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Player Support Agent Jobs in Texas (NOW HIRING)

via.com

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

  • Medical

  • Retirement

Customer Support Agent Via is using technology to transform transportation around the world. From ... An exceptional team player: people love working with you, and you can quickly contribute to cross ...

Via

Customer Support Agent

Fort Worth, TX

$19/hr

  • Medical

  • Retirement

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You ... An exceptional team player: people love working with you, and you can quickly contribute to cross ...

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

  • Medical

  • Retirement

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You ... An exceptional team player: people love working with you, and you can quickly contribute to cross ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

If you are self-motivated, a problem solver can stay ahead of deadlines, and be a team player, continue reading. The Technical Support Agent is responsible for providing fast, effective, and ...

MCI Careers

Technical Support Agent (Hiring Immediately)

Dallas, TX · On-site

$13.10 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position supports customer service, technical support, and customer sales interactions. It ... engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Excel Fitness

MSC Specialist

Austin, TX · On-site

$17.50 - $23.50/hr

Proven mastery of Member Support Agent role through call quality scores of no less than 90% average ... A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections ...

Unleashed Brands

Guest Loyalty Membership Agent

Bedford, TX

$13.25 - $16.75/hr

Guest Loyalty Membership Support Agent - On-Site in Bedford * We are hiring four full-time agents ... Be a team player and helping each other Guests Requests * Assist Guests with general questions ...

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All JobsPlayer Support Agent JobsPlayer Support Agent Jobs in Texas

Player Support Agent information

See Texas salary details

$10

$17

$28

How much do player support agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for player support agent in Texas is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $20.38 per hour, depending on experience, location, and employer.

What is a player support agent?

A Player Support Agent assists gamers by addressing technical issues, troubleshooting problems, and responding to inquiries about a game or platform. They provide support via chat, email, or tickets to ensure a smooth gaming experience. Their role also includes reporting bugs, escalating issues to developers, and offering guidance on in-game content or account-related concerns. Strong communication and problem-solving skills are essential for this position.

What does a player support agent do?

A typical day for a Player Support Agent involves responding to player inquiries via email, chat, or in-game messaging, troubleshooting technical or account-related issues, and escalating more complex cases to specialized teams. Agents often work closely with teammates and other departments, such as quality assurance and community management, to gather information on recurring problems and suggest improvements. The role requires multitasking, managing multiple support tickets simultaneously, and staying up-to-date with game updates or patches. Most agents work in shifts, and the environment is usually fast-paced, but collaborative, with opportunities for training and advancement into lead or supervisory roles.

What skills and qualifications are needed to be a player support agent?

To thrive as a Player Support Agent, you need strong communication skills, problem-solving abilities, and familiarity with gaming platforms or software, often supported by a high school diploma or equivalent. Experience with customer support tools like Zendesk, Salesforce, and ticketing systems is highly beneficial. Excellent interpersonal skills, patience, and the ability to remain calm under pressure help agents effectively address and resolve player concerns. These skills ensure a positive gaming experience for users, foster loyalty, and maintain the reputation of the gaming company.

What are popular job titles related to Player Support Agent jobs in Texas?

For Player Support Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Player Support Agent jobs in Texas look for?

The top searched job categories for Player Support Agent jobs in Texas are:

Player Support Agent jobs near you
Infographic showing various Player Support Agent job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $36,953 per year, or $17.8 per hour.

Customer Support Agent

via.com

Fort Worth, TX • On-site

$19/hr

Other

Medical, Retirement

Re-posted yesterday

Job description

Customer Support Agent

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.

This is an in-person position. You will be working from our office in Fort Worth, TX. Shift will be 5 days a week (4 weekdays and 1 weekend day)

What You'll Do:

  • Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
  • Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
  • Build strong cross-functional relationships across various Via teams and offices and external partners
  • Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
  • Effectively prioritize live operational issues and take action based on the information received
  • Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are:

  • Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
  • Ownership mentality: take full responsibility for delivering great service to driver-partners
  • Proactive: able to think ahead and anticipate to prevent problems before they start
  • An empathetic and effective communicator: you excel at active listening and collaboration
  • Comfortable with ambiguity: make thoughtful choices between imperfect options
  • Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
  • Observant and keen to improve: if something's not working, you come up with a better way
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $19.00/hour
  • Shifts will be 5 days a week (4 weekdays + 1 weekend day)
  • Hours available (subject to change):
    • 3:30am - 12pm CT
    • 12pm - 8:30pm CT
    • 2pm - 10:30pm CT
  • We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
  • Successful completion of a drug test is necessary for employment

    • There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

    Via is an equal opportunity employer.

    Apply