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Desktop Support Jobs in Quebec (NOW HIRING)

Assurer le support technique de niveau 1 * Installer, configurer et maintenir les équipements informatiques * Diagnostiquer et résoudre les incidents techniques * Assister les utilisateurs dans ...

Assurer le support technique de niveau 1 * Installer, configurer et maintenir les équipements informatiques * Diagnostiquer et résoudre les incidents techniques * Assister les utilisateurs dans ...

Assurer le support technique de niveau 2 et 3 * Gérer les incidents critiques * Participer à la mise en place d'infrastructures * Encadrer les techniciens juniors * Optimiser les systèmes ...

Assurer le support aux utilisateurs Requirements * 0 a 5 ans d'experience en TI * Connaissances en analyse fonctionnelle * Capacite de redaction * Esprit analytique Benefits * Du teletravail et de la ...

Assurer le support aux utilisateurs Requirements * 0 à 5 ans d'expérience en TI * Connaissances en analyse fonctionnelle * Capacité de rédaction * Esprit analytique Benefits * Du télétravail et ...

Assurer le support technique de niveau 2 et 3 * Gerer les incidents critiques * Participer a la mise en place d'infrastructures * Encadrer les techniciens juniors * Optimiser les systemes existants ...

Assurer le support aux utilisateurs Requirements * 0 à 5 ans d'expérience en TI * Connaissances en analyse fonctionnelle * Capacité de rédaction * Esprit analytique Benefits * Du télétravail et ...

Assurer le support technique de niveau 1 * Installer, configurer et maintenir les equipements informatiques * Diagnostiquer et resoudre les incidents techniques * Assister les utilisateurs dans ...

Showing results 41-60

Desktop Support information

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.

What are popular job titles related to Desktop Support jobs in Quebec?

For Desktop Support jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Quebec look for?

The top searched job categories for Desktop Support jobs in Quebec are:

Infographic showing various Desktop Support job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Technicien conception de réparations - Repair Design Technician

Montreal, QC • On-site

Full-time

Re-posted 3 days ago


Job description

ENGLISH WILL FOLLOW:
QUI SOMMES NOUS :

Altitude Aerospace fournit des solutions d’ingénierie et de certification pour des programmes d’avions commerciaux et VIP à travers le monde. Grâce à ses agréments FAA DER, EASA DOA et TCCA DAO, l’entreprise accompagne ses clients depuis la phase de conception jusqu’à la certification et le support en service. Notre équipe de plus de 150 collaborateurs répartis aux États-Unis, au Canada et en France travaille sur des programmes pour les principaux constructeurs aéronautiques (OEM) et les strat-ups du secteurs, des centres de maintenance et des comapgnies aériennes. 
 

LE POSTE :

En tant que Technicien en conception de réparations structurelles aéronautiques, vous contribuerez au soutien technique de programmes de maintenance et de réparation d'aéronefs en service. Vous serez en charge de l'évaluation des dommages structurels, de l'analyse des problématiques rencontrées en exploitation et du développement de solutions de réparation conformes aux exigences de navigabilité et aux besoins des clients.
Vous ferez le lien entre les équipes de maintenance, les clients, les spécialistes en calcul de structure et les organismes de certification. Vous participerez à la préparation des dossiers de réparation, à la rédaction d'instructions techniques et à la coordination des activités de conception nécessaires à la remise en service des aéronefs.

Il s'agit d'un poste technique où votre capacité d'analyse, votre maîtrise des outils de conception tels que CATIA et vos compétences en communication seront essentielles pour développer des solutions de réparation efficaces, soutenir les activités de certification et assurer le maintien de la navigabilité des structures aéronautiques.

LES PRINCIPALES RESPONSABILITES :
  • Évaluer les dommages affectant les structures d'aéronefs et déterminer les actions correctives appropriées ;
  • Répondre aux situations d'avion immobilisé au sol (AOG) ainsi qu'aux demandes de support technique et d'ingénierie des clients ;
  • Analyser les problèmes rencontrés en service, identifier les causes racines des défaillances et développer des solutions techniques efficaces et innovantes ;
  • Concevoir et proposer des solutions de réparation conformes aux exigences réglementaires, aux normes de navigabilité et aux requis des clients ;
  • Préparer les dossiers de réparation, les dessins techniques et les instructions de travail nécessaires à l'exécution des réparations ;
  • Collaborer étroitement avec l'équipe de calcul de structure (Stress) afin d'intégrer les recommandations et justifications issues des analyses structurales ;
  • Rédiger et maintenir la documentation technique et les rapports de conception en anglais à des fins de certification et d'approbation réglementaire.
CE QUE VOUS APPORTEZ :
  • Diplôme Technique en génie mécanique, ou toute combinaison équivalente de formation et d'expérience pertinente ;
  • Première expérience en conception de réparations aéronautiques ou stage dans le domaine est un atout;
  • Bonne connaissance de la documentation technique aéronautique (AMM, IPC, SRM, NDTM, etc.) ;
  • Maîtrise de CATIA V5 en conception 2D et 3D ;
  • Capacité à interpréter des dessins techniques, des spécifications et des données de navigabilité ;
  • Excellentes aptitudes à la résolution de problèmes et à la communication dans un environnement multidisciplinaire ;
  • Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit.

ENGLISH:

WHO WE ARE:

Altitude Aerospace provides engineering and certification solutions for commercial and VIP aircraft programs worldwide. With FAA DER, EASA DOA, and TCCA DAO approvals, we support our customers from concept development through certification and in-service support. Our team of more than 150 professionals across the United States, Canada, and France works on programs for major aerospace OEMs, industry start-ups, maintenance organizations, and airlines around the globe.

THE ROLE:

As a Structural Repair Design Technician, you will contribute to the technical support of in-service aircraft maintenance and repair programs. You will be responsible for assessing structural damage, analyzing in-service issues, and developing repair solutions that meet airworthiness requirements and customer needs.

You will serve as a key interface between maintenance teams, customers, stress analysts, and certification authorities. You will participate in the preparation of repair packages, the development of technical instructions, and the coordination of design activities required to return aircraft safely and efficiently to service.

This is a highly technical role where your analytical skills, proficiency with design tools such as CATIA, and strong communication abilities will be essential in developing effective repair solutions, supporting certification activities, and ensuring the continued airworthiness of aircraft structures.

KEY RESPONSIBILITIES:

• Assess structural damage to aircraft and determine appropriate corrective actions;

• Respond to Aircraft on Ground (AOG) situations and customer engineering support requests;

• Investigate in-service issues, identify root causes of failures, and develop effective and innovative technical solutions;

• Design and propose repair solutions that comply with regulatory requirements, airworthiness standards, and customer specifications;

• Prepare repair packages, engineering drawings, and work instructions required for repair implementation;

• Work closely with the Stress Engineering team to incorporate recommendations and substantiation resulting from structural analyses;

• Prepare and maintain technical documentation and design reports in English for certification and regulatory approval purposes.

WHAT YOU BRING:

• Technical diploma in Mechanical Engineering or an equivalent combination of education and relevant experience;

• Previous experience or internship in aircraft repair design or a related aerospace engineering field is considered an asset;

• Good knowledge of aircraft technical documentation (AMM, IPC, SRM, NDTM, etc.);

• Proficiency in CATIA V5 for both 2D drafting and 3D design;

• Ability to interpret engineering drawings, specifications, and airworthiness requirements;

• Strong problem-solving skills and the ability to work effectively in a multidisciplinary environment;

• Fluency in both French and English, written and spoken.


 

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