ZipRecruiter

Log In

1

Google Chat Support Jobs in Quebec (NOW HIRING)

Leap Event Technology

IT Analyst

Montreal, QC · On-site +1

... technical support to end users via tickets, email, phone and chat * Troubleshoot and resolve ... prior Google Workspace administration experience is required * 3+ years experience support ...

Cogeco

Analyst, Realtime

Trois-rivieres, QC · On-site

... chat, and email platforms, as well as outbound telemarketing. The analyst will report and explain ... Support the management team with the implementation of new initiatives and projects froma real-time ...

All JobsGoogle Chat Support JobsGoogle Chat Support Jobs in Quebec

Google Chat Support information

See Quebec salary details

$8

$22

$56

How much do google chat support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for google chat support in Quebec is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $24.52 per hour, depending on experience, location, and employer.

What is a Google Chat Support?

A Google Chat Support job involves assisting customers via Google Chat with troubleshooting, technical issues, or general inquiries. Support agents help users resolve problems, provide step-by-step guidance, and ensure a smooth experience with Google products or services. This role requires strong communication skills, problem-solving abilities, and knowledge of Google tools. Agents may assist individuals, businesses, or internal teams depending on the company's needs.

What are the typical daily responsibilities of a Google Chat Support team member?

As a Google Chat Support team member, your daily responsibilities will center around assisting customers via Google Chat by answering inquiries, troubleshooting issues, and providing clear solutions to users in real time. You will also update support tickets, document resolutions, and escalate more complex issues to technical or specialized teams as needed. Collaboration with colleagues and team leads is common to ensure consistent service levels and share best practices. Meeting customer satisfaction goals and maintaining professional, prompt communication are essential throughout your shifts. This role offers a dynamic and collaborative environment where you can develop your technical and interpersonal skills.

What are the key skills and qualifications needed to thrive in the Google Chat Support position, and why are they important?

To thrive as a Google Chat Support professional, you need strong customer service skills, problem-solving abilities, and experience with online communication tools, typically supported by a high school diploma or equivalent. Familiarity with Google Workspace, CRM systems, and ticketing platforms is often required, and certifications in customer support can be advantageous. Exceptional written communication, patience, and active listening are standout soft skills in this position. These competencies are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining high service standards in a digital support environment.

How do I join Google Chat Support?

To join Google Chat Support as a support agent, you typically need to apply through Google's career portal or partner programs, meet the required qualifications, and complete the application process. Relevant skills include customer service experience and familiarity with Google Workspace tools. Training and onboarding are provided after selection.

How do you become a Google Chat Support agent?

To become a Google Chat Support agent, candidates typically need customer service experience, strong communication skills, and familiarity with Google Workspace tools. Applying through Google's career portal and demonstrating problem-solving abilities are essential steps in the hiring process.

What job categories do people searching Google Chat Support jobs in Quebec look for?

The top searched job categories for Google Chat Support jobs in Quebec are:

Google Chat Support jobs near you
Infographic showing various Google Chat Support job openings in Quebec as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 58% In-person, and 42% Remote job distribution, with an average salary of $47,076 per year, or $22.6 per hour.

IT Analyst

Leap Event Technology

Montreal, QC • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That's why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Pittsburgh, Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.


AS AN IT ANALYST YOU WILL:

  • Assist in the day to day service desk operations of Leap's IT team
  • Provide technical support to end users via tickets, email, phone and chat
  • Troubleshoot and resolve problems related to network, hardware, software applications, and operating systems
  • Triage, document and log all support requests on our ticketing system
  • Serve as the central point of contact for issue escalations, collaborate with third party vendors to resolve critical issues
  • Responsible for the maintenance, configuration and system administration of IT infrastructure systems, act as the technical SME for IT systems
  • Provide assistance with the onboarding of new employees (e.g. provisioning accounts, configuring and imaging systems, facilitating shipments)
  • Contribute to the IT knowledge base by documenting procedures and creating user guides
  • Conduct quarterly user audits and IT audits of IT-owned systems, ensuring compliance and security standards are met
  • Responsible for planning, coordinating and and executing IT Projects, ensuring they are completed on time


QUALIFICATIONS:

  • Associate's Degree, Bachelor's preferred
  • 5+ years experience in a Helpdesk/IT Support position, with at least 3+ working in with a large enterprise-level IT organization
  • 3+ experience working in a Google Workspace Environment, prior Google Workspace administration experience is required
  • 3+ years experience support experience in Windows and Mac environments
  • Prior experience supporting and administrating the following enterprise tools is required:
    MDM (Jamf, Kaseya), Sophos AV, Atlassian (Jira Service Desk)
  • Experience managing IT inventory, systems, and vendor relationships
  • Excellent written and oral communication skills
  • Highly organized and detail oriented
  • Exceptional problem-solving and analytical thinking skills
  • Strong time management and task prioritization skills
  • Must be self-motivated and have a desire and curiosity to constantly improve technical skills and keep up to date with technological advances
  • Familiarity with PCI compliance
  • ITIL certification and other related industry certification is a plus


BENEFITS:

We offer

  • Medical, Dental, Vision, and Voluntary benefits
  • Generous PTO
  • Paid parental leave (following 12 months of continuous employment, US only)
  • RRSP/401K Match
  • $200 USD event reimbursement per year
  • Monthly office commute reimbursement (office locations only)
  • Access to learning & development opportunities through our LMS platform and peer-to-peer LeapU program


OFFICE INFORMATION:

Leap Event Technology is a remote-friendly company. However, we do offer the option of working in the office for employees located in Montreal (CAN), Pittsburgh (U.S.), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!

If you don't live near an office but happen to be visiting nearby, you can work from the office for as long as you need.


LEARN MORE:

https://leapevent.tech/



Apply