The Training & Quality Assurance Specialist is accountable for driving agent performance through ... Conduct consistent, high-quality audits of customer interactions across voice, email, and chat ...
The Training & Quality Assurance Specialist is accountable for driving agent performance through ... Conduct consistent, high-quality audits of customer interactions across voice, email, and chat ...
Live Chat Agent information
See Quebec salary details
$8.89 - $10.10
6% of jobs
$10.10 - $11.30
14% of jobs
$11.48 is the 25th percentile. Wages below this are outliers.
$11.30 - $12.50
33% of jobs
$12.50 - $13.70
5% of jobs
$13.70 - $14.90
2% of jobs
$14.90 - $16.11
11% of jobs
$16.84 is the 75th percentile. Wages above this are outliers.
$16.11 - $17.31
7% of jobs
$17.31 - $18.51
18% of jobs
$18.51 - $19.71
4% of jobs
$19.71 - $20.91
0% of jobs
$20.91 - $22.12
0% of jobs
$8
$14
$22
How much do live chat agent jobs pay per hour?
As of Jul 27, 2026, the average hourly pay for live chat agent in Quebec is $14.50, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $17.55 per hour, depending on experience, location, and employer.
What are Live Chat Agents?
Live Chat Agents are customer service professionals who interact with customers in real-time through online chat platforms. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat Agents help businesses offer fast and convenient support, improving customer satisfaction and efficiency. They often work for e-commerce sites, tech companies, and service providers, handling multiple conversations simultaneously.
What are the key skills and qualifications needed to thrive as a Live Chat Agent, and why are they important?
To thrive as a Live Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma. Familiarity with live chat software, CRM systems, and ticketing tools is typically required. Strong problem-solving, patience, and multitasking skills help agents deliver positive customer experiences and resolve issues efficiently. These competencies are essential for providing timely, effective, and high-quality support in a digital customer service environment.
How do Live Chat Agents typically handle high volumes of simultaneous customer inquiries?
Live Chat Agents often manage multiple chat conversations at once, which requires strong multitasking skills and the ability to prioritize urgent issues without sacrificing response quality. Many companies provide specialized chat platforms that help agents organize conversations, use canned responses, and quickly access knowledge bases. Agents are also trained to escalate complex issues to supervisors or other departments as needed, ensuring efficient and accurate resolutions. Regular team check-ins and support from team leads help agents adapt to busy periods and maintain customer satisfaction.
What are popular job titles related to Live Chat Agent jobs in Quebec? For Live Chat Agent jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Live Chat Agent jobs in Quebec look for? The top searched job categories for Live Chat Agent jobs in Quebec are:
Full-time
Medical, Dental
Posted 3 days ago
Job description
Some of what you will do:
The Training & Quality Assurance Specialist is accountable for driving agent performance through structured training, rigorous quality assurance practices, and continuous coaching. This role ensures all customer interactions meet defined quality standards, deliver accurate information, and provide complete, solution-oriented service.
The incumbent is expected to proactively identify performance gaps, influence behavior change, and contribute directly to the improvement of customer experience and operational effectiveness.
Specifically, You Will:
Quality Assurance:
Conduct consistent, high-quality audits of customer interactions across voice, email, and chat channels in both English and French, ensuring adherence to established quality standards and processes.
Identify performance gaps and deliver clear, actionable coaching to agents, team leads, and managers to improve quality outcomes.
Lead and facilitate calibration sessions across onshore and offshore teams, ensuring scoring alignment and driving consistency in evaluation standards.
Analyze internal and external quality data to identify trends, root causes, and recurring gaps, and translate findings into actionable recommendations.
Training:
Facilitate onboarding programs and refresher training, ensuring all content is delivered effectively and aligned to business standards.
Provide ongoing coaching and support to new hires, ensuring successful transition from training to production and readiness to meet performance expectations.
Design, develop, and continuously improve training materials, including facilitator guides, presentations, and learning modules.
Some of what you need:
Secondary school diploma required.
Post-secondary education in adult learning, training, or a related field (preferred).
Excellent written and verbal communication skills in both English and French (Preferred).
Strong understanding of quality assurance practices and customer service standards within a contact centre environment.
Familiarity with contact centre systems (e.g., Salesforce, QA tools, order systems, Alpha, Eway) is an asset.
Knowledge of adult learning principles is an asset.
Minimum 2-3 years of contact centre experience (required).
Previous experience in training, coaching, or quality assurance (preferred).
Physical demands/working conditions:
This is a remote role.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
#MakeAnImpact
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We're looking for curious, approachable, and passionate individuals who love finding solutions. If that's you, let's work, learn, and grow together.
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.