Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital ... Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools ...
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Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital ... Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital ... Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital ... Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools ...
Google Chat Support information
See Quebec salary details
$8.89 - $13.22
17% of jobs
$14.13 is the 25th percentile. Wages below this are outliers.
$13.22 - $17.55
39% of jobs
$17.55 - $21.88
18% of jobs
$22.42 is the 75th percentile. Wages above this are outliers.
$21.88 - $26.20
11% of jobs
$26.20 - $30.53
5% of jobs
$30.53 - $34.86
4% of jobs
$34.86 - $39.18
2% of jobs
$39.18 - $43.51
2% of jobs
$43.51 - $47.84
1% of jobs
$47.84 - $52.16
1% of jobs
$52.16 - $56.49
0% of jobs
$8
$22
$56
How much do google chat support jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for google chat support in Quebec is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $24.52 per hour, depending on experience, location, and employer.
How do you become a Google Chat Support agent?
To become a Google Chat Support agent, candidates typically need customer service experience, strong communication skills, and familiarity with Google Workspace tools. Applying through Google's career portal and demonstrating problem-solving abilities are essential steps in the hiring process.
How do I join Google Chat Support?
To join Google Chat Support as a support agent, you typically need to apply through Google's career portal or partner companies, meet the required qualifications such as customer service skills and familiarity with Google Workspace tools, and complete the company's hiring process. Training on Google Chat and related tools is often provided after onboarding.
What are the key skills and qualifications needed to thrive in the Google Chat Support position, and why are they important?
To thrive as a Google Chat Support professional, you need strong customer service skills, problem-solving abilities, and experience with online communication tools, typically supported by a high school diploma or equivalent. Familiarity with Google Workspace, CRM systems, and ticketing platforms is often required, and certifications in customer support can be advantageous. Exceptional written communication, patience, and active listening are standout soft skills in this position. These competencies are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining high service standards in a digital support environment.
What is a Google Chat Support?
A Google Chat Support job involves assisting customers via Google Chat with troubleshooting, technical issues, or general inquiries. Support agents help users resolve problems, provide step-by-step guidance, and ensure a smooth experience with Google products or services. This role requires strong communication skills, problem-solving abilities, and knowledge of Google tools. Agents may assist individuals, businesses, or internal teams depending on the company's needs.
What are the typical daily responsibilities of a Google Chat Support team member?
As a Google Chat Support team member, your daily responsibilities will center around assisting customers via Google Chat by answering inquiries, troubleshooting issues, and providing clear solutions to users in real time. You will also update support tickets, document resolutions, and escalate more complex issues to technical or specialized teams as needed. Collaboration with colleagues and team leads is common to ensure consistent service levels and share best practices. Meeting customer satisfaction goals and maintaining professional, prompt communication are essential throughout your shifts. This role offers a dynamic and collaborative environment where you can develop your technical and interpersonal skills.
What job categories do people searching Google Chat Support jobs in Quebec look for? The top searched job categories for Google Chat Support jobs in Quebec are:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 3 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development