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Chat Support Jobs in Quebec (NOW HIRING)

Endossed

User Support Representative

Montreal, QC

$50K - $55K/yr

Responding to requests via our direct chat in the application (Intercom) * Responding to emails ... Creating content to automate the process of supporting users (blogs, videos, help documents)

Fairstone

Store Support Specialist

Montreal, QC

Support effective, compliant and customer-focused credit card acquisitions through the point-of-sale channel. * Build and maintain strong relationships with stores, district and regional partners to ...

Hitachi

Customer Support Specialist

Montreal, QC

Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters, * frequently asked questions, etc.) * Participation in ensuring 24/7 ...

Xylem

Customer Support Specialist

Montreal, QC

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. 💬 Specialiste du Support Client Soutenez des ...

Coveo Solutions

Spécialiste, Support TI

Quebec, QC · On-site

En tant que spécialiste en support TI chez Coveo, tu seras la personne de référence pour les utilisateurs et utilisatrices qui ont besoin d'assistance technique. Qu'il s'agisse de préparer ...

Harris

Technicienne support technique

Quebec, QC

Offrir le support logiciel et technique de premier niveau en assurant la remise en service du client; * Diagnostiquer et regler tous les problemes relies aux logiciels ou aux environnements ...

Harris

Technicienne support technique

Quebec, QC · On-site

Offrir le support logiciel et technique de premier niveau en assurant la remise en service du client; * Diagnostiquer et regler tous les problemes relies aux logiciels ou aux environnements ...

Garaga inc.

Offre d'emploi > Agent Support aux Distributeurs Votre anglais parlé est très bon? Votre anglais écrit l'est presque autant? Vous aimez offrir une expérience client exceptionnelle au sein d'une ...

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All JobsChat Support JobsChat Support Jobs in Quebec

Chat Support information

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Quebec? The most popular types of Chat Support jobs in Quebec are:
What are popular job titles related to Chat Support jobs in Quebec? For Chat Support jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Quebec look for? The top searched job categories for Chat Support jobs in Quebec are:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Quebec as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 78% In-person, 7% Hybrid, and 15% Remote job distribution.

Spcialiste Support Client Francophone (et / ou bilingue)

21TSI

Montreal, QC • On-site

Full-time

Re-posted 17 days ago

Job description

Salary: 20-25$/h

21 TSI est en train de rcrire les rgles et de crer le futur de lindustrie du sport.


En seulement cinq ans, nous avons lanc Maddle, Montreal Weights, Ascend et Nordik Recovery, et livr plus de 100 000 commandes travers le Canada. Aujourdhui, notre croissance sacclre et nous prparons notre expansion en Amrique du Nord et au-del.

Pour soutenir cette aventure, nous cherchons un(e) Spcialiste Support Client Francophone (et / ou bilingue) qui jouera un rle cl pour offrir un service exceptionnel nos clients et contribuer la croissance de nos marques.
Tes missions au quotidien


  • Rpondre aux demandes clients par tlphone, chat et courriel, avec un focus sur le service en franais
  • Identifier les besoins des clients et les guider vers les meilleures solutions
  • Fournir des informations claires et prcises sur nos produits et services
  • Documenter et mettre jour les interactions dans le CRM (Zendesk)
  • Dpanner et rsoudre les problmes des clients de manire efficace
  • Grer les plaintes et assurer le suivi jusqu satisfaction complte
  • Contribuer offrir une exprience client exceptionnelle toutes les tapes


Ce quon cherche chez toi

  • Franais impeccable, parl et crit (obligatoire)
  • Anglais professionnel
  • Exprience pralable en service la clientle, idalement multicanal (tlphone, email, chat)
  • Connaissance d'outils de gestion de demandes clients (Zendesk ou quivalent)
  • Exprience avec Shopify ou e-commerce est un atout
  • Sens de lorganisation, autonomie et esprit dquipe
  • Attitude positive et capacit grer plusieurs demandes en simultan


Ce que nous offrons

  • Salaire 2025 $/h selon ton exprience, 40h/semaine
  • Assurance sant et dentaire aprs trois mois
  • Accs aux soins virtuels TELUS Health
  • Massages bi-hebdomadaires au bureau
  • Rabais sur nos produits pour toi et tes proches
  • Une petite quipe dynamique de 25 personnes, o ton impact est rel
  • Lopportunit de grandir avec nous et de contribuer lexpansion de marques en pleine croissance

Prt(e) nous rejoindre ?
Si tu veux que chaque journe compte, que tes ides deviennent des actions concrtes et que tu aies un vrai impact dans une entreprise qui grandit vite, on veut te rencontrer. Envoie-nous ta candidature et viens crire le prochain chapitre de 21 TSI avec nous.
---------
(ENGLISH JOB POSTING)


21 TSI is rewriting the rules and shaping the future of the sports industry.


In just five years, we've launched Maddle, Montreal Weights, Ascend, and Nordik Recovery, and fulfilled over 100,000 orders across Canada. Today, our growth is accelerating, and we are preparing to expand across North America and beyond.


To support this journey, we are looking for a Customer Support Specialist (French / Bilingual) who will play a key role in delivering exceptional service to our customers and contributing to the growth of our brands.
What youll do day-to-day


  • Respond to customer inquiries via phone, chat, and email, with a focus on French-language service
  • Identify customers needs and guide them to the best solutions
  • Provide clear and accurate information about our products and services
  • Document and update interactions in the CRM (Zendesk)
  • Troubleshoot and resolve customer issues efficiently
  • Manage complaints and follow up until complete satisfaction
  • Help deliver an outstanding customer experience at every stage


What were looking for

  • Excellent French, spoken and written (required)
  • Professional English
  • Previous experience in customer service, ideally multichannel (phone, email, chat)
  • Familiarity with helpdesk softwares (Zendesk or equivalent)
  • Experience with Shopify or e-commerce is a plus
  • Strong organizational skills, autonomy, and team spirit
  • Positive attitude and ability to handle multiple requests simultaneously


What we offer

  • $20$25/hour depending on experience, 40 hours/week
  • Health and dental insurance after three months
  • Access to TELUS Health virtual care
  • Bi-weekly massages at the office
  • Product discounts for you and your family/friends
  • A small, dynamic team of 25 people where your impact is real
  • The opportunity to grow with us and contribute to the expansion of fast-growing brands


Ready to join?


If you want every day to count, if you want your ideas to turn into real actions, and if youre ready to make a meaningful impact in a fast-growing company, we want to meet you.


Send us your application and come write the next chapter of 21 TSI with us.