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Desktop Support Jobs in Quebec (NOW HIRING)

TEEMA Group

Desktop Technician

Sainte-anne-de-bellevue, QC · On-site

CA$30 - CA$34/hr

Provide support to ensure stable, reliable desktop systems to the MDA user community across all offices. * Should have functional knowledge of ITIL best practices and stay abreast of new technologies.

Nöord Technologies Corporation

Role Overview Our client is looking for a senior, hands-on Windows Desktop Administrator (7-10 years of experience) to support their end-user computing (EUC) ecosystem. In this role, you will ensure ...

Fuze Logistics Services, Inc.

Desktop Support Technician - Level 2 Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of ...

Harris

Technicienne support technique junior

Quebec, QC · On-site

Offrir du support technique lie au fonctionnement de nos applications metiers et environnements * Diagnostiquer et resoudre des incidents lies aux acces, aux connexions, aux communications avec les ...

NORTHERN ILLINOIS FOOD BANK

$20.33 - $21.60/hr

The IT Support Specialist I supports the setup and maintenance of desktops, laptops, and user accounts, helping ensure smooth and reliable daily technology use across the organization in support of ...

Coveo

IT Helpdesk Specialist

Quebec, QC · On-site

Provide first-level support for internal technical issues, including account provisioning, password resets, device troubleshooting, and application support. * Triage, prioritize, and resolve requests ...

Coveo

IT Helpdesk Specialist

Quebec, QC · On-site

Provide first-level support for internal technical issues, including account provisioning, password resets, device troubleshooting, and application support. * Triage, prioritize, and resolve requests ...

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Desktop Support information

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are popular job titles related to Desktop Support jobs in Quebec?

For Desktop Support jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Quebec look for?

The top searched job categories for Desktop Support jobs in Quebec are:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Desktop Technician

TEEMA Group

Sainte-anne-de-bellevue, QC • On-site

CA$30 - CA$34/hr

Contractor

Re-posted 14 days ago

Job description

Role:

  • Work is generally supervised and performed in accordance with established objectives and guidelines. Technical guidance is provided by the Team Lead or Manager.

  • The Service Desk Agent takes some independent actions regarding assigned work.

  • Decisions are typically made within established guidelines.

  • You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems, and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects.

  • Provide support to ensure stable, reliable desktop systems to the MDA user community across all offices.

  • Should have functional knowledge of ITIL best practices and stay abreast of new technologies.

  • Must be a good team player with the ability to work well with others and demonstrate a professional demeanor

  • Strong analytical and problem–solving skills with the ability to identify root causes


Responsibilities:

  • Using the corporate Service Management tool, you will provide exceptional first-level technical and user support via telephone, email, and other online-based or remote control tools in a timely and courteous manner

  • Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets

  • Use customer service skills to clearly and effectively communicate with end users in English and/or French languages, using corporate telephony and messaging tools

  • Perform analysis, troubleshooting, and resolution of end-user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required

  • Perform basic analysis, troubleshooting, and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required

  • Maintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, Office 2016/O365 administration

  • Continually maintains and upgrades technical capabilities and knowledge

  • Creates and maintains Service Desk procedures, user guides, and support documentation

  • Participates in technical testing and projects as directed


Comments/Special Considerations:

  • Successful candidates must obtain and hold security clearance at the Reliability Status level and pass a security assessment for the Controlled Goods Program (CGP).

  • Candidates must also be fluent in both English and French languages and must be flexible on work schedules, as the Service Desk provides extended support hours
    (7:00 am-8:00 pm Eastern) Monday to Friday.