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Chat Support Jobs in Quebec (NOW HIRING)

Endossed

User Support Representative

Montreal, QC · On-site

$50K - $55K/yr

Responding to requests via our direct chat in the application (Intercom) * Responding to emails ... Creating content to automate the process of supporting users (blogs, videos, help documents)

Ryder

Weekend Support

Longueuil, QC · On-site

CA$35/hr

Ryder ne communiquera avec un candidat que directement a partir d'une adresse e-mail [@ryder.com] et ne menera jamais d'entretien en ligne par le biais d'un forum de type chat , d'une application de ...

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Chat Support information

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Quebec? The most popular types of Chat Support jobs in Quebec are:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Quebec as of July 2026, with employment types broken down into 61% Full Time, 8% Part Time, 1% Temporary, 29% Contract, and 1% Summer. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Remote Canada Post Representative (Calls & Chat) - Bilingual

Nordia Inc.

Laval, QC • Remote

Full-time

Medical, Dental, Life

This job post has expired today. Applications are no longer accepted.

Job description

Every day, thousands of NQX representatives deliver solutions and build trust with our professional partners' clients across Canada. As a Canada Post Representative, you’ll have the opportunity to work from the comfort of your home. Using your excellent customer service skills, you’ll play a key role in creating positive customer experiences by assisting customers through both phone calls and live chat support.

What NQX Offers:

  • Hourly wage of $ after training;
  • Premiums for weekend hours and bilingualism;
  • Fully-paid training and coaching program;
  • Work from home – equipment provided;
  • Full benefits package after six months, including: Medical, dental, life insurance, Enhanced RRSP contributions, Discounts on insurance;
  • Career progression opportunities to advanced roles as you gain experience.

    • Your Responsibilities:

  • Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions;
  • Manage multiple chats at once ensuring responses within service standards; Chat concurrency will ramp up as follows: 1 chat for the first 2 days, a maximum of 2 chats from days 3 to 10, and from day 11 onward, 3 chat concurrencies.
  • Handle incoming calls with professionalism, empathy, and a solution-focused attitude;
  • Accurately document customer interactions and follow processes while navigating multiple tools;
  • Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).

    • Qualifications:

  • Bilingualism (French/English) – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time;
  • Typing speed of 40+ WPM with accuracy;
  • Available to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST Saturday and Sunday, 9:00 am to 9:00 pm EST
  • Eligibility Criteria: Must reside within the hiring location; Reliable high-speed internet connection (minimum 25 MBPS); Dedicated, quiet workspace free of distractions; Flexibility to work evenings and weekends.
  • Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns;
  • Strong multitasking and problem-solving skills, with attention to detail;
  • Comfortable working under pressure in a fast-paced environment;
  • Previous customer service experience is an asset.

    • Training Start Dates: August 10th and 17th, 2026

    At , empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

    Want to learn more about our career opportunities and what makes working at NQX so rewarding? !

    #LP

    Apply