ZipRecruiter

Log In

1

Chat Support Jobs in Quebec (NOW HIRING)

Endossed

User Support Representative

Montreal, QC · On-site +1

$50K - $55K/yr

Responding to requests via our direct chat in the application (Intercom) * Responding to emails ... Creating content to automate the process of supporting users (blogs, videos, help documents)

Fairstone

Store Support Specialist

Montreal, QC

Support effective, compliant and customer-focused credit card acquisitions through the point-of-sale channel. * Build and maintain strong relationships with stores, district and regional partners to ...

Medfar

Customer Support Specialist

Montreal, QC · Hybrid

Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE ...

Hitachi

Customer Support Specialist

Montreal, QC

Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters, * frequently asked questions, etc.) * Participation in ensuring 24/7 ...

Ag

Agent methodes - Support

Montreal, QC

Supporter la production dans la realisation du travail de reparation * Creer la gamme de reparation sans derogation (i.e. remplacement d'une piece) * Comprendre le sequencement et le processus ...

Xylem

Customer Support Specialist

Montreal, QC

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. 💬 Specialiste du Support Client Soutenez des ...

Harris

Technicienne support technique

Quebec, QC · On-site

Offrir le support logiciel et technique de premier niveau en assurant la remise en service du client; * Diagnostiquer et regler tous les problemes relies aux logiciels ou aux environnements ...

next page

Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Quebec

Chat Support information

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Quebec?

The most popular types of Chat Support jobs in Quebec are:

What job categories do people searching Chat Support jobs in Quebec look for?

The top searched job categories for Chat Support jobs in Quebec are:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 48% In-person, and 52% Remote job distribution.

Spécialiste Support Client Francophone (et / ou bilingue)

21TSI

Montreal, QC • On-site

CA$20 - CA$25/hr

Other

Re-posted 8 days ago

Job description

21 TSI est en train de réécrire les règles et de créer le futur de l’industrie du sport.


En seulement cinq ans, nous avons lancé Maddle, Montreal Weights, Ascend et Nordik Recovery, et livré plus de 100 000 commandes à travers le Canada. Aujourd’hui, notre croissance s’accélère et nous préparons notre expansion en Amérique du Nord et au-delà.

Pour soutenir cette aventure, nous cherchons un(e) Spécialiste Support Client Francophone (et / ou bilingue) qui jouera un rôle clé pour offrir un service exceptionnel à nos clients et contribuer à la croissance de nos marques.
Tes missions au quotidien


  • Répondre aux demandes clients par téléphone, chat et courriel, avec un focus sur le service en français
  • Identifier les besoins des clients et les guider vers les meilleures solutions
  • Fournir des informations claires et précises sur nos produits et services
  • Documenter et mettre à jour les interactions dans le CRM (Zendesk)
  • Dépanner et résoudre les problèmes des clients de manière efficace
  • Gérer les plaintes et assurer le suivi jusqu’à satisfaction complète
  • Contribuer à offrir une expérience client exceptionnelle à toutes les étapes


Ce qu’on cherche chez toi

  • Français impeccable, parlé et écrit (obligatoire)
  • Anglais professionnel
  • Expérience préalable en service à la clientèle, idéalement multicanal (téléphone, email, chat)
  • Connaissance d'outils de gestion de demandes clients (Zendesk ou équivalent)
  • Expérience avec Shopify ou e-commerce est un atout
  • Sens de l’organisation, autonomie et esprit d’équipe
  • Attitude positive et capacité à gérer plusieurs demandes en simultané


Ce que nous offrons

  • Salaire 20–25 $/h selon ton expérience, 40h/semaine
  • Assurance santé et dentaire après trois mois
  • Accès aux soins virtuels TELUS Health
  • Massages bi-hebdomadaires au bureau
  • Rabais sur nos produits pour toi et tes proches
  • Une petite équipe dynamique de 25 personnes, où ton impact est réel
  • L’opportunité de grandir avec nous et de contribuer à l’expansion de marques en pleine croissance

Prêt(e) à nous rejoindre ?
Si tu veux que chaque journée compte, que tes idées deviennent des actions concrètes et que tu aies un vrai impact dans une entreprise qui grandit vite, on veut te rencontrer. Envoie-nous ta candidature et viens écrire le prochain chapitre de 21 TSI avec nous. ✍️
---------
(ENGLISH JOB POSTING)


21 TSI is rewriting the rules and shaping the future of the sports industry.

 
In just five years, we've launched Maddle, Montreal Weights, Ascend, and Nordik Recovery, and fulfilled over 100,000 orders across Canada. Today, our growth is accelerating, and we are preparing to expand across North America and beyond.

 
To support this journey, we are looking for a Customer Support Specialist (French / Bilingual) who will play a key role in delivering exceptional service to our customers and contributing to the growth of our brands.
What you’ll do day-to-day


  • Respond to customer inquiries via phone, chat, and email, with a focus on French-language service
  • Identify customers’ needs and guide them to the best solutions
  • Provide clear and accurate information about our products and services
  • Document and update interactions in the CRM (Zendesk)
  • Troubleshoot and resolve customer issues efficiently
  • Manage complaints and follow up until complete satisfaction
  • Help deliver an outstanding customer experience at every stage


What we’re looking for

  • Excellent French, spoken and written (required)
  • Professional English
  • Previous experience in customer service, ideally multichannel (phone, email, chat)
  • Familiarity with helpdesk softwares (Zendesk or equivalent)
  • Experience with Shopify or e-commerce is a plus
  • Strong organizational skills, autonomy, and team spirit
  • Positive attitude and ability to handle multiple requests simultaneously


What we offer

  • $20–$25/hour depending on experience, 40 hours/week
  • Health and dental insurance after three months
  • Access to TELUS Health virtual care
  • Bi-weekly massages at the office
  • Product discounts for you and your family/friends
  • A small, dynamic team of 25 people where your impact is real
  • The opportunity to grow with us and contribute to the expansion of fast-growing brands


Ready to join?

 
If you want every day to count, if you want your ideas to turn into real actions, and if you’re ready to make a meaningful impact in a fast-growing company, we want to meet you.

 
Send us your application and come write the next chapter of 21 TSI with us. ✍️