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Live Chat Assistant Jobs in Quebec (NOW HIRING)

You can rally a team, brief executives, and chat up prospects on a show floor with equal ease ... Because travel is core to the job, we need you to live within roughly an hour of a major airport ...

The Payroll Assistant - Support Centre is responsible for delivering excellent customer service by ... chat, or incoming calls) * Redirecting requests to the appropriate services or departments when ...

Live Chat Assistant information

What are some common challenges Live Chat Assistants face when managing multiple conversations simultaneously?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What are the key skills and qualifications needed to thrive as a Live Chat Assistant, and why are they important?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What are Live Chat Assistants?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.
What are popular job titles related to Live Chat Assistant jobs in Quebec? For Live Chat Assistant jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Live Chat Assistant jobs in Quebec look for? The top searched job categories for Live Chat Assistant jobs in Quebec are:
What cities in Quebec are hiring for Live Chat Assistant jobs? Cities in Quebec with the most Live Chat Assistant job openings:
Field & Events Marketer

Field & Events Marketer

Wing Assistant

Montreal, QC • On-site

Full-time

PTO

Posted 12 days ago


Job description

Wing is seeking elite talent to join M32 AI (backed by top-tier Silicon Valley VCs), dedicated to building agentic AI for traditional service businesses. Think of it like a startup within a corporate: fast moving and agile, with the stability of a corporate, and zero bureaucracy.
 
If you're driven by challenge and eager to make a significant impact in a high-caliber role, this is the opportunity you've been waiting for.

We're hiring a Field & Events Marketer to own our presence at industry events, tradeshows, and conferences across North America. You'll source the right shows, run them end to end, and be the person on the ground making sure every event drives real pipeline.

This is a hands-on role for someone 1-4 years into their career who loves logistics, thrives in fast-paced environments, and gets a kick out of pulling off a great event. You'll partner closely with sales, marketing, and product to turn booth space and badge scans into meetings, opportunities, and closed revenue.

Why This Role

You'll own a high-visibility function from day one. Every event is a chance to shape how customers, prospects, and the industry see us. If you want to grow fast, take real ownership, and build a portfolio of events you're genuinely proud of, this is the seat for you.

What You'll Do
  • Source and prioritize events. Research, evaluate, and recommend tradeshows, conferences, and industry events that align with our ICP and revenue goals. Own a rolling 12-month event calendar.
  • Negotiate and contract. Manage relationships with event organizers, vendors, and venues. Negotiate sponsorships, booth space, speaking slots, and add-ons to stretch every dollar.
  • Plan and execute end to end. Own every detail, including booth design and shipping, swag, collateral, lead capture, badge scanners, AV, catering, hotel blocks, and travel logistics for the team.
  • Be the on-site point of contact. Attend every event in person. Set up and tear down booths, troubleshoot in real time, and make sure our presence looks sharp from start to finish.
  • Prep the team. Brief attending team members on objectives, talking points, target accounts, and logistics. Make sure everyone knows where to be, when, and what to do.
  • Drive pipeline with sales. Partner with sales to book pre-show meetings, run dinners and customer events on-site, and ensure every lead is captured, qualified, and followed up on quickly.
  • Run pre- and post-event campaigns. Work with marketing on email outreach, landing pages, paid promotion, and social to drive booth traffic and meeting bookings before the show.
  • Own the budget. Manage event spend across the full calendar. Track costs, forecast accurately, flag risks early, and make smart trade-off decisions when priorities shift.
  • Define KPIs and report on results. Set clear KPIs for each event (leads, meetings, pipeline, ROI) and build clean post-event reports that show what worked, what didn't, and how to improve next time.
What We're Looking For
  • 1 to 4 years of experience in event marketing, field marketing, or event coordination, ideally B2B or tech.
  • A track record of organizing events end to end, even at smaller scale. You can point to shows you ran and what came out of them.
  • Experience managing an events budget. You know how to forecast, track spend, and make trade-offs to maximize ROI.
  • Comfortable defining KPIs and building reports that connect event activity to pipeline and revenue.
  • Genuinely into AI and using it to work smarter. You can show us specific projects, tools, or workflows where you've used AI to automate or improve your work as an events marketer (research, vendor outreach, post-event reporting, content drafting, lead enrichment, etc.). This is a must, not a nice to have.
  • Familiarity with HubSpot is sufficient on the CRM side; we'll take care of the rest.
  • Strong project management instincts. You stay on top of timelines, budgets, vendors, and dozens of moving pieces without dropping the ball.
  • Comfortable negotiating with vendors and event organizers to get the best terms.
  • Excellent communicator, written and in person. You can rally a team, brief executives, and chat up prospects on a show floor with equal ease.
  • Calm under pressure. Things go wrong at events; you problem-solve on your feet.
  • Willing and able to travel 30 to 50% during peak event seasons across North America, with potential European travel as we expand.
 
Nice To Have
  • Experience with event tools like Cvent, Splash, Bizzabo, or Goldcast.
  • Experience working with international events or vendors.
  • Background in B2B SaaS or a similar fast-paced tech environment.
Location and Work Authorization

This is a fully remote role open to candidates based in the US or Canada. Because travel is core to the job, we need you to live within roughly an hour of a major airport hub with frequent direct flights. This keeps travel costs reasonable and gets you to events without painful layovers.

Qualifying US hubs include (but aren't limited to):

  • Atlanta (ATL), Boston (BOS), Charlotte (CLT), Chicago (ORD/MDW), Dallas (DFW), Denver (DEN), Detroit (DTW), Houston (IAH), Los Angeles (LAX), Miami (MIA), Minneapolis (MSP), New York (JFK/EWR/LGA), Philadelphia (PHL), Phoenix (PHX), San Francisco (SFO), Seattle (SEA), Washington DC (IAD/DCA).

Qualifying Canadian hubs:

  • Toronto (YYZ), Vancouver (YVR), Calgary (YYC), Montreal (YUL).

If you're near another major hub with strong direct connectivity to the cities where industry events typically happen (Las Vegas, Orlando, San Francisco, NYC, Chicago, Austin), we'd love to hear from you.

Work authorization: You must have the right to work in the country where you live. We are not able to offer visa sponsorship for this role.

$80,000 - $108,000 a year
- Competitive salary
- Performancebased bonuses
- Software for Upskilling & Productivity
- Paid Time Off
- High autonomy, low bureaucracy
- Fast-track to leadership for high performers
- Direct access to founding team
- High visibility, autonomy and ownership
Note: due to the seniority of this role, you are exempt from completing any initial assessments sent to you via email. If you do receive them, simply ignore them.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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