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Home Chat Jobs in Quebec (NOW HIRING)

Canon Careers

Ability to solve Customer issues through both telephone and online chat. * Intermediate skills in ... When working from home, a reliable internet connection is required. Remote work is supported with ...

US Mobile

Full-Stack Software Engineer

Montreal, QC · On-site +1

CA$120K - CA$150K/yr

All three major networks on one phone and one plan, plus home internet from Starlink. No lock-in ... Prior experience replacing or building support / messaging / chat tooling (Intercom, Zendesk, Front ...

All JobsHome Chat JobsHome Chat Jobs in Quebec

Home Chat information

See Quebec salary details

$9

$20

$36

How much do home chat jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for home chat in Quebec is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.68 per hour, depending on experience, location, and employer.

What is a home chat?

A Home Chat job typically refers to a remote position where individuals provide customer support, sales assistance, or general help to clients or customers via online chat platforms, all from the comfort of their home. These roles often require strong communication skills, typing proficiency, and the ability to multitask across different software or chat windows. Companies hire home chat agents to handle inquiries, troubleshoot issues, and offer guidance in real-time, making it a convenient work-from-home opportunity for many people.

What is the difference between Home Chat vs Customer Service Representative?

AspectHome ChatCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentRemote, online chat platformCall centers, retail, or office settings
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Common Search/ComparisonYesYes

Home Chat roles focus on providing customer support through live online chat platforms, often remotely. Customer Service Representatives may work in various environments, including call centers or retail, handling multiple communication channels. While both roles involve customer support, Home Chat emphasizes online chat interactions, whereas Customer Service Representatives may handle calls, emails, and in-person inquiries.

What are the biggest challenges faced by home chat support agents, and how can they be addressed?

Home chat support agents often face challenges such as maintaining productivity in a remote environment, managing multiple simultaneous conversations, and ensuring clear communication without in-person cues. To address these, many companies provide robust training, regular check-ins with supervisors, and access to a knowledge base or support tools. Developing strong time management skills and setting up a dedicated, distraction-free workspace can also help agents stay focused and deliver high-quality customer service.

What are the key skills and qualifications needed to thrive as a home chat agent, and why are they important?

To thrive as a Home Chat Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and the capacity to multitask set outstanding agents apart. These skills are vital for providing efficient, high-quality support and ensuring customer satisfaction in a remote environment.
What are popular job titles related to Home Chat jobs in Quebec? For Home Chat jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Home Chat jobs in Quebec look for? The top searched job categories for Home Chat jobs in Quebec are:
Home Chat jobs near you
Infographic showing various Home Chat job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $41,626 per year, or $20 per hour.

Remote Canada Post Representative (Calls & Chat) - Bilingual

NQX Canada

Laval, QC • Remote

CA$19.92/hr

Full-time

Medical, Dental, Life

This job post has expired today. Applications are no longer accepted.

Job description

Every day, thousands of NQX representatives deliver solutions and build trust with our professional partners' clients across Canada. As a Canada Post Representative, you’ll have the opportunity to work from the comfort of your home. Using your excellent customer service skills, you’ll play a key role in creating positive customer experiences by assisting customers through both phone calls and live chat support.

What NQX Offers :

  • Hourly wage of $19.92 after training;
  • Premiums for weekend hours and bilingualism;
  • Fully-paid training and coaching program;
  • Work from home – equipment provided;
  • Full benefits package after six months, including:
    • Medical, dental, life insurance,
    • Enhanced RRSP contributions,
    • Discounts on insurance;
  • Career progression opportunities to advanced roles as you gain experience.

Your Responsibilities :

  • Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions;
  • Manage multiple chats at once ensuring responses within service standards; Chat concurrency will ramp up as follows: 1 chat for the first 2 days, a maximum of 2 chats from days 3 to 10, and from day 11 onward, 3 chat concurrencies.
  • Handle incoming calls with professionalism, empathy, and a solution-focused attitude;
  • Accurately document customer interactions and follow processes while navigating multiple tools;
  • Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).

Qualifications :

  • Bilingualism (French/English) – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time;
  • Typing speed of 40+ WPM with accuracy ;
  • Available to work full-time, up to 40 hours per week :
    • Monday to Friday, 7:00 am to 11:00 pm EST
    • Saturday and Sunday, 9:00 am to 9:00 pm EST
  • Eligibility Criteria :
    • Must reside within the hiring location;
    • Reliable high-speed internet connection (minimum 25 MBPS);
    • Dedicated, quiet workspace free of distractions;
    • Flexibility to work evenings and weekends.
  • Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns;
  • Strong multitasking and problem-solving skills, with attention to detail;
  • Comfortable working under pressure in a fast-paced environment;
  • Previous customer service experience is an asset.

Training Start Dates: September 21st, 2026

At NQX , empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !

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