ZipRecruiter

Log In

1

Desktop Support Jobs in Quebec (NOW HIRING)

L3HHCM20

Systems Administrator (Engineering)

Mirabel, QC · On-site

CA$70K - CA$120K/yr

Lead desktop and helpdesk support efforts, ensuring all desktop applications, workstations and related equipment problems are resolved in a timely manner with limited disruptions; * Ensure all ...

SB Quantum

Full Stack Software Developer

Sherbrooke, QC · On-site

... to desktop, mobile, and cloud applications. * Design and implement robust, maintainable software architectures that support products from prototype to deployment. * Develop hardware communication ...

Xpel

Install Support Tech

Montreal, QC · On-site

As an Installation Support Tech, you will provide technical support at any of our brick and mortar, mobile, or on-site locations. Core Duties * Prepare orders * Stock shelves with various six boxes ...

previous pagenext page

Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Quebec

Desktop Support information

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are popular job titles related to Desktop Support jobs in Quebec?

For Desktop Support jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Quebec look for?

The top searched job categories for Desktop Support jobs in Quebec are:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Information Technology Support Specialist / Specialiste de l'assistance informatique

Montreal, QC • Hybrid

Digital Days
See more jobs at Digital Daysexternal

Full-time

Medical

Re-posted 21 days ago

Job description

Information Technology Support Specialist

At Digital Days, an IT Support Specialist is responsible for managing their ticket queue and interfacing directly with end-users to help resolve their IT issues. Tasks may relate to desktops, notebooks, and mobile devices on the LAN, WAN/Internet, or Intranet, including private, hybrid, and public cloud systems. This position is optionally 100% remote within the Montreal area.


IT Support Specialist Tasks

  • Provide direct technical support to end-users
  • Monitor network security and availability
  • Create and maintain in depth technical documentation
  • Ensure deadlines are respected


Installation, setup, management, and troubleshooting of:

  • Microsoft 365
  • Microsoft Office
  • Microsoft Active Directory
  • Microsoft Exchange
  • Microsoft Windows PCs and Servers
  • Microsoft-based Software
  • Mac Computers
  • Printers
  • Networking Equipment (firewalls, switches, UPS)
  • Antivirus Solutions
  • Backup solutions


Job Requirements for IT Support Specialist

  • Fluency in English and French, both oral and written
  • DEC in a job-related field, or equivalent
  • 2 to 3 years of IT experience as a support specialist
  • Excellent problem-solving skills and a passion for technology
  • Excellent organization and documentation skills
  • A strong desire to help endusers
  • An ability to work independently and to go above-and-beyond for clients
  • Multitasking skills to manage open tickets and projects queues
  • Essential: Punctual, Reliable/Dependable
  • Essential: Self-starter, Able to work independently but also works well within a team
  • Experience with Dell EMC, Fortinet, Juniper and Cisco a plus


Advantages at Digital Days

  • Competitive salary based on experience
  • Healthcare Plan
  • Laptop and Mobile Phone Provided
  • Remote Working


Optional office benefits:

  • Direct access to the Lachine Canal, minutes from downtown Montreal
  • Open office space and open culture
  • Opus card paid in part by the company
  • Games in the office to help you to relax
  • Restaurant on site
  • Gym on site
  • Daycare on site
  • Public terrace overlooking the Canal


About Digital Days


Digital Days is a boutique Managed IT Services firm that specializes in servicing a wide variety of bilingual SMB companies across Canada with our customary "white glove" customer service. The Digital Days work environment is an accelerator for any growing IT professional, and for any Network Administrator focused on growth with a particular focus on high levels of customer service, Digital Days is the right place for you!


The Digital Days work environment is one that rewards responsibility and autonomy, all within a high-functioning team of administrators and technicians continuously working to achieve higher levels of service and knowledge. Steeped in the latest technologies, Digital Days leads clients through the latest in private, public, and hybrid cloud solutions for business.

Headquartered along Montreal's beautiful Lachine Canal, and featuring a daycare, gym, terrace, and restaurant services in-building, our open-concept loft environment inspires everyone who works here! Please note that all employees are currently remote working due to the ongoing COVID-19 pandemic and that posts can permanently be remote.


If you believe that you are the ideal candidate for the job, apply now and join our friendly, flexible, and dynamic team!


