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Chat Support Jobs in Quebec (NOW HIRING)

Robert Half

Technical Support Specialist

Montreal, QC · On-site

Spécialiste en Support Technique Client B2B 📍 Lieu : Montréal, QC (Présentiel) 💼 Type d'emploi : Temps plein À propos du rôle : Vous êtes passionné(e) par la technologie, mais ce qui ...

IS3 Solutions

Cut Ops Support Specialist

Montreal, QC · On-site

We are seeking a Cut Ops Support Specialist to provide operational support during network cutover activities for a large-scale WiFi refresh program at a major financial services client. Based in ...

GolfIn - Saint-Georges

Le ou la spécialiste support technique a pour mission d'accompagner les clients dans l'utilisation de logiciels ou d'appareils, en leur offrant une assistance technique efficace et personnalisée.

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All JobsChat Support JobsChat Support Jobs in Quebec

Chat Support information

Are online chat support jobs legit?

Online chat support jobs are legitimate roles in customer service that involve assisting customers via live chat platforms. They often require good communication skills, familiarity with chat tools, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How to become a live chat support?

To become a live chat support agent, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service tools or chat platforms. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Training is often provided on the job to familiarize new agents with company-specific systems and procedures.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How can I make 2000 a week working from home?

Chat support roles can pay varying wages, with experienced agents earning around $15 to $25 per hour, which can total approximately $600 to $1,000 weekly for full-time work. To reach $2,000 weekly, you may need to work additional hours, take on multiple clients, or pursue higher-paying positions that require specialized skills or certifications. Building strong communication skills and familiarity with customer service tools can improve earning potential in this field.

How do I become a text chat agent?

To become a chat support agent, you typically need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via text. Many employers require a high school diploma or equivalent and may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Quebec? The most popular types of Chat Support jobs in Quebec are:
What are popular job titles related to Chat Support jobs in Quebec? For Chat Support jobs in Quebec, the most frequently searched job titles are:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Quebec as of June 2026, with employment types broken down into 48% Full Time, 49% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Specialiste-conseil technique / Product Support Specialist

Genetec

Montreal, QC

Full-time

Posted 9 days ago

Job description

Apercu du poste :

Le specialiste du support produit travaillera au sein d'une equipe dynamique afin d'offrir aux clients de Genetec une assistance technique de premier ordre pour les produits de videosurveillance, de controle d'acces ou de reconnaissance des plaques d'immatriculation. Vous mettrez a profit vos competences en depannage technique pour resoudre les problemes lies aux produits signales par telephone, via le portail en ligne ou par chat en ligne. Vous ferez partie d'une equipe collaborative et jouerez un role cle dans l'engagement de Genetec a offrir une experience positive a tous nos clients.

Grace a un processus d'integration complet, vos collegues experimentes et votre chef d'equipe vous guideront et vous accompagneront pour vous permettre de reussir dans vos nouvelles fonctions.

Votre journee en un coup d'oeil :

  • Gerer les appels entrants, les tickets en ligne et les discussions en ligne
  • Comprendre, analyser et resoudre les problemes techniques des clients, quelle que soit leur complexite
  • Creer et utiliser des environnements virtuels pour former, tester et reproduire les environnements des clients, ainsi que pour reproduire les problemes
  • Documenter correctement tous les problemes et toutes les interactions avec les clients dans notre CRM
  • Veiller a ce que tous les incidents signales soient resolus conformement au SLA de Genetec
  • Collaborer avec les membres de l'equipe et les specialistes de la livraison logicielle
  • Transmettre les problemes non resolus a un niveau superieur si necessaire

Ce qui fait de vous un excellent candidat :

  • Diplome technique (DEC), certification en informatique/electronique ou experience professionnelle equivalente
  • Excellentes competences en analyse et en depannage
  • Faire preuve de bon sens et etre capable de prendre des decisions sous pression
  • Capacite a travailler dans des environnements au rythme soutenu avec professionnalisme et assurance
  • Disponibilite a travailler en rotation d'horaires jusqu'a 20 h et les jours feries (selon les besoins)
  • Maitrise du francais et de l'anglais, tant a l'oral qu'a l'ecrit (ce poste necessite des interactions avec nos collaborateurs et clients internationaux)

Votre expertise technique :

