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Email Chat Support Jobs in Quebec (NOW HIRING)

Cogeco

Analyst, Realtime

Trois-rivieres, QC

... chat, and email platforms, as well as outbound telemarketing. The analyst will report and explain ... Support the management team with the implementation of new initiatives and projects froma real-time ...

Axis

Inside Sales Account Manager, Eastern Canada

Montreal, QC · Remote

CA$75K - CA$90K/yr

  • Medical

  • Dental

  • Vision

Opportunity Development & Territory Support * Deliver exceptional service through timely handling of inbound phone, chat, email, and web inquiries while identifying opportunities to support partner ...

Entain

Customer Service Agent

Kahnawake, QC · Hybrid

  • Medical

  • Retirement

... supporting Sports Interaction, Canada's oldest online sportsbook and casino operator. You will ... chat, email and phone. You'll help resolve queries, troubleshoot issues and create positive ...

Leap Event Technology

IT Analyst

Montreal, QC · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

AS AN IT ANALYST YOU WILL: * Assist in the day to day service desk operations of Leap's IT team * Provide technical support to end users via tickets, email, phone and chat * Troubleshoot and resolve ...

Acara Solutions

Providing support to Sourcing, Industrialization, and Manufacturing teams during production ramp-up ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Aviso Wealth

Bilingual Investment Representative

Montreal, QC · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Respond to inquiries via telephone, email, or chat on Qtrade Direct Investing (QDI) products and services in an efficient, compliant, courteous, and professional manner * Support our clients by ...

Aviso Wealth

Bilingual Investment Representative

Montreal, QC · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Respond to inquiries via telephone, email, or chat on Qtrade Direct Investing (QDI) products and services in an efficient, compliant, courteous, and professional manner * Support our clients by ...

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Showing results 21-40

All JobsEmail Chat Support JobsEmail Chat Support Jobs in Quebec

Email Chat Support information

See Quebec salary details

$9

$18

$36

How much do email chat support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for email chat support in Quebec is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $21.63 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are popular job titles related to Email Chat Support jobs in Quebec?

For Email Chat Support jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Quebec look for?

The top searched job categories for Email Chat Support jobs in Quebec are:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 58% In-person, 17% Hybrid, and 25% Remote job distribution, with an average salary of $39,015 per year, or $18.8 per hour.

Bilingual Customer Experience Specialist

RigCraftor

Quebec, QC

Full-time

Re-posted 3 days ago

Job description

Job Posting: Bilingual Customer Experience Specialist Join RigCraftor and help transform the transportation industry! About RigCraftor At RigCraftor, we design and manufacture innovative solutions that improve safety, efficiency, and longevity for workers across the logistics chain. Our mission is clear: to make the transportation industry safer and enable logistics professionals to reach their full potential. We're growing quickly and are at a pivotal stage where every customer interaction directly impacts our reputation, customer loyalty, and future growth. Your Mission We're not looking for someone to simply "answer support tickets." We're looking for someone who takes ownership of the entire customer experience—from the first interaction through complete resolution. Your role is to become our customers' trusted point of contact. Understand their needs quickly, solve problems efficiently, and turn every interaction into a positive experience. At RigCraftor, customer service isn't just a support function—it's a competitive advantage that directly influences our reputation, customer loyalty, and growth. Your Responsibilities Customer Support Respond to customer inquiries by phone, email, and chat (Shopify, Amazon, Zoho Desk). Quickly identify customer needs and manage each case through to resolution. Process returns, exchanges, refunds, and credits according to company policies. Handle difficult situations with professionalism, empathy, and sound judgment. Recommend the right products and solutions based on customer needs. Order & Shipping Management Monitor Shopify and Amazon orders and proactively communicate updates to customers. Resolve shipping exceptions (delays, lost packages, fulfillment errors) with carriers and our 3PL partners. Escalate complex cases to management with a clear summary of the situation and actions already taken. Internal Collaboration & Continuous Improvement Keep customer records up to date in Zoho Desk, Shopify, and Amazon. Identify recurring trends and share insights to improve our products, processes, and customer experience. Contribute to continuous improvement by recommending solutions and updating procedures when needed. Track key customer service metrics (ticket volume, response times, outstanding cases). And when needed, roll up your sleeves—because at RigCraftor, everyone contributes. Your Profile You're comfortable communicating in both English and French, verbally and in writing. You quickly understand situations and find practical solutions. You can manage multiple priorities, stay organized under pressure, and keep moving things forward. When you take ownership of a problem, you make sure it gets resolved. You genuinely enjoy helping people, and it shows in every interaction. Our customers notice the difference. What We're Looking For: Excellent bilingual communication skills in English and French (spoken and written). 1–5 years of customer service experience in a B2B, B2C, or e-commerce environment. Strong communication and problem-solving skills. Ability to manage multiple cases simultaneously in a fast-paced environment. Experience using a ticketing or customer support platform (major asset). Experience with Shopify or another e-commerce platform (major asset). Comfortable using digital tools (email, CRM, spreadsheets, etc.). Strong organizational skills, attention to detail, and ability to prioritize. What We Offer We offer a role where your work makes a real difference. Every satisfied customer directly contributes to RigCraftor's reputation and growth. You'll work at the heart of our operations alongside our logistics, sales, product development teams in a fast-moving environment where ideas are quickly turned into action. You'll have the autonomy to do your job well, the trust to make decisions, and the support you need when challenges arise. Location On-site position at our Québec City office Ready to take on the challenge? Send your resume to jbrochu@rigcraftor.com

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