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Chat Support Jobs in Quebec (NOW HIRING)

ISAAC Instruments

As a Technical Support Specialist, your focus is to assist clients in troubleshooting and resolving technical issues they may be experiencing. Your role involves responding to, resolving, and ...

GreenShield

QUALITY ANALYST (HYBRID)

Montreal, QC · Hybrid

As a Quality Analyst, Bilingual , you will play a vital role in supporting the Quality Program by ... chat), claims, client administration, and onboarding activities. * Utilize speech analytics ...

GreenShield

QUALITY ANALYST (HYBRID)

Montreal, QC · Hybrid

As a Quality Analyst, Bilingual , you will play a vital role in supporting the Quality Program by ... chat), claims, client administration, and onboarding activities. * Utilize speech analytics ...

Airbus Atlantique Canada Inc.

Spécialiste du Support Technique (CRC) / Customer Technical Support Specialist (CRC) English follows Description de l'emploi : Vous avez une expérience de l'avion au niveau système et structure ...

Airbus Atlantique Canada Inc.

Spécialiste du Support Technique (CRC) / Customer Technical Support Specialist (CRC) ***English follows*** Description de l'emploi : Vous avez une expérience de l'avion au niveau système et ...

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Chat Support information

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Quebec? The most popular types of Chat Support jobs in Quebec are:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Quebec as of July 2026, with employment types broken down into 61% Full Time, 8% Part Time, 1% Temporary, 29% Contract, and 1% Summer. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Technical Support Specialist - Hybrid

ISAAC Instruments

Hybrid

Full-time

PTO

Re-posted 24 days ago

Job description

Company Description

ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly.

For more information, visit www.isaacinstruments.com.

Job Description

As a Technical Support Specialist, your focus is to assist clients in troubleshooting and resolving technical issues they may be experiencing.

Your role involves responding to, resolving, and following-up on cases to provide an effortless client experience. You address priorities and cases issues in a timely manner with clarity and professionalism in alignment with SLAs & KPIS, ensuring non-recurrence and client satisfaction. Additionally, you strive to demonstrate technical expertise, efficiency and commitment in your work.

Responsibilities

  • Manage customer requests through the incident tracking system, ensuring proper priority levels and resolution
  • Analyze, diagnose, and escalate technical issues as needed, documenting cases for reference and training
  • Communicate issue resolutions clearly to customers, providing basic training on  ISAAC solution and system functionalities
  • Respond to and resolve cases promptly, following up every 2 days until resolved, ensuring high-quality written and phone interactions
  • Ensure customer satisfaction by following up on resolved issues and recommending preventive actions
  • Manage cases according to SLAs and KPIs, using tools and resources effectively for optimal service
  • Maintain detailed case documentation and share knowledge to support a collaborative environment
  • Assist colleagues by sharing knowledge, thereby fostering a collaborative and supportive work environment
  • Actively participate in team and company activities, summits and conferences, to stay engaged with industry trends and contribute to the collective knowledge and growth of the organization
  • Be available to work a few hours in the evening and on weekends, when necessary, with other team members, to assist clients 7 days a week.
Qualifications
  • College diploma in computer science, computerized systems, electronics, transport logistics or a related field
  • 2 to 3 years experience in technical support with external clients
  • Strong communication skills
  • Client oriented approach based on respect and attention to detail
  • Investigative mind and problem-solving skills
  • Good organisational skills & resourcefulness
  • Ability to efficiently manage priorities
  • Ability to work on multiple issues simultaneously, in a dynamic environment with changing priorities
  • Highly proficient in French and English, spoken and written (Reason: frequency of interaction with clients in another language daily)
  • On a rotation basis, must be available to work a few hours on evenings or weekends, to assist clients 7 days a week
  • Occasional work on the weekend.

Assets

  • Knowledge of trucking
  • Experience in the fields of high-tech, transportation, fleet management, electronics and/or vehicle telemetry.

Additional Information

Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

  • varied career opportunities
  • a stimulating work environment focused on innovation
  • enthusiastic and collaborative teams
  • competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation,free battery reloading for electrical vehicules, etc.
  • various social activities and free snacks and coffee every day.