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Player Support Agent Jobs in Texas (NOW HIRING)

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You ... An exceptional team player: people love working with you, and you can quickly contribute to cross ...

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You ... An exceptional team player: people love working with you, and you can quickly contribute to cross ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

If you are self-motivated, a problem solver can stay ahead of deadlines, and be a team player, continue reading. The Technical Support Agent is responsible for providing fast, effective, and ...

Texas Farm Bureau

Insurance Agent

College Station, TX · On-site

$80K - $100K/yr

On-going tools and support to ensure your success. * Schedule Flexibility: You are in control of ... Team player and team spirited Benefits: * Flexible schedule Work Location: In person

Texas Farm Bureau

Insurance Agent

Anderson, TX

$80K - $100K/yr

On-going tools and support to ensure your success. * Schedule Flexibility: You are in control of ... Team player and team spirited Benefits: * Flexible schedule Work Location: In person

Texas Farm Bureau

Insurance Agent

Iola, TX

$80K - $100K/yr

On-going tools and support to ensure your success. * Schedule Flexibility: You are in control of ... Team player and team spirited Benefits: * Flexible schedule Work Location: In person

Texas Farm Bureau

Insurance Agent

Iola, TX

$80K - $100K/yr

On-going tools and support to ensure your success. * Schedule Flexibility: You are in control of ... Team player and team spirited Benefits: * Flexible schedule Work Location: In person

Texas Farm Bureau

Insurance Agent

Navasota, TX

$80K - $100K/yr

On-going tools and support to ensure your success. * Schedule Flexibility: You are in control of ... Team player and team spirited Benefits: * Flexible schedule Work Location: In person

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Player Support Agent information

See Texas salary details

$10

$17

$28

How much do player support agent jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for player support agent in Texas is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $20.38 per hour, depending on experience, location, and employer.

What is a Player Support Agent job?

A Player Support Agent assists gamers by addressing technical issues, troubleshooting problems, and responding to inquiries about a game or platform. They provide support via chat, email, or tickets to ensure a smooth gaming experience. Their role also includes reporting bugs, escalating issues to developers, and offering guidance on in-game content or account-related concerns. Strong communication and problem-solving skills are essential for this position.

What is the highest paying job at a casino?

In a casino, high-paying roles include executive positions such as casino general managers and directors, who oversee operations and can earn six-figure salaries. Other well-compensated roles include surveillance directors and high-level security managers, often requiring extensive experience and specialized skills. These positions typically involve leadership, management, and industry knowledge.

What does a typical workday look like for a Player Support Agent?

A typical day for a Player Support Agent involves responding to player inquiries via email, chat, or in-game messaging, troubleshooting technical or account-related issues, and escalating more complex cases to specialized teams. Agents often work closely with teammates and other departments, such as quality assurance and community management, to gather information on recurring problems and suggest improvements. The role requires multitasking, managing multiple support tickets simultaneously, and staying up-to-date with game updates or patches. Most agents work in shifts, and the environment is usually fast-paced, but collaborative, with opportunities for training and advancement into lead or supervisory roles.

What is a player support job description?

A player support agent is responsible for assisting players with technical issues, account management, and gameplay questions through various communication channels such as chat, email, or phone. They need strong communication skills, knowledge of the game or platform, and often use support tools or ticketing systems to track and resolve issues efficiently.

What are the key skills and qualifications needed to thrive in the Player Support Agent position, and why are they important?

To thrive as a Player Support Agent, you need strong communication skills, problem-solving abilities, and familiarity with gaming platforms or software, often supported by a high school diploma or equivalent. Experience with customer support tools like Zendesk, Salesforce, and ticketing systems is highly beneficial. Excellent interpersonal skills, patience, and the ability to remain calm under pressure help agents effectively address and resolve player concerns. These skills ensure a positive gaming experience for users, foster loyalty, and maintain the reputation of the gaming company.

What jobs pay 500,000 a year in the US?

Player Support Agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most roles in customer support or gaming support are salaried at lower levels, though bonuses and incentives can increase total compensation.

What does a player support agent do?

A player support agent assists gamers by resolving technical issues, answering questions, and providing guidance related to gameplay, accounts, or transactions. They often communicate via chat, email, or phone and need good communication skills and knowledge of the gaming platform or product.
What are popular job titles related to Player Support Agent jobs in Texas? For Player Support Agent jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Player Support Agent jobs in Texas look for? The top searched job categories for Player Support Agent jobs in Texas are:
Player Support Agent jobs near you
Infographic showing various Player Support Agent job openings in Texas as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $36,953 per year, or $17.8 per hour.
Customer Support Agent

Customer Support Agent

Via

Fort Worth, TX • On-site

$19/hr

Full-time

Medical, Retirement

Posted 12 days ago

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.
**This is an in-person position. You will be working from our office in Fort Worth, TX. Shift will be 5 days a week (4 weekdays and 1 weekend day) **
What You'll Do:
  • Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
  • Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
  • Build strong cross-functional relationships across various Via teams and offices and external partners
  • Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
  • Effectively prioritize live operational issues and take action based on the information received
  • Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are:
  • Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
  • Ownership mentality: take full responsibility for delivering great service to driver-partners
  • Proactive: able to think ahead and anticipate to prevent problems before they start
  • An empathetic and effective communicator: you excel at active listening and collaboration
  • Comfortable with ambiguity: make thoughtful choices between imperfect options
  • Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
  • Observant and keen to improve: if something's not working, you come up with a better way
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $19.00/hour
    • Shifts will be 5 days a week (4 weekdays + 1 weekend day)
    • Hours available (subject to change):
      • 3:30am - 12pm CT
      • 12pm - 8:30pm CT
      • 2pm - 10:30pm CT
  • We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
  • Successful completion of a drug test is necessary for employment

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.

Apply