Experience and knowledge of call centre environments * Eagerness to develop your skills * Show ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Experience and knowledge of call centre environments * Eagerness to develop your skills * Show ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Experience and knowledge of call centre environments * Eagerness to develop your skills * Show ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Experience and knowledge of call centre environments * Eagerness to develop your skills * Show ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
... call centre environment and get to know your colleagues. Trainers, colleagues, and your manager ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
... call centre environment and get to know your colleagues. Trainers, colleagues, and your manager ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
... call center and get to know your teammates. You will have the opportunity to evolve in a human ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
... call center and get to know your teammates. You will have the opportunity to evolve in a human ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Analyst fraud prevention
Montreal, QC · Hybrid
Knowledge or experience in a call center setting Your benefits In addition to competitive ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Analyst fraud prevention
Montreal, QC · Hybrid
Knowledge or experience in a call center setting Your benefits In addition to competitive ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Analyst fraud prevention
Montreal, QC · Hybrid
Knowledge or experience in a call center setting Your benefits In addition to competitive ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Analyst fraud prevention
Montreal, QC · Hybrid
Knowledge or experience in a call center setting Your benefits In addition to competitive ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
The individual taking on this role will be part of the Morgan Stanley Virtual Advisor (MSVA) team ... Call center experience within the financial services industry as well as a deep understanding of ...
The individual taking on this role will be part of the Morgan Stanley Virtual Advisor (MSVA) team ... Call center experience within the financial services industry as well as a deep understanding of ...
Banking Advisor Advisory Center
Montreal, QC · On-site +1
... call center. You support an established, more specialized client base that belongs to various ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Banking Advisor Advisory Center
Montreal, QC · On-site +1
... call center. You support an established, more specialized client base that belongs to various ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Banking Advisor Advisory Center
Montreal, QC · On-site +1
... call center. You support an established, more specialized client base that belongs to various ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Banking Advisor Advisory Center
Montreal, QC · On-site +1
... call center. You support an established, more specialized client base that belongs to various ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Banking Advisor Advisory Center
Montreal, QC · On-site +1
... call center. You support an established, more specialized client base that belongs to various ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Banking Advisor Advisory Center
Montreal, QC · On-site +1
... call center. You support an established, more specialized client base that belongs to various ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Operations Business Analyst
Montreal, QC · On-site
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions * Low or no-cost fitness membership ... Call Centre Operations & Operations Support Requisition ID: 337086 To support career growth ...
Operations Business Analyst
Montreal, QC · On-site
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions * Low or no-cost fitness membership ... Call Centre Operations & Operations Support Requisition ID: 337086 To support career growth ...
Customer Service Agent
Montreal, QC · On-site +1
You'll be able to experience the call centre environment and get to know your colleagues. Your on ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Customer Service Agent
Montreal, QC · On-site +1
You'll be able to experience the call centre environment and get to know your colleagues. Your on ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
You'll be able to experience the call centre environment and get to know your colleagues. Your on ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
You'll be able to experience the call centre environment and get to know your colleagues. Your on ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
You'll be able to experience the call centre environment and get to know your colleagues. Your on ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
You'll be able to experience the call centre environment and get to know your colleagues. Your on ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
You'll be able to experience the call centre environment and get to know your colleagues. Your on ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
You'll be able to experience the call centre environment and get to know your colleagues. Your on ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Fairstone has multiple customer service positions available in various call center departments. As ... Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue
Fairstone has multiple customer service positions available in various call center departments. As ... Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue
Fairstone has multiple customer service positions available in various call center departments. As ... Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue
Fairstone has multiple customer service positions available in various call center departments. As ... Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue
... Call Center is closed. Electrical/Electronic Diagnostics & Structured Problem Solving * Advanced ... Plus, dental coverage and virtual healthcare are included in this package! * RRSP with employer ...
... Call Center is closed. Electrical/Electronic Diagnostics & Structured Problem Solving * Advanced ... Plus, dental coverage and virtual healthcare are included in this package! * RRSP with employer ...
... Call Center is closed. Electrical/Electronic Diagnostics & Structured Problem Solving * Advanced ... Plus, dental coverage and virtual healthcare are included in this package! * RRSP with employer ...
... Call Center is closed. Electrical/Electronic Diagnostics & Structured Problem Solving * Advanced ... Plus, dental coverage and virtual healthcare are included in this package! * RRSP with employer ...
Bilingual Customer Service Representative
Montreal, QC · On-site +1
CA$23.32/hr
A comprehensive virtual training program that prepares you for work and call taking ... While previous call center experience is not a requirement, those who do very well in this position ...
Bilingual Customer Service Representative
Montreal, QC · On-site +1
CA$23.32/hr
A comprehensive virtual training program that prepares you for work and call taking ... While previous call center experience is not a requirement, those who do very well in this position ...
Virtual Call Center information
See Quebec salary details
$7.45 - $10.82
15% of jobs
$12.06 is the 25th percentile. Wages below this are outliers.
$10.82 - $14.18
28% of jobs
The median wage is $15.21 / hr.
$14.18 - $17.55
24% of jobs
$19.47 is the 75th percentile. Wages above this are outliers.
$17.55 - $20.91
15% of jobs
$20.91 - $24.28
3% of jobs
$24.28 - $27.64
3% of jobs
$27.64 - $31.01
2% of jobs
$31.01 - $34.38
2% of jobs
$34.38 - $37.74
2% of jobs
$37.74 - $41.11
3% of jobs
$41.11 - $44.47
3% of jobs
$7
$19
$44
How much do virtual call center jobs pay per hour?
As of Jun 11, 2026, the average hourly pay for virtual call center in Quebec is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $20.19 per hour, depending on experience, location, and employer.
What is a virtual call center?
A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.
What is the difference between Virtual Call Center vs Customer Service Representative?
| Aspect | Virtual Call Center | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes training certifications | High school diploma or equivalent; customer service training often provided |
| Work Environment | Remote, home-based or virtual office setting | Typically office-based or remote, depending on employer |
| Industry Usage | Common in call centers, customer support, sales | Customer support, sales, technical support roles |
| Job Functions | Handling inbound/outbound calls, support, sales | Assisting customers, resolving issues, providing product info |
The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.
What Are Virtual Call Center Jobs?
Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.
What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?
To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.
What are some common challenges faced by employees in a virtual call center, and how can they be managed?
One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Quebec? The most popular types of Call Center jobs in Quebec are:
What job categories do people searching Virtual Call Center jobs in Quebec look for? The top searched job categories for Virtual Call Center jobs in Quebec are:
What cities in Quebec are hiring for Virtual Call Center jobs? Cities in Quebec with the most Virtual Call Center job openings:
Full-time
Medical, Retirement
Posted 19 days ago
Job description
As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.
Your role
- Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions
- Analyze and understand business client needs in order to provide advice on the best solution and/or digital products
- Offer a distinctive client experience
- Follow compliance and fraud prevention rules in effect.
Our Client Contact centre is open Monday to Friday from 7:00 a.m. to 8:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.
Your team
You’ll work with your manger and a dynamic team of 90 employees in the Commercial sector of our Customer Experience Centre
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
Learning and development
Your onboarding will involve on-the-job training that will help you understand and experience the call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential.
Prerequisites
- High school diploma
- Customer service experience
- Ability to identify business opportunities
Skills
- Experience and knowledge of call centre environments
- Eagerness to develop your skills
- Show attention to detail and honour your commitments
- Team spirit and the ability to adapt to frequent changes
#CCSM
#sacE
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!