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Virtual Call Center Jobs in Quebec (NOW HIRING)

National Bank

Analyst, fraud prevention

Montreal, QC · On-site

Knowledge or experience in a call center setting Your benefits In addition to competitive ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

National Bank

Analyst Fraud prevention

Montreal, QC · On-site

Knowledge or experience in a call center setting Your benefits In addition to competitive ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

National Bank

Investment Advisor

Montreal, QC · On-site

Youtube Video As an Investment Advisor at the National Bank call centre, you'll live up to your ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

National Bank

Manager Insurance team

Montreal, QC · On-site

... Previous call centre experience is considered an asset Your benefits In addition to competitive ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

Fairstone

Branch Support Representative

Montreal, QC · Hybrid

Minimum of 1 year of experience in a call center or customer support environment * Foundational IT ... Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.

MCKESSON

... call centre, or customer service role. * Fluency in English and French (verbal and written ... Experience working in a remote or virtual call‑based environment. * Proficiency with Microsoft ...

TELUS

Monitoring Specialist I

Longueuil, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Boucherville, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Montreal, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Rosemere, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Quebec, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Quebec

Virtual Call Center information

See Quebec salary details

$7

$19

$44

How much do virtual call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for virtual call center in Quebec is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $20.19 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Quebec? The most popular types of Call Center jobs in Quebec are:
What job categories do people searching Virtual Call Center jobs in Quebec look for? The top searched job categories for Virtual Call Center jobs in Quebec are:
What cities in Quebec are hiring for Virtual Call Center jobs? Cities in Quebec with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Quebec as of July 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $40,933 per year, or $19.7 per hour.

Analyst, fraud prevention

National Bank

Montreal, QC • On-site

Full-time

Medical, Retirement

Posted 21 days ago

Job description

A career as a fraud prevention officer at National Bank, means you'll be using your analytical skills and decision-making skills to manage fraud risks on a day-to-day basis. 

In this role, you'll work jointly with different teams to ensure continuous improvement in performance.

Your job:

  • Answering calls and contacting our customers
  • Analyze payment card alerts
  • Make appropriate decisions to reduce fraud losses.
  • Provide insights to help our teams continuously improve our performance
  • Perform secondary analysis on fraud investigations.

Your team : 

The centre is open 24 hours a day, 7 days a week. You will work in a full-time position of 37.5 hours per week. You must be available to work the night shift from 10:00 p.m. to 7 a.m. from Monday to Sunday. 

Join our team, where we value people who are curious, willing to get involved and above all passionate to help our team progress in achieving our mission, which is to reduce the impact of fraud and make a positive impact on people's lives. Your start consists of on-the-job training that will allow you to experience the environment of a call center and get to know your teammates. You will have the opportunity to evolve in a human organization that cares about the well-being of its employees and that values professional development.

Prerequisites :

  • High school diploma holder
  • Experience in a fraud prevention and detection position, ideally related to payment cards 
  • Knowledge of current trends in bank and consumer fraud
  • Experience in customer service 
  • Knowledge or experience in a call center setting
 
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply