support agent do?

A typical shift for a Gaming Support Agent involves responding to player inquiries through live chat, email, or phone and troubleshooting a range of technical or account issues related to the gaming platform. You'll often be handling account recovery, billing questions, bug reports, and guiding users through in-game features or updates. Many support teams operate in shifts to provide 24/7 coverage, so flexibility in scheduling is often required. Collaboration with developers, community managers, and other support agents is common, especially when helping to identify and escalate recurring technical issues. The role is fast-paced and requires balancing efficiency with a friendly, patient approach to ensure player satisfaction.

What are the key skills and qualifications needed to thrive as a gaming support agent?

To thrive as a Gaming Support Agent, you need strong troubleshooting abilities, proficiency with gaming platforms, and a solid understanding of customer service principles; a high school diploma or equivalent is typically required. Experience with ticketing systems, live chat software, and knowledgebase platforms is important, and certifications in customer service or technical support can be beneficial. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve issues. These competencies ensure a seamless support experience for gamers and contribute to the positive reputation of the gaming company.

How to become a gaming support agent?

To become a gaming support agent, candidates typically need strong communication skills, knowledge of gaming platforms and troubleshooting, and customer service experience. Many employers prefer candidates with a high school diploma or equivalent, and some roles may require familiarity with specific gaming software or tools. Certifications in customer support or technical troubleshooting can enhance prospects, and the job often involves flexible hours to accommodate gaming schedules.

What are the most commonly searched types of Gaming Support Agent jobs in Texas?

The most popular types of Gaming Support Agent jobs in Texas are:

What are popular job titles related to Gaming Support Agent jobs in Texas?

For Gaming Support Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Gaming Support Agent jobs in Texas look for?

The top searched job categories for Gaming Support Agent jobs in Texas are:

Gaming Support Agent jobs near you
Infographic showing various Gaming Support Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,953 per year, or $17.8 per hour.

Customer Game Support

Diversified Sourcing Solutions

Austin, TX

$12/hr

Full-time

Re-posted 2 days ago

Job description

Location: Remote in TEXAS ONLY
Starting pay: $12/hr
Full-Time Position. Must have open availability.

CUSTOMER SERVICE AGENT
Our Customer Service Agents are responsible for maintaining positive relationships with our game
players by helping them with their requests with speed, expertise, courtesy, and enthusiasm. This
includes a wide variety of gameplay needs, technical advice, account billing requests, and product
information. Successful candidates will typically have a positive attitude, passion for gaming, analytical
thinking, computer savvy, and experience in customer service contact centers. We offer a fun, exciting,
and challenging environment in one of the most energizing gaming organizations in the industry!

RESPONSIBILITIES
- Interact with our customers in all of our gaming environments to promote customer satisfaction
- Handle customer requests for our entire catalog of products and services, including:
- Help with Product information, Account Billing requests, Technical help, Gameplay
help
- A mix of Email, Chat and Social networking
- Maintain a working knowledge of our products and services
- Standard console and PC products
- Massively Multiplayer Online games
- Other online services
- All current gaming platforms (mostly Xbox, PlayStation, Windows PCs)
- Contribute to record keeping knowledge management for product knowledge bases
- Create, edit, review, and publish content for the Customer Services department in response to
requests from internal stakeholders/external users
- Maintain accuracy, relevancy of all internal/external content

REQUIREMENTS
- Strong English language fluency
- Have excellent verbal and written communication skills [English]
- Have excellent editorial skills with the ability to write clearly for a diverse audience
- Strong customer service ethic, positive attitude, and enthusiasm
- Creative and analytical thinking
- Professional communications skills
- Passion for gaming
- Familiarity with online environments and social networks
- Technical troubleshooting ability with Microsoft Windows operating system
- Familiarity with productivity software, including Microsoft Office products
- Good typing skills

PLUSES
- Experience in entertainment software industry
- Knowledge and passion for massively multiplayer online games
- 1+ years writing/editing/technical communication experience
- Familiarity with MacOS or Mobile operating systems

Company Description

Connecting Companies with Good Employees, and Employees with Good Companies!!