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Job DescriptionAgency Support Agent (Saint-Laurent, Montreal)
Build the Future With Us

Are you passionate about customer service and sales support? Do you want to contribute to an organization whose purpose is to help clients feel confident and secure about their future?

As an Agency Support Agent (Saint-Laurent, Montreal), you will play a key role in the smooth operation of our Career Agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the leadership team. This position offers an excellent opportunity to showcase your interpersonal and administrative skills while growing in a dynamic environment undergoing transformation. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement.

What You'll Accomplish With Us

As an Agency Support Agent (Saint-Laurent, Montreal), you will be at the heart of our Career Agencies' mission.

Your main responsibilities will include:

• Welcome and support clients and members of the sales force, both in person and over the phone, by providing professional and courteous service
• Maintain effective communication and collaboration with the sales force and the Career Support and Services Centre, directing requests to the appropriate specialists when required
• Provide administrative and operational support to the sales force, including advisor onboarding, contracting, integration, and offboarding activities
• Support the Agency Director in organizing activities, managing schedules, preparing meetings, compiling reports, and implementing new administrative processes
• Contribute positively to agency operations by assisting with facilities management, mail handling, office supplies, and documenting processes and tasks related to agency activities

What Could Accelerate Your Success in This Role

We are looking for someone who:

• Is recognized for delivering exceptional customer service and understanding the needs of clients and the sales force
• Demonstrates strong communication and interpersonal skills
• Has a proactive mindset, high motivation, and a positive team-oriented attitude
• Shows autonomy, attention to detail, and adaptability in a changing environment
• Has relevant experience in administration, office support, or a related field
• Possesses advanced English proficiency, as the role requires regular interaction with English-speaking internal and external partners
• Possesses excellent French language skills (spoken and written), which are mandatory for this position

Why You'll Love Working With Us

• A dynamic, people-focused, and ever-evolving work environment where your contribution truly makes a difference
• A healthy, safe, inclusive, and equitable workplace that promotes collaboration and respect
• An on-site position at the center of agency operations, with a stable 35-hour work week from Monday to Friday
• Customized training to support your onboarding and professional development
• Competitive benefits, including an on-site work premium, flexible group insurance plans, a competitive pension plan, employee share ownership program, vacation and wellness days, telemedicine services, employee and family assistance program, annual bonus, discounts on iA products, and more

Apply Today

Take the next step in your career and join a team where your talent truly matters.

Not Sure Whether to Apply?

At iA, we believe in potential and value diverse backgrounds and experiences. If this opportunity inspires you and you enjoy working in a dynamic environment, we encourage you to apply. Your place may be with us, and we'd love to get to know you.

Location(s)St-Laurent / 6505 Trans-Canada RteOther Possible Location(s)
Company

iA Financial Group

Posting End Date2026-09-06Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privee de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rheaume et associes, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.