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Desktop Support Jobs in Quebec (NOW HIRING)

TEEMA Group

Desktop Technician

Sainte-anne-de-bellevue, QC · On-site

CA$30 - CA$34/hr

Provide support to ensure stable, reliable desktop systems to the MDA user community across all offices. * Should have functional knowledge of ITIL best practices and stay abreast of new technologies.

Weir

Provide support for all Microsoft Windows workstations (desktops and laptops) by updating, maintaining and patching. * Administer, maintain, and troubleshoot data backups via a Hewlett Packard ...

Weir Group

Provide support for all Microsoft Windows workstations (desktops and laptops) by updating, maintaining and patching. * Administer, maintain, and troubleshoot data backups via a Hewlett Packard ...

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Desktop Support information

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What job categories do people searching Desktop Support jobs in Quebec look for?

The top searched job categories for Desktop Support jobs in Quebec are:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Bilingual Desktop Support Specialist (English/French)

Montreal, QC • On-site

Sentinel Dock & Door Solutions
See more jobs at Sentinel Dock & Door Solutionsexternal

Full-time

Posted 18 days ago

Job description

Sentinel Dock & Door, an ASSA ABLOY branded company, is seeking a bilingual (English/French) Desktop Support Specialist based in Lachine, Quebec, to support our operations and employees across Quebec. In this role, you will provide front-line technical support for desktop hardware, software, mobile devices, and peripherals across multiple locations. You will troubleshoot user issues, deploy and maintain IT equipment, and help ensure employees have secure, reliable technology to support their work.

What You Will Do

Technical Support

  • Provide first-level support for desktop, laptop, software, network, printer, and peripheral issues.
  • Respond to service desk tickets, phone calls, and email requests in a timely manner.
  • Troubleshoot and resolve hardware, software, and connectivity issues.
  • Assist with software installations, updates, and configurations.

Hardware, Software & User Management

  • Set up, configure, and deploy desktops, laptops, and mobile devices.
  • Maintain system configurations, software updates, security patches, and network connectivity.
  • Support user account administration, including password resets, access management, and Active Directory tasks.
  • Track hardware inventory, software licenses, and equipment warranties.

Documentation & Collaboration

  • Maintain accurate documentation of support requests and resolutions.
  • Contribute to the IT knowledge base with troubleshooting guides and best practices.
  • Collaborate with IT team members to resolve recurring or complex issues and escalate when required.
  • Deliver professional, customer-focused support while communicating technical information clearly to end users.

What You Will Need

Qualifications & Experience

  • Degree or diploma in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Fluent in both English and French.
  • Experience in desktop support, help desk, or technical support environments.
  • Experience supporting Windows environments; macOS and Linux experience is considered an asset.
  • Strong knowledge of Microsoft 365 applications and standard desktop hardware.

Technical Skills

  • Strong troubleshooting skills for desktop hardware and software.
  • Working knowledge of TCP/IP, DNS, DHCP, VPN, and basic networking concepts.
  • Experience with Active Directory, Group Policy, and user account administration.
  • Familiarity with ticketing systems and remote support tools (e.g., ServiceNow, Zendesk, Jira).
  • Basic understanding of endpoint security and antivirus solutions.

Additional Requirements

  • Ability and willingness to travel to local sites and occasionally throughout Canada.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to prioritize tasks and work independently or as part of a team

Preferred Qualifications

  • CompTIA A+, CompTIA Network+, MCDST, or similar certifications.
  • Experience with Intune, SCCM, MDM solutions, or software deployment tools.
  • Experience with desktop virtualization technologies.
Employment Type: FULL_TIME

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