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Chat Support Jobs in Quebec (NOW HIRING)

nexone

CA$23 - CA$26/hr

Provide fast, professional solutions to client inquiries via phone, email, chat * Maintain up-to-date knowledge of our products, services, and promotions * Document requests in our support system and ...

Canon Careers

... support through various platforms. Key Responsibilities * Provide outstanding service to clientele ... Ability to solve Customer issues through both telephone and online chat. * Intermediate skills in ...

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All JobsChat Support JobsChat Support Jobs in Quebec

Chat Support information

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Quebec? The most popular types of Chat Support jobs in Quebec are:
What are popular job titles related to Chat Support jobs in Quebec? For Chat Support jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Quebec look for? The top searched job categories for Chat Support jobs in Quebec are:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Quebec as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 78% In-person, 7% Hybrid, and 15% Remote job distribution.

After-Sales Mechanical Customer Support Specialist / Spcialiste du support mcanique aprs-vente (Bili

21TSI

Montreal, QC • On-site

Full-time

Posted 9 days ago

Job description

Salary: 22$ - 30$ /h

(L'AFFICHAGE EN FRANAIS SUIT)


21 TSI is rewriting the rules and shaping the future of the sports industry.


In just five years, we've launched Maddle, Montreal Weights, Ascend, and Nordik Recovery, fulfilling more than 100,000 orders across Canada. With rapid growth and North American expansion ahead, we're building a strong support team to deliver exceptional customer experiences.


We're looking for a Mechanical Customer Support Specialist someone who enjoys hands-on problem solving, understands physical products, and communicates clearly with customers.


*This is not an IT or computer support role.*


This role focuses entirely on mechanical fitness equipment and recovery systems.


What You'll Do Day-to-Day


  • Diagnose and resolve issues for treadmills, exercise bikes, adjustable dumbbells, chillers, saunas, and recovery systems via email, phone, or video.
  • Guide customers through troubleshooting steps that match their technical comfort level.
  • Identify the correct replacement parts using internal tools and resources.
  • Coordinate with warehouse/logistics for part shipments or product replacements.
  • Track warranty cases and maintain clear documentation.
  • Report recurring issues to Quality Control and suppliers to improve product reliability.
  • Help create troubleshooting guides, manuals, and FAQs.
  • Support product testing and inbound quality control when new shipments arrive.


Who We're Looking For


  • Mechanical or hands-on experience (bike repairs, fitness equipment, HVAC, mechanical assembly, etc.).
  • Customer service experience with strong communication skills.
  • Comfortable with tools (screwdrivers, wrenches, multimeter, etc.).
  • Logical thinker with good problem-solving skills.
  • Organized, responsible, and proactive with follow-ups.
  • English required; French is a strong asset.

Nice-to-Haves


  • Experience with Zendesk or other ticketing systems.
  • Interest in fitness, training, cold exposure, or mechanical systems


What We Offer


  • $22$30/hour depending on experience (40 hours/week).
  • Health and dental insurance after three months.
  • Access to TELUS Health virtual care.
  • Bi-weekly massages at the office.
  • Employee discounts for you, your family, and friends.
  • A dynamic team of 25 people where your impact is real.
  • The opportunity to grow with fast-expanding brands.

Ready to join us?

If you enjoy helping people, solving mechanical issues, and working with fitness equipment, we'd love to hear from you.

Apply today and help build the next chapter of 21 TSI.


-----------------------------------------------------------------------------------------------------------------------


21 TSI rinvente l'industrie du sport et construit le futur du fitness.

En cinq ans, nous avons lanc Maddle, Montreal Weights, Ascend et Nordik Recovery, et livr plus de 100 000 commandes partout au Canada. Avec une croissance rapide et une expansion en Amrique du Nord, nous renforons notre quipe de support pour offrir un service exceptionnel.

Nous recherchons un(e) Spcialiste en Support Client Mcanique : une personne qui aime rsoudre des problmes concrets, comprendre comment fonctionnent les produits physiques, et accompagner les clients avec clart.

*Ce poste n'est pas li au support informatique ou TI.*


Il concerne exclusivement des produits mcaniques et d'quipement de fitness.


Tes Responsabilits au Quotidien


  • Diagnostiquer et rsoudre les problmes sur tapis de course, vlos d'exercice, haltres ajustables, refroidisseurs, saunas et systmes de rcupration (via courriel, tlphone ou vido).
  • Guider les clients tape par tape selon leur niveau de confort technique.
  • Identifier les bonnes pices de remplacement l'aide des outils internes.
  • Coordonner l'envoi des pices ou les remplacements avec l'entrept et la logistique.
  • Assurer le suivi des dossiers de garantie et documenter les cas avec prcision.
  • Communiquer les problmes rcurrents l'quipe Qualit et aux fournisseurs.
  • Contribuer la cration de guides de dpannage, de manuels et de FAQ.
  • Participer au contrle qualit des nouveaux produits lors des rceptions de marchandise.

Profil Recherch


  • Exprience mcanique ou pratique (atelier de vlos, rparation d'quipements, CVC, assemblage mcanique, etc.).
  • Exprience en service client avec d'excellentes aptitudes de communication.
  • l'aise avec les outils (tournevis, cls, multimtre, etc.).
  • Bon sens logique et aptitude rsoudre des problmes mcaniques.
  • Organis(e), responsable et proactif(ve) dans le suivi des dossiers.
  • Anglais requis; le franais est un atout important.

Atouts


  • Exprience avec Zendesk ou un systme de tickets similaire.
  • Intrt pour le fitness, l'entranement, la rcupration ou les systmes mcaniques.

Ce Que Nous Offrons


  • 22 30 $/h selon l'exprience (40 h/semaine).
  • Assurance sant et dentaire aprs trois mois.
  • Massages au bureau toutes les deux semaines.
  • Rabais employs pour toi, ta famille et tes amis.
  • Une quipe dynamique de 25 personnes o ton impact est rel.
  • L'opportunit de grandir avec des marques en pleine expansion.

Prt(e) te joindre nous ?

Si tu aimes aider les gens, rsoudre des enjeux mcaniques et travailler avec de l'quipement d'entranement, on veut te parler.

Postule ds aujourd'hui et viens btir le prochain chapitre de 21 TSI.