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Desktop Support Jobs in Quebec (NOW HIRING)

KPMG

IT End User Support Manager

Montreal, QC · On-site +1

Manage the IT desktop asset life cycle and accounting for all assets, including dispatch and disposal * Act as escalation point for complex and high-priority incidents, providing guidance and support ...

Intact Financial

Citrix Administrator

Montreal, QC · Hybrid

Multiple benefits offered to support physical and mental wellbeing, including telemedicine ... Hands-on experience with Microsoft Azure, Azure Virtual Desktop (AVD), Desktop-as-a-Service (DaaS ...

Intact Financial

Citrix Administrator

Laval, QC · Hybrid

Multiple benefits offered to support physical and mental wellbeing, including telemedicine ... Hands-on experience with Microsoft Azure, Azure Virtual Desktop (AVD), Desktop-as-a-Service (DaaS ...

Akkodis

Bilingual Tech Support

Montreal, QC

Analyste du support technique bilingue Durée : 6 mois Lieu : Montréal, QC H2Y 1L6 Mode de travail : Sur site Taux de rémunération : 23$/heure À propos de notre client : Une organisation bien ...

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Desktop Support information

See Quebec salary details

$12

$24

$33

How much do desktop support jobs pay per hour?

As of May 29, 2026, the average hourly pay for desktop support in Quebec is $24.23, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $26.44 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Quebec? The most popular types of Desktop Support jobs in Quebec are:
What are popular job titles related to Desktop Support jobs in Quebec? For Desktop Support jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Quebec look for? The top searched job categories for Desktop Support jobs in Quebec are:
Desktop Support jobs near you

Technical Support Technician, Teamsters - Telebec

Bell Canada

Rouyn-noranda, QC • On-site

Other

Medical, Dental, Vision

Posted 17 days ago

Job description

 Req Id: 424699

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.

On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Job Summary

The incumbent will work with a team of technicians who are responsible for the service assurance, performance, provisioning, and support of internal and external customer infrastructures. The IT Support Technician will install, configure, maintain, repair, and troubleshoot a wide variety of client/server/network hardware, software, and peripherals, either remotely from a Help Desk environment or as required through onsite client support.

The successful applicant will be involved with the analysis and resolution of computer and desktop software trouble reports and assist with support of network and server issues.  This function requires extensive contact with both external and internal customers and although located in the 420, Boul. Rideau, Rouyn-Noranda office will require some travel throughout our serving territory.

Responsibilities
  • Triage and provide support for internal and external customers by conducting a full analysis of all the issues raised by the customer
  • Where possible, resolve technical or other problems on first contact through remote or onsite support
  • Utilize and maintain the help desk ticket system by entering and updating service tickets
  • Refer tickets as required using the help desk system to other operational teams
  • Acts as a support resource for other operational teams
  • Monitor and respond quickly and effectively to all client requests
  • Provide customers with daily follow-ups on open tickets
  • Create and maintain updated documentation and inventory
  • Install and configure computers, servers, network devices, peripheral equipment, and software/device drivers
  • Perform timely hardware and software upgrades
  • Perform software troubleshooting and as required assist users with software feature or usage questions
  • Work with Active Directory
  • Work on projects in collaboration with other team members
  • Demonstrate ability through training to stay current on new technologies and processes
  • Contribute to the enhancement and simplification of work processes
  • Perform other related duties
Essential Qualifications/Competencies
  • Three-year Community College diploma in Information Systems, Computer Systems Technology, or Computer Science; or an equivalent combination of education and demonstratable experience
  • Valid Class 5 driver's license with a good safety record
  • Due to the extensive contact with internal and external customers, good customer contact and communication skills are essential
  • Strong analytical and problem-solving skills
  • Demonstrated understanding of most of the following operating systems/applications: Windows, Unix, Linux, Database, Thin Clients, Email Messaging, Virtualization Technologies (VMWare, Citrix, and Microsoft), Microsoft Office and other line-of-business applications
  • Familiarity with the OSI model and the ability to apply to the troubleshooting process
  • Demonstrated understanding of the following: Routing, Switching, IP Security and their associated protocols and features
  • Ability to work as part of a team and independently, with minimal supervision
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work in a detail-oriented method without losing sight of the big picture
  • Availability to travel as required
  • Bilingualism is an asset (French/English)
Preferred Qualifications/Competencies
  • A+ certification
  • Network+ certification
  • Server+ certification
  • Cisco Certified Network Associate or equivalent certification
  • Microsoft Technology Associate or equivalent certification
  • Knowledge of ITIL framework is an asset
  • Good knowledge of HP, Dell and Cisco products

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Rouyn-Noranda 
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 04/07/2026

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Rouyn-Noranda

Bell, one of Canada's Top 100 Employers.

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