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Player Support Agent Jobs (NOW HIRING)

Wellinks

Technical Support Agent

New Haven, CT · On-site

... player with a willingness to help others succeed Qualifications: • 1+ years as a customer service agent or a technical support agent • Familiarity with and troubleshooting mobile platforms ...

Penn Interactive

Customer Support Agent

Cherry Hill, NJ · On-site

$19.50/hr

As a Customer Support Agent, you will be the face and voice of our digital sportsbook operations ... Communicate with our players and guests via live chat, email and phone to ensure a seamless ...

Penn Interactive

Customer Support Agent

Cherry Hill, NJ · Hybrid

$19.50/hr

As a Customer Support Agent, you will be the face and voice of our digital sportsbook operations ... Communicate with our players and guests via live chat, email and phone to ensure a seamless ...

Side

T3 Support Agent

Charleston, SC · On-site

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

Side

T3 Support Agent

Charleston, SC · On-site

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

Side

T3 Support Agent

Charleston, SC

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You ... An exceptional team player: people love working with you, and you can quickly contribute to cross ...

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You ... An exceptional team player: people love working with you, and you can quickly contribute to cross ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

If you are self-motivated, a problem solver can stay ahead of deadlines, and be a team player, continue reading. The Technical Support Agent is responsible for providing fast, effective, and ...

The David Movie

Customer Support Agent

Provo, UT · On-site

$16 - $18/hr

Customer Support Agents are responsible for providing quality customer support on behalf of Angel ... Must be able to maintain good relationships with team members and be a team player * Proficient ...

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How much do player support agent jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for player support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a Player Support Agent job?

A Player Support Agent assists gamers by addressing technical issues, troubleshooting problems, and responding to inquiries about a game or platform. They provide support via chat, email, or tickets to ensure a smooth gaming experience. Their role also includes reporting bugs, escalating issues to developers, and offering guidance on in-game content or account-related concerns. Strong communication and problem-solving skills are essential for this position.

What is the highest paying job at a casino?

In a casino, high-paying roles include executive positions such as casino general managers and directors, who oversee operations and can earn six-figure salaries. Other well-compensated roles include surveillance directors and high-level security managers, often requiring extensive experience and specialized skills. These positions typically involve leadership, management, and industry knowledge.

What does a typical workday look like for a Player Support Agent?

A typical day for a Player Support Agent involves responding to player inquiries via email, chat, or in-game messaging, troubleshooting technical or account-related issues, and escalating more complex cases to specialized teams. Agents often work closely with teammates and other departments, such as quality assurance and community management, to gather information on recurring problems and suggest improvements. The role requires multitasking, managing multiple support tickets simultaneously, and staying up-to-date with game updates or patches. Most agents work in shifts, and the environment is usually fast-paced, but collaborative, with opportunities for training and advancement into lead or supervisory roles.

What is a player support job description?

A player support agent is responsible for assisting players with technical issues, account management, and gameplay questions through various communication channels such as chat, email, or phone. They need strong communication skills, knowledge of the game or platform, and often use support tools or ticketing systems to track and resolve issues efficiently.

What are the key skills and qualifications needed to thrive in the Player Support Agent position, and why are they important?

To thrive as a Player Support Agent, you need strong communication skills, problem-solving abilities, and familiarity with gaming platforms or software, often supported by a high school diploma or equivalent. Experience with customer support tools like Zendesk, Salesforce, and ticketing systems is highly beneficial. Excellent interpersonal skills, patience, and the ability to remain calm under pressure help agents effectively address and resolve player concerns. These skills ensure a positive gaming experience for users, foster loyalty, and maintain the reputation of the gaming company.

What jobs pay 500,000 a year in the US?

Player Support Agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most roles in customer support or gaming support are salaried at lower levels, though bonuses and incentives can increase total compensation.

What does a player support agent do?

A player support agent assists gamers by resolving technical issues, answering questions, and providing guidance related to gameplay, accounts, or transactions. They often communicate via chat, email, or phone and need good communication skills and knowledge of the gaming platform or product.
More about Player Support Agent jobs
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Player Support Agent jobs near you
Infographic showing various Player Support Agent job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 80% In-person, 10% Hybrid, and 10% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Player Support Producer II

AgreeYa Solutions

Mercer Island, WA • On-site

Other

Re-posted 20 hours ago

Job description

Job Summary:

Objective:
As a Player Support Producer, you will be the bridge between Player Support (PS) and client, ensuring that player experiences are seamless, effective, and impactful. By acting as the voice of the player, you'll collaborate with cross-functional teams across Operations, Product, Technology, and Publishing to shape product design, manage projects, and resolve live incidents. Your role is pivotal in driving PS initiatives, optimizing processes, and ensuring our products deliver the best player experiences.
Responsibilities
Represent Player Support (PS) to internal teams, acting as a trusted consultant on the player impact of their work based on historical data and expertise.
Participate in early product design discussions to anticipate and mitigate player pain points, driving improvements in schedules, costs, and outcomes.
Proactively collaborate with Product Operations and PS Initiative teams to identify optimization opportunities, resolve inefficiencies, and enhance product and team outcomes.
Act as the product owner for key focus areas, setting priorities and strategic objectives for projects.
Manage projects, allocate resources, and oversee scope changes to ensure timely delivery of objectives.
Escalate live incidents or degraded services to appropriate teams and coordinate the resolution process.
Serve as the subject matter expert for assigned projects or initiatives, ensuring alignment with PS goals and providing strategic input on tools and resources.
Provide data analysis and reporting to Product teams and PS initiatives to inform decisions and improvements.

Required Qualifications
Education:
Bachelor's degree or equivalent work experience (technical, business, or social sciences background is a plus).
Experience:
Minimum 5 years of professional experience.
Strong background in the Player Support space.
3+ years in a Project Management, Product Management, or Production role.
Experience working with engineering teams directly.
Proven track record of shipping or managing customer service for multiple games/software products, ideally in a gaming environment.
Skills and Certifications:
Agile and project/product management certifications are a plus (e.g., CSPO, CSM, PMP).
Technical product management certifications are desired.
Experience working in Agile teams and frameworks.
Familiarity with supporting game teams or managing agent operations.
Key Competencies
Strong problem-solving skills with the ability to analyze player-impacting issues and propose data-driven solutions.
Exceptional communication and stakeholder management skills to build trust and alignment across teams.
Passion for player experience and deep understanding of its significance in product development.
Ability to work independently and as part of cross-functional teams in a fast-paced environment.

Apply