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Player Support Agent Jobs (NOW HIRING)

TransPerfect

Player Support Agent - Spanish (Remote)

As a Player Support Agent, you are often the first person a player reaches when something goes wrong. Whether they are locked out of an account, reporting a bug, asking about a purchase, or looking ...

New

TransPerfect

As a Player Support Agent, you are often the fi rst person a player reaches when something goes wrong. Whether they are locked out of an account, reporting a bug, asking about a purchase, or looking ...

Amber Studio

Customer Support Agent with English

$19.25 - $25.50/hr

Player Support Agent At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know ...

New

5CA

French / English Gaming Support Agent

Gaming Support Agent As a Gaming Support Agent at 5CA, you'll handle customer support issues for an ... You'll help players with account and technical issues and resolve purchase- and gameplay-related ...

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How much do player support agent jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for player support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a player support agent?

A Player Support Agent assists gamers by addressing technical issues, troubleshooting problems, and responding to inquiries about a game or platform. They provide support via chat, email, or tickets to ensure a smooth gaming experience. Their role also includes reporting bugs, escalating issues to developers, and offering guidance on in-game content or account-related concerns. Strong communication and problem-solving skills are essential for this position.

What does a player support agent do?

A typical day for a Player Support Agent involves responding to player inquiries via email, chat, or in-game messaging, troubleshooting technical or account-related issues, and escalating more complex cases to specialized teams. Agents often work closely with teammates and other departments, such as quality assurance and community management, to gather information on recurring problems and suggest improvements. The role requires multitasking, managing multiple support tickets simultaneously, and staying up-to-date with game updates or patches. Most agents work in shifts, and the environment is usually fast-paced, but collaborative, with opportunities for training and advancement into lead or supervisory roles.

What skills and qualifications are needed to be a player support agent?

To thrive as a Player Support Agent, you need strong communication skills, problem-solving abilities, and familiarity with gaming platforms or software, often supported by a high school diploma or equivalent. Experience with customer support tools like Zendesk, Salesforce, and ticketing systems is highly beneficial. Excellent interpersonal skills, patience, and the ability to remain calm under pressure help agents effectively address and resolve player concerns. These skills ensure a positive gaming experience for users, foster loyalty, and maintain the reputation of the gaming company.

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Player Support Agent jobs near you
Infographic showing various Player Support Agent job openings in the United States as of September 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 50% In-person, 25% Hybrid, and 25% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Player Support Agent - Spanish (Remote)

Remote

TransPerfect
Translation Services • 5 - 10K employees
Learn more about TransPerfectexternal

Other

Posted 2 days ago

New

TransPerfect rating

7.0

Company rating: 7.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

OVERVIEW
Great player support is part of what keeps games alive. As a Player Support Agent, you are often the first person a player reaches when something goes wrong. Whether they are locked out of an account, reporting a bug, asking about a purchase, or looking for help with a game feature, your role is to provide clear, accurate, and professional support. You will work as part of a global gaming support team, helping players across different titles, platforms, and communities. This is an ideal role for someone who enjoys video games, communicates clearly, learns quickly, and wants to build experience in the games industry.
WHAT YOU'LL DO
• Respond to player queries through approved ticketing, chat, email, and social support channels.
• Triage player issues, investigate reported problems, and follow documented steps.
• Provide clear, friendly, and accurate responses in line with project guidelines.
• Become familiar with the games you support so you can better understand player issues.
• Carry out account actions only where permitted by written policy and access permissions.
• Document player issues, trends, bugs, and escalations in the appropriate workspace.
• Escalate complex, sensitive, or high-impact issues to the correct internal or client-side teams.
• Meet agreed service level, productivity, quality, and player experience targets.
• Assist with reporting by tracking information through approved platforms and spreadsheets.
• Support your managers and teammates with role-appropriate tasks when needed.
• Maintain high standards of confidentiality, data privacy, and information security at all times.
THE IDEAL PROFILE
• Excellent written and verbal communication skills in English and Spanish based in any LATAM country.
• A genuine interest in video games across different platforms, genres, or communities.
• Strong attention to detail and the ability to follow documented processes accurately.
• A player-focused mindset and a professional approach to support.
• Ability to investigate issues, identify the correct next step, and escalate when needed.
• Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems.
• Ability to work flexibly and collaboratively within a global team.
• Quick to adapt to new games, updates, tools, policies, and workflows.
WHAT WE OFFER
• A role in the video games industry, supporting real players and live game communities.
• Training on the games, tools, and workflows you will use.
• The chance to develop skills in player support, escalation handling, reporting, and quality.
• Experience working with international teams and global gaming projects.
• A fast-paced, multicultural team environment.
• Opportunities to grow your knowledge of player experience and gaming support operations.
EXPERIENCE and SKILLS
Previous experience in customer support, player support, moderation, community support, or a similar service role is helpful, but not always required. Training will be provided for the games, tools, and workfl ows you support.
Experience with the following would be an advantage:
• Customer support platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools.
• Microsoft Offi ce, Google Workspace, or similar productivity tools.
• Gaming communities, Discord, Reddit, forums, social media, or player-facing support spaces.
• Live-service games, mobile games, MMOs, online games, or multiplayer communities.
• Working against quality, SLA, productivity, or CSAT targets.

What TransPerfect employees say

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Get the full story on Breakroom

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About TransPerfect

Sourced by ZipRecruiter

TransPerfect was founded in 1992 with a simple mission to provide the highest quality language services to leading organizations worldwide. Started as a two-person company operating out of a dorm room, TransPerfect has spent nearly three decades solving global business challenges for our clients, and has turned into one of the most successful growth stories in the business world.

Industry

Translation services

Company size

5,001 - 10,000 Employees

Headquarters location

New York, NY, US

Year founded

1992

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