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Player Support Agent Jobs (NOW HIRING)

Excel Fitness

MSC Specialist

Durham, NC · On-site

$17 - $22.75/hr

Proven mastery of Member Support Agent role through call quality scores of no less than 90% average ... A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections ...

Oak Grove Technologies LLC

Role Player

Laurel, MD · On-site

Role players are utilized as an integral part of basic training for Special Agent and Uniformed ... join our mission in supporting Special Agent and Uniformed Division Officer training and ...

Seneca Holdings

Role Player

Laurel, MD · On-site

To support our team, we provide a balanced mix of benefits and programs. Your total rewards package ... Responsibilities Role players are utilized as an integral part of basic training for special agent ...

Oak Grove Technologies

Role Player

Laurel, MD · On-site

Role players are utilized as an integral part of basic training for Special Agent and Uniformed ... join our mission in supporting Special Agent and Uniformed Division Officer training and ...

Oak Grove Technologies LLC

Role Player

Laurel, MD · On-site

As a Role Player, you will play a pivotal role in enhancing the training experience by creating ... join our mission in supporting Special Agent and Uniformed Division Officer training and ...

Seneca Holdings

Role Player

Laurel, MD · On-site

To support our team, we provide a balanced mix of benefits and programs. Your total rewards ... Responsibilities Role players are utilized as an integral part of basic training for special agent ...

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How much do player support agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for player support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a player support agent?

A Player Support Agent assists gamers by addressing technical issues, troubleshooting problems, and responding to inquiries about a game or platform. They provide support via chat, email, or tickets to ensure a smooth gaming experience. Their role also includes reporting bugs, escalating issues to developers, and offering guidance on in-game content or account-related concerns. Strong communication and problem-solving skills are essential for this position.

What does a player support agent do?

A typical day for a Player Support Agent involves responding to player inquiries via email, chat, or in-game messaging, troubleshooting technical or account-related issues, and escalating more complex cases to specialized teams. Agents often work closely with teammates and other departments, such as quality assurance and community management, to gather information on recurring problems and suggest improvements. The role requires multitasking, managing multiple support tickets simultaneously, and staying up-to-date with game updates or patches. Most agents work in shifts, and the environment is usually fast-paced, but collaborative, with opportunities for training and advancement into lead or supervisory roles.

What skills and qualifications are needed to be a player support agent?

To thrive as a Player Support Agent, you need strong communication skills, problem-solving abilities, and familiarity with gaming platforms or software, often supported by a high school diploma or equivalent. Experience with customer support tools like Zendesk, Salesforce, and ticketing systems is highly beneficial. Excellent interpersonal skills, patience, and the ability to remain calm under pressure help agents effectively address and resolve player concerns. These skills ensure a positive gaming experience for users, foster loyalty, and maintain the reputation of the gaming company.

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What states have the most Player Support Agent jobs?

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Player Support Agent jobs near you
Infographic showing various Player Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Account Associate - State Farm Agent Team Member

Clay Van Meter - State Farm Agent

Peachtree City, GA • On-site

$50K - $75K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

Job description

Benefits:
  • License reimbursement
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2000 and currently lead a team of four. I've been with State Farm for 33 years, with experience in homeowners claims and agency resources before becoming an agent. State Farm is a family tradition - I'm the seventh State Farm agent in my family. I'm a Mercer University graduate, have been married for 28 years, and am the proud father of twins and triplets.
Giving back to the community is an important part of our agency. We sponsor three local high schools, recognize a weekly high school football player, support the Midwest Food Bank, and I'm proud to serve on the board of the Real Life Center, a local nonprofit.
Our agency offers health benefits, a 401(k), a $100,000 life insurance policy, licensing reimbursement, and a strong commitment to work-life balance. We believe in investing in our team and creating an environment where people can build lasting careers.
Our culture is built on teamwork, integrity, and treating others with respect. We have a tenured team that truly feels like family. I'm looking for someone who is dependable, takes initiative, maintains a positive attitude, and always does the right thing.
ROLE DESCRIPTION:
As an Account Associate for Clay Van Meter - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:
  • Manage customer accounts and update information in the database.
  • Assist customers with policy changes and inquiries.
  • Process insurance claims and follow up with customers on claim status.
  • Coordinate with underwriters to ensure timely policy issuance.
QUALIFICATIONS:
  • Strong organizational skills and attention to detail.
  • Excellent customer service and communication skills.
  • Previous experience in insurance or a related field preferred.