  • Principes de mise en reseau et bonne maitrise de la pile de protocoles TCP, IP et UDP
  • Bases de donnees MS SQL (structure et requetes)
  • Serveurs Microsoft Windows et utilitaires Windows Sysinternals
  • Architecture et systemes sous Linux
  • Capacite a depanner le materiel
  • Experience de l'utilisation d'Active Directory
  • Outils d'analyse de paquets (par ex. Wireshark)

Un atout si vous avez:

  • Experience dans le domaine de la videosurveillance IP
  • Connaissances/experience dans le domaine de la basse tension (en particulier le controle d'acces et la detection d'intrusion)
  • Connaissance des systemes lies a la reconnaissance des plaques d'immatriculation
  • Les certifications Comptia A+, Network+, Security+, CCNA et CCNP constituent un atout
  • Certifications professionnelles techniques telles que MCSE, CCNA, SQL Server, VMware ou equivalentes
  • Connaissance du fonctionnement du cloud
  • Connaissance de PowerShell, du langage C# et de la programmation
  • Connaissance du noyau Unix et des commandes
  • Au moins 2 ans d'experience dans le depannage informatique/technique ou le support technique

Voila ce que nous offrons !

  • Regime de remuneration attrayant
  • Programme de remboursement des frais de formation
  • Repas subventionnes a notre incroyable Bistro (Les Cordons Bleus)
  • Equilibre entre vie professionnelle et vie privee grace a un horaire de travail flexible
  • Cafe gratuit a volonte
  • Espace de stationnement gratuit pour tous les employes
  • Centre d'entrainement sur place

Vous n'etes pas certain de cocher toutes les cases, mais vous avez envie de tenter votre chance ? Nous adorons votre enthousiasme !

Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s qualifie(e)s seront contacte(e)s. Les chasseurs de tetes et les agences de recrutement ne sont pas autorises a soumettre des CV par l'intermediaire de ce site web ou directement aux gestionnaires.

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Job overview:

The Product Support Specialist will work as part of a dynamic team providing Genetec's customers with best-in-class technical assistance for the Video, Access Control or License Plate Recognition products. You will utilize technical troubleshooting skills to resolve product-related issues received by phone, online portal, or online chat. You will be part of a collaborative team and play a key role in Genetec's commitment to create a positive experience for all our customers. 

Through a comprehensive onboarding process, your experienced colleagues and team leader will guide and coach you to achieve success in your new role. 

Your day at a glance:

  • Handle incoming calls, online tickets, and chats. 
  • Understand, analyze, and troubleshoot customer technical issues varying in complexity 
  • Build and use virtual environments to train, test, and replicate customer environments and reproduce issues 
  • Properly document all customer issues and interactions in our CRM 
  • Ensure that all reported incidents are resolved in accordance with Genetec's SLA 
  • Collaborate with team members and Software Delivery Specialists 
  • Escalate unresolved issues when needed 

What makes you a great fit:

  • Technical degree (DEC), certification in computer science/electronics, or equivalent professional experience
  • Excellent analytical and troubleshooting skills
  • Ability to use good judgment and make decisions under pressure
  • Ability to work in fast-paced environments with professionalism and confidence
  • Willingness to work rotating shifts until 8:00 PM and on holidays (as needed)
  • Fluency in French and English, both spoken and written (this position requires interaction with our international colleagues and clients)

Your technical expertise:

  • Networking principles and clear understanding of TCP, IP, and UDP protocol stack 
  • MS SQL Databases (structure and queries) 
  • Microsoft Windows Servers and Windows Sysinternals Utilities 
  • Linux based architecture and systems 
  • Ability to troubleshoot hardware 
  • Experience working with Active Directory 
  • Packet sniffing tools (ex. Wireshark) 

An asset if you have:

  • Experience with IP Video surveillance technology 
  • Knowledge/experience in low voltage field (in particular access control/intrusion) 
  • Knowledge on License Plate related systems 
  • Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset 
  • MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications 
  • Knowledge of how the cloud works 
  • Knowledge of PowerShell and C# and programming 
  • Knowledge Unix Kernel and commands 
  • 2+ years experience in IT/technical troubleshooting or technical support environment 

Let's talk perks!

  • Attractive compensation package
  • Training Tuition Reimbursement Program
  • Subsidized meals in our amazing Bistro (Les Cordons Bleus)
  • Work-life balance with a flexible working schedule
  • Free, unlimited coffee
  • Private, free parking for all employees
  • Onsite fitness facility with personal trainer

Still not sure if you check every box, but think it's worth a shot? We love that enthusiasm!

Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers.

Apply