ZipRecruiter

Log In

1

Player Support Agent Jobs (NOW HIRING)

Side

Freelancer Korean Player Support Agent

Korean Player Support Agent Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.

Amber Studio

Customer Support Agent with English

$19.25 - $25.50/hr

Player Support Agent At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know ...

5CA

German / English Gaming Support Agent

Gaming Support Agent As a Gaming Support Agent at 5CA, you'll handle customer support issues for an ... You'll help players with account and technical issues and resolve purchase- and gameplay-related ...

5CA

German / English Gaming Support Agent - Hungary

Gaming Support Agent As a Gaming Support Agent at 5CA, you'll handle customer support issues for an ... You'll help players with account and technical issues and resolve purchase- and gameplay-related ...

5CA

German / English Gaming Support Agent - Greece

Gaming Support Agent As a Gaming Support Agent at 5CA, you'll handle customer support issues for an ... You'll help players with account and technical issues and resolve purchase- and gameplay-related ...

Wellinks

Technical Support Agent

New Haven, CT · On-site

... player with a willingness to help others succeed Qualifications: • 1+ years as a customer service agent or a technical support agent • Familiarity with and troubleshooting mobile platforms ...

Influx Inc

Customer Support Agent

$19.25 - $25.50/hr

Customer Support Agent You'll be tasked with answering customer questions. You'll need to be able ... Team player The flexibility of working from home without having to go to the office Work with ...

Duelbits

Customer Support Agent

$19.25 - $25.50/hr

Customer Support Agent Duelbits is a crypto-native entertainment platform spanning casino ... Built for players who live online, move fast, and expect more, Duelbits operates at the ...

next page

Showing results 1-20

All JobsPlayer Support Agent Jobs

Player Support Agent information

See salary details

$10

$19

$30

How much do player support agent jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for player support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a Player Support Agent job?

A Player Support Agent assists gamers by addressing technical issues, troubleshooting problems, and responding to inquiries about a game or platform. They provide support via chat, email, or tickets to ensure a smooth gaming experience. Their role also includes reporting bugs, escalating issues to developers, and offering guidance on in-game content or account-related concerns. Strong communication and problem-solving skills are essential for this position.

What is the highest paying job at a casino?

In a casino, high-paying roles include executive positions such as casino general managers and directors, who oversee operations and can earn six-figure salaries. Other well-compensated roles include surveillance directors and high-level security managers, often requiring extensive experience and specialized skills. These positions typically involve leadership, management, and industry knowledge.

What does a typical workday look like for a Player Support Agent?

A typical day for a Player Support Agent involves responding to player inquiries via email, chat, or in-game messaging, troubleshooting technical or account-related issues, and escalating more complex cases to specialized teams. Agents often work closely with teammates and other departments, such as quality assurance and community management, to gather information on recurring problems and suggest improvements. The role requires multitasking, managing multiple support tickets simultaneously, and staying up-to-date with game updates or patches. Most agents work in shifts, and the environment is usually fast-paced, but collaborative, with opportunities for training and advancement into lead or supervisory roles.

What is a player support job description?

A player support agent is responsible for assisting players with technical issues, account management, and gameplay questions through various communication channels such as chat, email, or phone. They need strong communication skills, knowledge of the game or platform, and often use support tools or ticketing systems to track and resolve issues efficiently.

What are the key skills and qualifications needed to thrive in the Player Support Agent position, and why are they important?

To thrive as a Player Support Agent, you need strong communication skills, problem-solving abilities, and familiarity with gaming platforms or software, often supported by a high school diploma or equivalent. Experience with customer support tools like Zendesk, Salesforce, and ticketing systems is highly beneficial. Excellent interpersonal skills, patience, and the ability to remain calm under pressure help agents effectively address and resolve player concerns. These skills ensure a positive gaming experience for users, foster loyalty, and maintain the reputation of the gaming company.

What jobs pay 500,000 a year in the US?

Player Support Agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most roles in customer support or gaming support are salaried at lower levels, though bonuses and incentives can increase total compensation.

What does a player support agent do?

A player support agent assists gamers by resolving technical issues, answering questions, and providing guidance related to gameplay, accounts, or transactions. They often communicate via chat, email, or phone and need good communication skills and knowledge of the gaming platform or product.
More about Player Support Agent jobs
What cities are hiring for Player Support Agent jobs? Cities with the most Player Support Agent job openings:
What states have the most Player Support Agent jobs? States with the most job openings for Player Support Agent jobs include:
What job categories do people searching Player Support Agent jobs look for? The top searched job categories for Player Support Agent jobs are:
Player Support Agent jobs near you
Infographic showing various Player Support Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
Freelancer Korean Player Support Agent

Freelancer Korean Player Support Agent

Side

Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Korean Player Support Agent

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. We're seeking a Korean Player Support Agent who will provide excellent service and advise on technical issues.

Responsibilities
  • Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
  • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
  • Identifying correcting and advising on technical issues in the customer's computer, mobile app, and/or video game console.
  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Escalating real-time issues to client/supervisor.
  • Translate Korean to English and vice versa.
  • Report and minutes writing in Korean and/or English

Apply