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Email Chat Support Jobs in Quebec (NOW HIRING)

nexone

CA$23 - CA$26/hr

Provide fast, professional solutions to client inquiries via phone, email, chat * Maintain up-to-date knowledge of our products, services, and promotions * Document requests in our support system and ...

Endossed

User Support Representative

Montreal, QC · On-site

$50K - $55K/yr

Responding to requests via our direct chat in the application (Intercom) * Responding to emails ... Creating content to automate the process of supporting users (blogs, videos, help documents)

Marriott

At Your Service Agent

Dorval, QC

... email, chat, and mobile communication devices. Operate telephone switchboard, process guest ... Develop and maintain positive working relationships with others, and support team to reach common ...

Marriott

At Your Service Agent

Dorval, QC

... email, chat, and mobile communication devices. Operate telephone switchboard, process guest ... Develop and maintain positive working relationships with others, and support team to reach common ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Quebec

Email Chat Support information

See Quebec salary details

$9

$18

$36

How much do email chat support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for email chat support in Quebec is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $21.63 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are popular job titles related to Email Chat Support jobs in Quebec? For Email Chat Support jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Quebec look for? The top searched job categories for Email Chat Support jobs in Quebec are:
Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,015 per year, or $18.8 per hour.

Spécialiste Support Client Francophone (et / ou bilingue)

21TSI

Montreal, QC • On-site

CA$20 - CA$25/hr

Other

Re-posted 22 days ago

Job description

21 TSI est en train de réécrire les règles et de créer le futur de l’industrie du sport.


En seulement cinq ans, nous avons lancé Maddle, Montreal Weights, Ascend et Nordik Recovery, et livré plus de 100 000 commandes à travers le Canada. Aujourd’hui, notre croissance s’accélère et nous préparons notre expansion en Amérique du Nord et au-delà.

Pour soutenir cette aventure, nous cherchons un(e) Spécialiste Support Client Francophone (et / ou bilingue) qui jouera un rôle clé pour offrir un service exceptionnel à nos clients et contribuer à la croissance de nos marques.
Tes missions au quotidien


  • Répondre aux demandes clients par téléphone, chat et courriel, avec un focus sur le service en français
  • Identifier les besoins des clients et les guider vers les meilleures solutions
  • Fournir des informations claires et précises sur nos produits et services
  • Documenter et mettre à jour les interactions dans le CRM (Zendesk)
  • Dépanner et résoudre les problèmes des clients de manière efficace
  • Gérer les plaintes et assurer le suivi jusqu’à satisfaction complète
  • Contribuer à offrir une expérience client exceptionnelle à toutes les étapes


Ce qu’on cherche chez toi

  • Français impeccable, parlé et écrit (obligatoire)
  • Anglais professionnel
  • Expérience préalable en service à la clientèle, idéalement multicanal (téléphone, email, chat)
  • Connaissance d'outils de gestion de demandes clients (Zendesk ou équivalent)
  • Expérience avec Shopify ou e-commerce est un atout
  • Sens de l’organisation, autonomie et esprit d’équipe
  • Attitude positive et capacité à gérer plusieurs demandes en simultané


Ce que nous offrons

  • Salaire 20–25 $/h selon ton expérience, 40h/semaine
  • Assurance santé et dentaire après trois mois
  • Accès aux soins virtuels TELUS Health
  • Massages bi-hebdomadaires au bureau
  • Rabais sur nos produits pour toi et tes proches
  • Une petite équipe dynamique de 25 personnes, où ton impact est réel
  • L’opportunité de grandir avec nous et de contribuer à l’expansion de marques en pleine croissance

Prêt(e) à nous rejoindre ?
Si tu veux que chaque journée compte, que tes idées deviennent des actions concrètes et que tu aies un vrai impact dans une entreprise qui grandit vite, on veut te rencontrer. Envoie-nous ta candidature et viens écrire le prochain chapitre de 21 TSI avec nous. ✍️
---------
(ENGLISH JOB POSTING)


21 TSI is rewriting the rules and shaping the future of the sports industry.

 
In just five years, we've launched Maddle, Montreal Weights, Ascend, and Nordik Recovery, and fulfilled over 100,000 orders across Canada. Today, our growth is accelerating, and we are preparing to expand across North America and beyond.

 
To support this journey, we are looking for a Customer Support Specialist (French / Bilingual) who will play a key role in delivering exceptional service to our customers and contributing to the growth of our brands.
What you’ll do day-to-day


  • Respond to customer inquiries via phone, chat, and email, with a focus on French-language service
  • Identify customers’ needs and guide them to the best solutions
  • Provide clear and accurate information about our products and services
  • Document and update interactions in the CRM (Zendesk)
  • Troubleshoot and resolve customer issues efficiently
  • Manage complaints and follow up until complete satisfaction
  • Help deliver an outstanding customer experience at every stage


What we’re looking for

  • Excellent French, spoken and written (required)
  • Professional English
  • Previous experience in customer service, ideally multichannel (phone, email, chat)
  • Familiarity with helpdesk softwares (Zendesk or equivalent)
  • Experience with Shopify or e-commerce is a plus
  • Strong organizational skills, autonomy, and team spirit
  • Positive attitude and ability to handle multiple requests simultaneously


What we offer

  • $20–$25/hour depending on experience, 40 hours/week
  • Health and dental insurance after three months
  • Access to TELUS Health virtual care
  • Bi-weekly massages at the office
  • Product discounts for you and your family/friends
  • A small, dynamic team of 25 people where your impact is real
  • The opportunity to grow with us and contribute to the expansion of fast-growing brands


Ready to join?

 
If you want every day to count, if you want your ideas to turn into real actions, and if you’re ready to make a meaningful impact in a fast-growing company, we want to meet you.

 
Send us your application and come write the next chapter of 21 TSI with us. ✍️