ZipRecruiter

Log In

1

Email Chat Support Jobs in Quebec (NOW HIRING)

GreenShield

QUALITY ANALYST (HYBRID)

Montreal, QC · Hybrid

... interactions (phone, email, chat), claims, client administration, and onboarding activities ... Provide data-driven insights and recommendations to support coaching, training, and process ...

GreenShield

QUALITY ANALYST (HYBRID)

Montreal, QC · Hybrid

... interactions (phone, email, chat), claims, client administration, and onboarding activities ... Provide data-driven insights and recommendations to support coaching, training, and process ...

Orion Software, Inc.

Support agent

Montreal, QC · On-site +1

Their responsibilities will include responding to customer inquiries via phone, email, or chat. They will have access to a knowledge base system and participate in daily meetings to assist in problem ...

Endossed

User Support Representative

Montreal, QC · On-site

Responding to requests via our direct chat in the application (Intercom) * Responding to emails ... Creating content to automate the process of supporting users (blogs, videos, help documents)

next page

Showing results 1-20

People also search for

All JobsEmail Chat Support JobsEmail Chat Support Jobs in Quebec

Email Chat Support information

See Quebec salary details

$9

$18

$36

How much do email chat support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for email chat support in Quebec is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $21.63 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are popular job titles related to Email Chat Support jobs in Quebec? For Email Chat Support jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Quebec look for? The top searched job categories for Email Chat Support jobs in Quebec are:
Email Chat Support jobs near you

Spcialiste Support Client Francophone (et / ou bilingue)

21TSI

Montreal, QC • On-site

Full-time

Posted 20 days ago

Job description

Salary:

21 TSI est en train de rcrire les rgles et de crer le futur de lindustrie du sport.


En seulement cinq ans, nous avons lanc Maddle, Montreal Weights, Ascend et Nordik Recovery, et livr plus de 100 000 commandes travers le Canada. Aujourdhui, notre croissance sacclre et nous prparons notre expansion en Amrique du Nord et au-del.

Pour soutenir cette aventure, nous cherchons un(e) Spcialiste Support Client Francophone (et / ou bilingue) qui jouera un rle cl pour offrir un service exceptionnel nos clients et contribuer la croissance de nos marques.
Tes missions au quotidien


  • Rpondre aux demandes clients par tlphone, chat et courriel, avec un focus sur le service en franais
  • Identifier les besoins des clients et les guider vers les meilleures solutions
  • Fournir des informations claires et prcises sur nos produits et services
  • Documenter et mettre jour les interactions dans le CRM (Zendesk)
  • Dpanner et rsoudre les problmes des clients de manire efficace
  • Grer les plaintes et assurer le suivi jusqu satisfaction complte
  • Contribuer offrir une exprience client exceptionnelle toutes les tapes


Ce quon cherche chez toi

  • Franais impeccable, parl et crit (obligatoire)
  • Anglais professionnel
  • Exprience pralable en service la clientle, idalement multicanal (tlphone, email, chat)
  • Connaissance d'outils de gestion de demandes clients (Zendesk ou quivalent)
  • Exprience avec Shopify ou e-commerce est un atout
  • Sens de lorganisation, autonomie et esprit dquipe
  • Attitude positive et capacit grer plusieurs demandes en simultan


Ce que nous offrons

  • Salaire 2025 $/h selon ton exprience, 40h/semaine
  • Assurance sant et dentaire aprs trois mois
  • Accs aux soins virtuels TELUS Health
  • Massages bi-hebdomadaires au bureau
  • Rabais sur nos produits pour toi et tes proches
  • Une petite quipe dynamique de 25 personnes, o ton impact est rel
  • Lopportunit de grandir avec nous et de contribuer lexpansion de marques en pleine croissance

Prt(e) nous rejoindre ?
Si tu veux que chaque journe compte, que tes ides deviennent des actions concrtes et que tu aies un vrai impact dans une entreprise qui grandit vite, on veut te rencontrer. Envoie-nous ta candidature et viens crire le prochain chapitre de 21 TSI avec nous.
---------
(ENGLISH JOB POSTING)


21 TSI is rewriting the rules and shaping the future of the sports industry.


In just five years, we've launched Maddle, Montreal Weights, Ascend, and Nordik Recovery, and fulfilled over 100,000 orders across Canada. Today, our growth is accelerating, and we are preparing to expand across North America and beyond.


To support this journey, we are looking for a Customer Support Specialist (French / Bilingual) who will play a key role in delivering exceptional service to our customers and contributing to the growth of our brands.
What youll do day-to-day


  • Respond to customer inquiries via phone, chat, and email, with a focus on French-language service
  • Identify customers needs and guide them to the best solutions
  • Provide clear and accurate information about our products and services
  • Document and update interactions in the CRM (Zendesk)
  • Troubleshoot and resolve customer issues efficiently
  • Manage complaints and follow up until complete satisfaction
  • Help deliver an outstanding customer experience at every stage


What were looking for

  • Excellent French, spoken and written (required)
  • Professional English
  • Previous experience in customer service, ideally multichannel (phone, email, chat)
  • Familiarity with helpdesk softwares (Zendesk or equivalent)
  • Experience with Shopify or e-commerce is a plus
  • Strong organizational skills, autonomy, and team spirit
  • Positive attitude and ability to handle multiple requests simultaneously


What we offer

  • $20$25/hour depending on experience, 40 hours/week
  • Health and dental insurance after three months
  • Access to TELUS Health virtual care
  • Bi-weekly massages at the office
  • Product discounts for you and your family/friends
  • A small, dynamic team of 25 people where your impact is real
  • The opportunity to grow with us and contribute to the expansion of fast-growing brands


Ready to join?


If you want every day to count, if you want your ideas to turn into real actions, and if youre ready to make a meaningful impact in a fast-growing company, we want to meet you.


Send us your application and come write the next chapter of 21 TSI with us.