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Virtual Call Center Jobs in Quebec (NOW HIRING)

AFG Inc

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

Fairstone

Branch Support Representative

Montreal, QC · Hybrid

Minimum of 1 year of experience in a call center or customer support environment * Foundational IT ... Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.

TELUS

Monitoring Specialist I

Brossard, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Rosemere, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Repentigny, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Quebec, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Longueuil, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Boucherville, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Saint-bruno, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Laval, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Boisbriand, QC · Hybrid

CA$22/hr

You can also take advantage of our virtual courses and e-learning, including platforms like ... Experience in a call center environment Advanced knowledge of English is required because you will ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Quebec

Virtual Call Center information

See Quebec salary details

$7

$19

$44

How much do virtual call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual call center in Quebec is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $20.19 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Quebec?

The most popular types of Call Center jobs in Quebec are:

What job categories do people searching Virtual Call Center jobs in Quebec look for?

The top searched job categories for Virtual Call Center jobs in Quebec are:

What cities in Quebec are hiring for Virtual Call Center jobs?

Cities in Quebec with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Quebec as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 64% In-person, and 36% Remote job distribution, with an average salary of $40,933 per year, or $19.7 per hour.

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

AFG Inc

CA$850/wk

Full-time, Temporary

Posted 17 days ago

Job description

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.

Role Overview:

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online.

This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part time basis, depending on their availability and profile fit.

Requirements:
  • Access to a smartphone, tablet, or computer with a functional camera
  • Reliable internet connection
  • Ability to read instructions carefully and provide honest, detailed feedback
  • An active email address to receive study invitations and participation details
Benefits:
  • Take part only in studies that match your interests and schedule
  • Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities
  • No experience needed, including no previous call centre agent background. Just a willingness to share your opinions
  • Some studies may include early access to new products or services before launch
  • Many studies offer compensation, which varies by study type and duration
Compensation:
  • Up to $850 per week (amount varies based on the selected focus group or research assignment)

If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time remote roles, we invite you to submit your interest online today.

Important Notice – No Fees Required: Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.

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