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Live Chat Support Agent Jobs in Quebec (NOW HIRING)

Marriott

At Your Service Agent

Dorval, QC ยท On-site

... email, chat, and mobile communication devices. Operate telephone switchboard, process guest ... Develop and maintain positive working relationships with others, and support team to reach common ...

Acara Solutions

Field Service Engineer

Bromont, QC ยท On-site

CA$35 - CA$50/hr

AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Xsolla

Principal Engineer - DevX & AI

Montreal, QC

ABOUT YOU We are looking for a Principal Engineer to take architectural ownership of the agent ... Collaborate with Principal/Staff Engineers across payments, auth, live ops, and catalog to pull ...

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Live Chat Support Agent information

See Quebec salary details

$9

$18

$35

How much do live chat support agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for live chat support agent in Quebec is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $19.47 per hour, depending on experience, location, and employer.

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What job categories do people searching Live Chat Support Agent jobs in Quebec look for?

The top searched job categories for Live Chat Support Agent jobs in Quebec are:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Quebec as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 68% In-person, 6% Hybrid, and 26% Remote job distribution, with an average salary of $38,357 per year, or $18.4 per hour.

Agent, Support Technique

Uni-Select, Inc.

Boucherville, QC

Full-time

Retirement

Re-posted 2 days ago

Job description

Nous recherchons une personne souhaitant saisir de nouvelles opportunites passionnantes en tant qu'Agent, Support Technique pour notre equipe en pleine expansion. La personne retenue sera dynamique, axee sur le client, autonome et possedant une experience dans le secteur des pieces de rechange automobile.


What we can offer you:

  • A competitive salary.

  • Comprehensive benefits and employee assistance program accessible.

  • A generous employer contribution to the pension plan.

  • Complete insurance coverage.

  • Employee discounts on automotive products.

  • Career development opportunities.

  • Work in a dynamic work environment you'll be able to expand your skills.


Your Daily Contribution & Impact:

  • Repondre aux appels telephoniques des clients pour les assister dans la resolution de leurs problemes.
  • Guider les utilisateurs dans l'installation, la configuration et l'utilisation des produits et services.
  • Documenter les cas de support dans un systeme de gestion des tickets.
  • Collaborer avec les equipes techniques pour resoudre les problemes.
  • Assurer un suivi avec les clients pour garantir leur satisfaction apres la resolution du probleme.
  • Effectuer toutes autres taches connexes.


Expertise & Essential Skills:

  • Diplome d'etudes secondaires, diplome en informatique ou experience equivalente.
  • 3 ans et + d'experience en support technique ou service a la clientele.
  • Maitrise de l'anglais et du francais (oral et ecrit).
  • Connaissance des systemes d'exploitation Windows et des reseaux de base.
  • Connaissance Active Directory et Microsoft azure, incluant la gestion des comptes utilisateurs et des groupes.
  • Connaissance en depannage de materiel informatique, y compris les imprimantes, scanners et peripheriques POS (points de vente).
  • Excellentes connaissances pratiques de la suite Microsoft Office.
  • Excellentes competences en communication, ecoute active et empathie.
  • Capacite a travailler sous pression et a gerer plusieurs demandes simultanement.
  • Capacite a apprendre rapidement et a assimiler un volume important de donnees.
  • Sens de l'organisation et aptitude a documenter les echanges clients de maniere claire et concise.


Why Bumper to Bumper?

Bumper to Bumper is more than just a network of auto parts stores and repair shops; it's Uni-Select's flagship brand, bringing together experts who share the same commitment to providing quality parts, tools, and services.

With over 190 Bumper to Bumper stores and over 110 Bumper to Bumper Auto Service shops across Canada, we provide a turnkey trusted program, offering complete support, a strong brand image, and a dynamic go-to-market strategy.

Our extensive inventory features over 500,000 products, sourced from 350+ suppliers, including top national brands and private-label products, covering most makes and models on the road today. As skilled professionals, we understand the importance of trust and reliability. That's why we offer training on the latest technologies, including our EVE - Electric Vehicle Expert program, ensuring our partners stay at the forefront of the industry.

At Bumper to Bumper, we stand for the right to repair and fight against obsolescence. We're committed to keeping cars on the road longer, believing that if something can be repaired, it should be! Long live your car!

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