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Player Support Agent Jobs in California (NOW HIRING)

ServiceTitan

Director, Data Science

Glendale, CA · On-site +1

This is a player-coach leadership role: you'll set technical direction, build and develop a team ... Own the data science and AI behind post-sales product experiences, including the support agent ...

Thunder Valley Casino

Call Center Agent - FT

Lincoln, CA · On-site

$15.75 - $20.50/hr

The Call Center Agent will support the property by being information experts for all Resort ... Utilize player tracking system to review Guest information including, but not limited to ...

Omar Soudani - State Farm Agent

$51K - $80K/yr

Omar Soudani - State Farm Agent, a prominent player in the insurance industry, is seeking dedicated ... This role involves addressing inquiries, resolving issues, and offering support on a variety of ...

Goldsmith Agency

Insurance Sales Agent

Simi Valley, CA · On-site

$18 - $24/hr

Provide marketing support to promote insurance offerings within the community. Maintain and create ... Team Player & Independent: Ability to work independently to meet personal goals as well as part of ...

Goldsmith Agency

Insurance Sales Agent

Simi Valley, CA · On-site

$18 - $24/hr

Provide marketing support to promote insurance offerings within the community. Maintain and create ... Team Player Independent: Ability to work independently to meet personal goals as well as part of a ...

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Player Support Agent information

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How much do player support agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for player support agent in California is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $21.59 per hour, depending on experience, location, and employer.

What is a player support agent?

A Player Support Agent assists gamers by addressing technical issues, troubleshooting problems, and responding to inquiries about a game or platform. They provide support via chat, email, or tickets to ensure a smooth gaming experience. Their role also includes reporting bugs, escalating issues to developers, and offering guidance on in-game content or account-related concerns. Strong communication and problem-solving skills are essential for this position.

What does a player support agent do?

A typical day for a Player Support Agent involves responding to player inquiries via email, chat, or in-game messaging, troubleshooting technical or account-related issues, and escalating more complex cases to specialized teams. Agents often work closely with teammates and other departments, such as quality assurance and community management, to gather information on recurring problems and suggest improvements. The role requires multitasking, managing multiple support tickets simultaneously, and staying up-to-date with game updates or patches. Most agents work in shifts, and the environment is usually fast-paced, but collaborative, with opportunities for training and advancement into lead or supervisory roles.

What skills and qualifications are needed to be a player support agent?

To thrive as a Player Support Agent, you need strong communication skills, problem-solving abilities, and familiarity with gaming platforms or software, often supported by a high school diploma or equivalent. Experience with customer support tools like Zendesk, Salesforce, and ticketing systems is highly beneficial. Excellent interpersonal skills, patience, and the ability to remain calm under pressure help agents effectively address and resolve player concerns. These skills ensure a positive gaming experience for users, foster loyalty, and maintain the reputation of the gaming company.

What are popular job titles related to Player Support Agent jobs in California?

For Player Support Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Player Support Agent jobs in California look for?

The top searched job categories for Player Support Agent jobs in California are:

Player Support Agent jobs near you
Infographic showing various Player Support Agent job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,145 per year, or $18.8 per hour.

Enterprise Technical Support Agent

8x8, Inc.

San Jose, CA • On-site

Full-time

Re-posted 18 days ago

Job description

Company Description

About 8x8, Inc.

8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best performing stock, 8x8 ranked No. 10 on the Forbes list of 20 Fast Growing Tech Stars. Additionally Forbes selected 8x8 the 23rd best small company based on Growth and Financial Performance, 8x8 Ranks 23rd on Top 100 List and 10th on List of Fast Growing Tech Stars.

8x8 is the one connection businesses need to experience the unique capabilities of advanced VoIP communications. We offer voice, video, mobile and unified communications solutions for small-to medium businesses and distributed enterprises. Our business services integrate advanced phone services, contact center solutions, web conferencing, powerful online productivity tools and flexible service plans. 8x8 services are affordable as well as easy to setup and use.

Job Description

8x8 is seeking experienced technical support professionals to assist our enterprise level business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8x8 expand our industry share of hosted unified communications for business customers.

Job Description:

You will be responsible for strategic direction for the delivery of enterprise-level support activities for 8x8 products for assigned and shared customers. Includes handling Tier1 escalations associated with accounts, performing remote phone system configuration, troubleshooting quality of service, as well as connectivity and performance issues. The ideal candidate will have experience in developing trusted relationships with technical personnel and executives to provide a personalized level of customer support.

Responsibilities:

Resolve technical issues associated with 8x8's hosted communications products via phone and e-mail

Maintain trusted relationships with assigned customers to meet all of their technical and account management expectations and needs

Be a liaison between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to enterprise customers.

Meet or exceed customer satisfaction and productivity metrics.

Occasional travel may be required.

Qualifications

Requirements:

Knowledge and troubleshooting proficiency of: o Unified Communications, VOIP, and SIP technologies

     o Cloud computing technologies and concepts

     o Network routers, switches, systems and tools

     o Contact Center technologies

2+ years supporting enterprise level, mission critical network environments

2+ years of providing technical support to enterprise level customers

Bachelor's degree in a technical field and/or comparable industry certifications and experience

Strong organizational and time management skills

Excellent verbal and written communication skills

Team player with positive attitude

Additional Information

To apply, please click the link provided.  If the link does not work, send your resume to jobs AT 8x8.com and specify the job title in your email.

Notice to Search Firms and Staffing Agencies
 

8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee.

 All your information will be kept confidential according to EEO guidelines.

Apply