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Player Support Agent Jobs in Quebec (NOW HIRING)

Guillevin International Co.

Agent aux encaissements / Cash Application Agent Statut / Status: Regular, Full time Emplacement ... their supporting documents; * Collaborative spirit: you are undoubtedly an excellent team player ...

HollisWealth

Sales Service Agent

Montreal, QC · Hybrid

The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring ... player in the financial services industry in Canada and the United States. The secret to our ...

CHSLD de Laval

Administrative Assistant

Laval, QC

CA$20 - CA$25/hr

... AGENT THIS SUMMER! PRIVILEGES AND BENEFITS Our offices are located in Laval, and our working hours ... support to the various departments To collaborate in maintaining a professional and welcoming ...

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All JobsPlayer Support Agent JobsPlayer Support Agent Jobs in Quebec

Player Support Agent information

See Quebec salary details

$8

$20

$37

How much do player support agent jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for player support agent in Quebec is $20.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.88 per hour, depending on experience, location, and employer.

What is a Player Support Agent job?

A Player Support Agent assists gamers by addressing technical issues, troubleshooting problems, and responding to inquiries about a game or platform. They provide support via chat, email, or tickets to ensure a smooth gaming experience. Their role also includes reporting bugs, escalating issues to developers, and offering guidance on in-game content or account-related concerns. Strong communication and problem-solving skills are essential for this position.

What is the highest paying job at a casino?

In a casino, high-paying roles include executive positions such as casino general managers and directors, who oversee operations and can earn six-figure salaries. Other well-compensated roles include surveillance directors and high-level security managers, often requiring extensive experience and specialized skills. These positions typically involve leadership, management, and industry knowledge.

What does a typical workday look like for a Player Support Agent?

A typical day for a Player Support Agent involves responding to player inquiries via email, chat, or in-game messaging, troubleshooting technical or account-related issues, and escalating more complex cases to specialized teams. Agents often work closely with teammates and other departments, such as quality assurance and community management, to gather information on recurring problems and suggest improvements. The role requires multitasking, managing multiple support tickets simultaneously, and staying up-to-date with game updates or patches. Most agents work in shifts, and the environment is usually fast-paced, but collaborative, with opportunities for training and advancement into lead or supervisory roles.

What is a player support job description?

A player support agent is responsible for assisting players with technical issues, account management, and gameplay questions through various communication channels such as chat, email, or phone. They need strong communication skills, knowledge of the game or platform, and often use support tools or ticketing systems to track and resolve issues efficiently.

What are the key skills and qualifications needed to thrive in the Player Support Agent position, and why are they important?

To thrive as a Player Support Agent, you need strong communication skills, problem-solving abilities, and familiarity with gaming platforms or software, often supported by a high school diploma or equivalent. Experience with customer support tools like Zendesk, Salesforce, and ticketing systems is highly beneficial. Excellent interpersonal skills, patience, and the ability to remain calm under pressure help agents effectively address and resolve player concerns. These skills ensure a positive gaming experience for users, foster loyalty, and maintain the reputation of the gaming company.

What jobs pay 500,000 a year in the US?

Player Support Agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most roles in customer support or gaming support are salaried at lower levels, though bonuses and incentives can increase total compensation.

What does a player support agent do?

A player support agent assists gamers by resolving technical issues, answering questions, and providing guidance related to gameplay, accounts, or transactions. They often communicate via chat, email, or phone and need good communication skills and knowledge of the gaming platform or product.
What job categories do people searching Player Support Agent jobs in Quebec look for? The top searched job categories for Player Support Agent jobs in Quebec are:
Player Support Agent jobs near you
Customer Support Agent with English and Vietnamese

Customer Support Agent with English and Vietnamese

Amber

Montreal, QC • On-site

Contractor

Posted 4 days ago

Job description

About us

At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation.

About the role

As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related question they may have.

Of course, we are not limiting ourselves just to this, as we want to be as close as we can to the community and listen and gather their valuable feedback when they reach out to us.

First and foremost, one of our core values is Culture, and this is reflected in our daily activities.

We value each one of our players and we like to consider ourselves as their trusty friends and be there for them whenever they need us. We are devoted to giving our partners incomparable services by demonstrating exceptional quality, understanding cultural differences, and showing empathy, proactiveness, and resourcefulness.

The Quest:

  • Provide support and answer inquiries for Live Players.
  • Gather relevant data from the players, understand the root cause, and offer personalized solutions.
  • Constantly keeping yourself updated in terms of game/features/design/procedural changes.
  • Be in tune with the project's productivity and quality targets.
  • Carefully check the backlog and report negative trends as soon as possible.
  • Maintain healthy KPI results on a daily/weekly/monthly basis.

The Skills:

  • Native level of fluency in written and spokenVietnamese.
  • High level of fluency in written and spoken English.
  • Excellent written and verbal communication skills.
  • At least 1 year of working experience in customer service, player support, or contact center.
  • Hands-on experience with contact center processes, tools, and multilingual support.
  • Innovative and passionate about delivering the best user experiences possible.
  • Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.
  • Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.
  • Video games knowledge.
  • Technical support experience in a customer-focused role is preferred, but not essential.

Nice to have:

  • IOS/Android/Switch/PlayStation/PC experience.
  • Ability to work in a multicultural environment.
  • Game support knowledge

The Reward

  • A fun and dynamic industry where you can make a difference.
  • Additional Days Off - according to Amber's internal policy.
  • Professional and friendly work environment.
  • An attractive salary package with private medical services.
  • Awesome and talented colleagues.
  • Support from all your teammates.
  • Access to training and learning programs.
Employment Type: Contractor

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