Please note that only selected candidates will be contacted.


_____



Specialiste de l'assistance informatique


Chez Digital Days, un specialiste de l'assistance informatique est charge de gerer sa file d'attente de tickets et d'interagir directement avec les utilisateurs finaux pour les aider a resoudre leurs problemes informatiques. Les taches peuvent concerner les ordinateurs de bureau, les ordinateurs portables et les appareils mobiles sur le LAN, le WAN/Internet ou l'Intranet, y compris les systemes de cloud prive, hybride et public. Ce poste est en option 100% a distance dans la region de Montreal.


Taches du specialiste de l'assistance informatique


  • Fournir une assistance technique directe aux utilisateurs finaux
  • Surveiller la securite et la disponibilite du reseau
  • Creer et maintenir une documentation technique approfondie
  • S'assurer que les delais sont respectes


Installation, configuration, gestion et depannage de :


  • Microsoft 365
  • Microsoft Office
  • Microsoft Active Directory
  • Microsoft Exchange
  • PC et serveurs Microsoft Windows
  • Logiciels bases sur Microsoft
  • Ordinateurs Mac
  • Imprimantes
  • Equipement de mise en reseau (pare-feu, commutateurs, onduleurs)
  • Solutions antivirus
  • Solutions de sauvegarde


Conditions d'emploi pour le specialiste de l'assistance informatique


  • Maitrise de l'anglais et du francais, a l'oral comme a l'ecrit
  • DEC dans un domaine lie a l'emploi, ou equivalent
  • 2 a 3 ans d'experience en informatique en tant que specialiste de l'assistance technique
  • Excellentes competences en matiere de resolution de problemes et passion pour la technologie
  • Excellentes competences en matiere d'organisation et de documentation
  • Un fort desir d'aider les utilisateurs finaux
  • Une capacite a travailler de maniere independante et a se depasser pour les clients
  • Competences multitaches pour gerer les tickets ouverts et les files d'attente des projets.
  • Essentiel : Ponctuel, fiable/fiable
  • Essentiel : Autonome, capable de travailler de maniere independante mais aussi de bien travailler en equipe
  • Experience avec Dell EMC, Fortinet, Juniper et Cisco un plus


Avantages chez Digital Days


  • Salaire competitif en fonction de l'experience
  • Plan de sante
  • Ordinateur portable et telephone mobile fournis
  • Travail a distance


Avantages facultatifs pour le travail du bureau :


  • Acces direct au canal de Lachine, a quelques minutes du centre-ville de Montreal
  • Espace de bureau ouvert et culture ouverte
  • Carte Opus payee en partie par l'entreprise
  • Jeux dans le bureau pour t'aider a te detendre
  • Restaurant sur place
  • Gymnase sur place
  • Garderie sur place
  • Terrasse publique avec vue sur le canal


A propos de Digital Days


Digital Days est une boutique de services informatiques geres qui se specialise dans le service d'une grande variete de PME bilingues a travers le Canada avec notre service client "en gants blancs" habituel. L'environnement de travail de Digital Days est un accelerateur pour tout professionnel de l'informatique en pleine croissance, et pour tout administrateur de reseau axe sur la croissance avec un accent particulier sur les hauts niveaux de service a la clientele, Digital Days est l'endroit ideal pour toi !


L'environnement de travail de Digital Days est un environnement qui recompense la responsabilite et l'autonomie, le tout au sein d'une equipe performante d'administrateurs et de techniciens qui travaillent en permanence pour atteindre des niveaux de service et de connaissances plus eleves. Impregne des dernieres technologies, Digital Days guide les clients a travers les dernieres solutions de cloud prive, public et hybride pour les entreprises.

Base le long du magnifique canal Lachine de Montreal, et dote d'une garderie, d'une salle de sport, d'une terrasse et de services de restauration dans l'immeuble, notre environnement loft a concept ouvert inspire tous ceux qui travaillent ici ! Veuillez noter que tous les employes travaillent actuellement a distance en raison de la pandemie de COVID-19 en cours et que les postes peuvent etre definitivement a distance.


Si tu penses etre le candidat ideal pour le poste, postule maintenant et rejoins notre equipe sympathique, flexible et dynamique !


Veuillez noter que seuls les candidats selectionnes seront contactes.

Apply