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Desktop Support Jobs in Quebec (NOW HIRING)

... desktop and helpdesk support efforts, ensuring all desktop applications, workstations and related equipment problems are resolved in a timely manner with limited disruptions Liaise with client ...

$80 - $110/hr

Supporter les opérations comme point d'escalade final sur les solutions déployées : diagnostic ... Citrix (DaaS ou on-premises), Omnissa Horizon, ou Azure Virtual Desktop (AVD). Vous comprenez ...

May support additional Sporlan electronic products as business needs require. * Collaborate regularly with Research and Development, Technical Support, Integration, Customer Service, and Sales teams.

Sous la supervision du responsable TI, le/la technicien(ne) support niveau 2 agit comme point d'escalade pour les demandes non resolues par le support niveau 1. Il/elle diagnostique et resout des ...

Offrir un support technique de niveau 2 et 3 aux employés et résoudre les incidents complexes. Administrer les systèmes ERP, bases de données et autres applications critiques de l'entreprise.

As a Technical Support Specialist, your focus is to assist clients in troubleshooting and resolving technical issues they may be experiencing. Your role involves responding to, resolving, and ...

Offrir un support technique de niveau 2 et 3 aux employés et résoudre les incidents complexes. * Administrer les systèmes ERP, bases de données et autres applications critiques de l'entreprise.

Offrir un support technique de niveau 2 et 3 aux employés et résoudre les incidents complexes. * Administrer les systèmes ERP, bases de données et autres applications critiques de l'entreprise.

Supporter (niveau 1 et 2) des environnements Linux, Windows, IBMi ou AIX ; * Assurer la stabilite des serveurs et systemes d'exploitation ; * Appliquer les rustines sur les differents systemes ...

Documenter les incidents, demandes de support et/ou de service et assurer le suivi dans le système ITSM. * Transmettre les demandes au niveau supérieur selon les règles établies (délais à ...

Assurer le support aux utilisateurs Requirements * 0 a 5 ans d'experience en TI * Connaissances en analyse fonctionnelle * Capacite de redaction * Esprit analytique Benefits * Du teletravail et de la ...

Assurer le support aux utilisateurs Requirements * 0 a 5 ans d'experience en TI * Connaissances en analyse fonctionnelle * Capacite de redaction * Esprit analytique Benefits * Du teletravail et de la ...

Documenter les incidents, demandes de support et/ou de service et assurer le suivi dans le système ITSM. * Transmettre les demandes au niveau supérieur selon les règles établies (délais à ...

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Desktop Support information

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
What job categories do people searching Desktop Support jobs in Quebec look for? The top searched job categories for Desktop Support jobs in Quebec are:
Infographic showing various Desktop Support job openings in Quebec as of July 2026, with employment types broken down into 2% Locum Tenens, 93% Full Time, 4% Part Time, and 1% Contract. Highlights an 26% Physical, 1% Hybrid, and 73% Remote job distribution.

Systems Administrator

L3HHCM20

Mirabel, QC • On-site

Other

Re-posted 14 days ago


Job description

Job Title: System Administrator

Job Location: Mirabel or Enfield, NS 

Job Code: 36830

Job Schedule: Day Shift

Compensation Range: Between $66,000 - $116,000 CDN annually

We are seeking a Systems Administrator to join our team. As an active member of the Software Engineering department at L3Harris MAS, you are responsible for the maintenance, configuration and reliable operation of computer systems, deployment of software packages and updates, and network equipment for our external clients.  You should have a strong technical background with excellent communication skills working in close collaboration with team members within the organization as well as external partners, subcontractors, and customers.

Provide professional service and support to our clients, both external and on-site
Strong desire to learn in a fast-paced environment and work within a team of like-minded individuals
Increasing collective team knowledge including being a technical subject matter expert
Creation and updates on Engineering Enabling Systems technical documentation, processes and procedures

Essential Functions:

Managing and administering websites hosted on IIS 
Configuring and maintaining access rights within Windows and IIS environments 
Supporting proprietary tools used by the Electronic Publishing team to produce data for various websites (knowledge of XML, XSL-FO, and HTML an asset) 
Deploying updates to internal and external web platforms 
Providing application support for client-facing web solutions
Evaluating and installing computer software, hardware, and operating systems software
Imaging and technical support for computers, laptops and tablets
Lead desktop and helpdesk support efforts, ensuring all desktop applications, workstations and related equipment problems are resolved in a timely manner with limited disruptions
Liaise with client technical support to troubleshoot technical issues
Experience with creation and modification of batch files
Knowledge and understanding of XSLT Style sheet an asset
Experience with Windows software installation authoring tools like InstallShield to package and deploy development applications to our clients

Qualifications:

University degree with specialization in information technology or equivalent, or equivalent industry experience 
Good understanding and experience of the Software Deployment Lifecycle (SDLC) and working with Software Engineering development and deployment teams.
Understanding of ITIL foundation, DevOps and CI/CD pipelines and asset
Strong interest and experience in automation including leveraging Artificial Intelligence to improve efficiency
Excellent communication and collaboration skills
Ability to work independently and manage multiple projects simultaneously
Excellent learning ability; be autonomous and engaged, result-oriented and problem-solving, dynamic and innovative, team-oriented, good adaptability
Knowledge of aerospace & defence an asset
Bilingualism required (French / English)

Eligibility Criteria:

  • Must be eligible for registration with the Controlled Goods Program;
  • Must be eligible to obtain and maintain a government of Canada Reliability status and Secret Level 2/NATO Secret security clearance;
  • Must be eligible to meet the requirements for U.S. International Traffic in Arms Regulations (ITAR).

L3Harris is proud to be an equal opportunity employer and is committed to treating all of its employees and job applicants with respect and dignity and to maintaining a workplace free from discrimination. Anyone applying for a position will be considered without regard to the following: race, national or ethnic origin, colour, religion, age, nationality, ancestry, ethnicity, gender, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, citizenship status, or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other characteristic that is protected by applicable human rights legislation.

L3Harris maintains a drug-free workplace and conducts pre-employment drug and alcohol testing and background checks, in accordance with applicable law. Such results are only accessible and viewed by individuals at L3Harris who have direct responsibility in the hiring process. If you fail to report for a drug and alcohol test, refuse to undergo such test or test positive for the presence of drugs or alcohol, the hiring process may be concluded or your offer of employment may be rescinded, in L3Harris' sole discretion.

This job is for an existing vacancy