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Desktop Support Jobs in Quebec (NOW HIRING)

Pulsar

Technicien niveau 2

Brossard, QC

Sous la supervision du responsable TI, le/la technicien(ne) support niveau 2 agit comme point d'escalade pour les demandes non resolues par le support niveau 1. Il/elle diagnostique et resout des ...

NOVIPRO

Technicien informatique

Montreal, QC

Supporter (niveau 1 et 2) des environnements Linux, Windows, IBMi ou AIX ; * Assurer la stabilite des serveurs et systemes d'exploitation ; * Appliquer les rustines sur les differents systemes ...

TEHORA

Technicien-analyste junior

Quebec, QC · On-site

Assurer le support aux utilisateurs Requirements * 0 à 5 ans d'expérience en TI * Connaissances en analyse fonctionnelle * Capacité de rédaction * Esprit analytique Benefits * Du télétravail et ...

TEHORA

Technicien-analyste junior

Levis, QC

Assurer le support aux utilisateurs Requirements * 0 a 5 ans d'experience en TI * Connaissances en analyse fonctionnelle * Capacite de redaction * Esprit analytique Benefits * Du teletravail et de la ...

TEHORA

Technicien en informatique senior

Quebec, QC

Assurer le support technique de niveau 2 et 3 * Gerer les incidents critiques * Participer a la mise en place d'infrastructures * Encadrer les techniciens juniors * Optimiser les systemes existants ...

TEHORA

Technicien en informatique junior

Levis, QC · On-site

Assurer le support technique de niveau 1 * Installer, configurer et maintenir les équipements informatiques * Diagnostiquer et résoudre les incidents techniques * Assister les utilisateurs dans ...

TEHORA

Technicien en informatique junior

Montreal, QC · On-site

Assurer le support technique de niveau 1 * Installer, configurer et maintenir les équipements informatiques * Diagnostiquer et résoudre les incidents techniques * Assister les utilisateurs dans ...

TEHORA

Technicien-analyste junior

Levis, QC · On-site

Assurer le support aux utilisateurs Requirements * 0 à 5 ans d'expérience en TI * Connaissances en analyse fonctionnelle * Capacité de rédaction * Esprit analytique Benefits * Du télétravail et ...

Pluritec

Technicien.ne, Ouvrages d'art

Quebec, QC · On-site

Support technique et surveillance * Effectuer des relevés sur les sites de travaux, au besoin, pour appuyer la conception ou la surveillance. * Participer au support technique durant la période de ...

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All JobsDesktop Support JobsDesktop Support Jobs in Quebec

Desktop Support information

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are popular job titles related to Desktop Support jobs in Quebec?

For Desktop Support jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Quebec look for?

The top searched job categories for Desktop Support jobs in Quebec are:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Technicien niveau 2

Pulsar

Brossard, QC

Full-time

Re-posted 13 days ago

Job description

Pulsar est a la recherche d'un ou une Technicien (e) Niveau 2 Nous faconnons la mobilite de demain. Nous evoluons dans un milieu de travail collaboratif, securitaire, agile et passionnant. Nous souhaitons que chacun ait l'impression que sa voix compte, que toutes les cultures sont respectees et que les points de vue, aussi varies soient-ils, sont non seulement bienvenus, mais egalement essentiels a notre succes.

Nous nous traitons mutuellement avec equite et dignite, sans egard a la race, au genre, a la nationalite, a l'origine ethnique, a la religion, a l'age, a l'orientation sexuelle ou a tout autre aspect distinctif. Si vous aimez les defis et evoluer dans un contexte quelquefois imprecis, ou les attentes sont grandes et le travail ne manque pas, lisez ce qui suit. Sous la supervision du responsable TI, le/la technicien(ne) support niveau 2 agit comme point d'escalade pour les demandes non resolues par le support niveau 1.

Il/elle diagnostique et resout des problemes techniques plus complexes touchant le materiel, les logiciels, les reseaux et les systemes d'exploitation, tout en assurant un service de qualite aupres des utilisateurs. Vos principales responsabilites Prendre en charge les billets escalades par le support niveau 1 et effectuer un diagnostic approfondi Resoudre les problemes lies aux postes de travail (Windows/macOS), aux peripheriques, aux imprimantes et aux applications metier Effectuer l'installation, la configuration et la mise a jour des logiciels et equipements Participer au depannage reseau de base (connectivite, VPN, Wi-Fi, imprimantes reseau) Documenter les interventions et contribuer a la base de connaissances interne Collaborer avec le support niveau 3 ou les fournisseurs externes pour les cas complexes Participer a des projets d'amelioration continue (deploiements, migrations, standardisation des postes) Respecter les ententes de niveau de service (SLA) et assurer un suivi rigoureux des dossiers Sur rotation pour le support 24/7 avec le coordonnateur et autres techniciens Profil DEC ou AEC en informatique, ou experience equivalente 2 a 4 ans d'experience en support technique Bonne connaissance de Windows, Active Directory et Microsoft 365 Connaissances de base en reseautique (TCP/IP, DNS, DHCP, VPN) Experience avec un systeme de billetterie Experience avec Microsoft InTune, script et outils de deploiement Sens du service client, autonomie et capacite a gerer les priorites Bonnes aptitudes de communication en francais (et en anglais, un atout) Atouts Certification ITIL, CompTIA A+/Network+, ou Microsoft (MD-102, AZ-104) Experience avec des outils de gestion a distance (RMM, MDM/Intune) Connaissance de la virtualisation (Hyper-V, VMware) Informations contractuelles Assurance maladie; Assurance dentaire; Assurance invalidite; Assurance vie; Regime de retraite avec contribution de l'employeur; Jours de conge personnels et jours de vacances disponibles des l'embauche; Acces au REM gratuitement; Possibilite de travail en mode hybride (selon les postes); Programme d'aide aux employes; Telemedecine; Stationnement sur place;

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