DEPARTMENT FLEX SCHEDULE BETWEEN DAY, EVENING AND WEEKENDS BEETWEEN 8h & 23h WHAT WILL YOU BE ... Serve as the first contact for customers seeking support on personal devices like inbound chat ...
DEPARTMENT FLEX SCHEDULE BETWEEN DAY, EVENING AND WEEKENDS BEETWEEN 8h & 23h WHAT WILL YOU BE ... Serve as the first contact for customers seeking support on personal devices like inbound chat ...
Evening Chat Support information
See Quebec salary details
$8.65 - $11.06
7% of jobs
$11.06 - $13.46
16% of jobs
$13.65 is the 25th percentile. Wages below this are outliers.
$13.46 - $15.87
23% of jobs
The median wage is $16.25 / hr.
$15.87 - $18.27
23% of jobs
$19.53 is the 75th percentile. Wages above this are outliers.
$18.27 - $20.67
11% of jobs
$20.67 - $23.08
6% of jobs
$23.08 - $25.48
5% of jobs
$25.48 - $27.88
3% of jobs
$27.88 - $30.29
2% of jobs
$30.29 - $32.69
2% of jobs
$32.69 - $35.10
1% of jobs
$8
$18
$35
How much do evening chat support jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for evening chat support in Quebec is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.67 per hour, depending on experience, location, and employer.
What is the difference between Evening Chat Support vs Customer Service Representative?
| Aspect | Evening Chat Support | Customer Service Representative |
|---|---|---|
| Work Hours | Primarily evening shifts, often part-time or flexible | Varied shifts, including day, evening, and weekend hours |
| Work Environment | Online chat platforms, remote or call center settings | In-person, call centers, or remote customer service |
| Required Skills | Excellent written communication, problem-solving, patience | Verbal communication, problem-solving, customer interaction skills |
| Certifications | None typically required, but customer service training helpful | Customer service or communication certifications optional |
While both roles involve assisting customers, Evening Chat Support focuses on online chat interactions during evening hours, emphasizing written communication. Customer Service Representatives may work across multiple channels, including phone and in-person, with varied schedules. The roles share skills like problem-solving and customer interaction but differ mainly in communication medium and work hours.
What are some common challenges faced by evening chat support and how can they be managed?
Evening Chat Support agents often encounter challenges such as handling high volumes of inquiries during peak hours and addressing issues that may require escalation when other departments are offline. To manage these situations, it's important to develop strong multitasking skills, maintain clear and professional communication, and be familiar with internal resources or escalation protocols. Proactively setting expectations with customers regarding follow-up times and collaborating closely with teammates during shift handovers can also help ensure a smooth support experience.
What is an evening chat support?
An evening chat support job involves assisting customers through online chat during evening hours, typically after standard business times. Employees in this role respond to customer inquiries, resolve issues, and provide product or service information via live chat on websites or apps. This role requires strong communication skills, patience, and the ability to multitask in a fast-paced environment. Evening chat support is often remote and may include working weekends or holidays depending on the employer's needs.
What are the key skills and qualifications needed to thrive as an evening chat support?
To thrive as an Evening Chat Support representative, you need excellent written communication skills, strong problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and ticketing software is typically required. Patience, active listening, and the ability to manage stress during high-volume periods are essential soft skills in this role. These competencies ensure prompt, effective, and empathetic service, leading to high customer satisfaction during after-hours support.
What are the most commonly searched types of Chat Support jobs in Quebec? The most popular types of Chat Support jobs in Quebec are:
Full-time
Medical, Dental
Re-posted yesterday
Job description
Our team in MONTREAL is seeking our next FULL-TIME
CREDIT AND CUSTOMER REPRESENTATIVE
Whether you're seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed.
At Fairstone we don't hire experience only, we hire attitude!
If you are willing to learn, we are willing to invest in your future!
WHAT YOU NEED TO SUCCEED
You need to be compassionate, personable, with strong customer skills. If you love to improve customer experience, policies, and procedures, we want to hear from you!
WHY JOIN US?
We care about our employee's well-being and we offer a non-traditional service model where teamwork and entrepreneurial spirit is encouraged!
WHAT WE OFFER?
- Hybrid work model to accommodate your work life balance (3 days a week at the office).
Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely
- Professional development with our eLearning online courses: Paid training, excellent coaching to develop your leadership skills and business skills.
- Employee discounts; Phone plans, gym membership and car and home insurance, and many retail discounts with Perkopolis.
- Education Support up to $3000
- We offer 3 weeks' vacation and an additional 6 days to use at your convenience (wellness days)
- Pension program up to 8%: automatic 3% company contribution, and up to 4% more to match your contribution.
- Comprehensive benefit package; medical and dental benefits, adjustable to your needs (with access to virtual healthcare)
Shift premiums as follow:
- We offer a 10% shift premium (of regular hourly rate) will be paid for all hours worked 50% or more of the total hours worked: Monday to Friday after 5:00pm and hours worked on weekends.
DEPARTMENT FLEX SCHEDULE BETWEEN DAY, EVENING AND WEEKENDS BEETWEEN 8h & 23h
WHAT WILL YOU BE ACCOMPLISHING?
- Respond to service inquiries from consumers and retailers to resolve simple to moderately complex issues.
- Serve as the first contact for customers seeking support on personal devices like inbound chat, email, phone, and tablets supporting Fairstone products.
- Review and evaluate credit applications within our custom lending criteria
- Evaluate customer credit bureaus, and maintain a prompt turnaround on credit decisions
- Explain financing terms, make proper adjustments to accounts as needed
- Listen and enquire customer needs to promote various products through cross-selling/value-add opportunities.
- Escalates non-resolved issues in accordance with escalation procedures
- Maintain a very good understanding of all our Policy and Procedure
- Highly encourage to identify and suggest possible improvements in our process.
Qualifications:
- Good written and oral communication skills in French and English.
- Ability to multi-task and learn quickly in a fast-paced environment while being flexible and adaptable
- Strong analytical and problem-solving skills
- Enjoy demonstrating initiative,
- Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics!
Learn more: https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full timeJob Type:Permanent