ZipRecruiter

Log In

1

Call Center Director Jobs in Quebec (NOW HIRING)

Insight Global

Call Center Representative

Laval, QC · On-site

CA$18.25 - CA$22/hr

The Call Centre Representative plays such a meaningful role in the operation of the branch and service center. The Call Centre will be providing outstanding customer experience through various ...

JP Recruitment

Service Manager - 1861598

Quebec, QC · On-site

$90K - $130K/yr

You will be leading a team of service technicians and service call centre employees in a fast paced ... Bachelor's degree strongly preferred (however, direct related experience may be accepted) * Prior ...

Tim Hortons

Superviseur(e)

Sainte-julienne, QC · On-site

Description complète du poste Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille. Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à ...

Tim Hortons

Superviseur(e)

Rawdon, QC · On-site

Description complète du poste Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille. Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à ...

Tim Hortons

Superviseur(e)

Sainte-julienne, QC · On-site

Description complète du poste Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille. Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à ...

Tim Hortons

Superviseur(e)

Rawdon, QC · On-site

Description complète du poste Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille. Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à ...

CRH

Préposé(e) de cour

Laval, QC · On-site

ID du poste : 518560 Titre du poste : Préposé(e) de cour Type d'emploi : Permanent, Temps plein Lieu : Laval, Prêt pour votre prochain défi ? Joignez-vous à CRH Canada ! Nous sommes solides ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Quebec

Call Center Director information

See Quebec salary details

$17.5K

$97.8K

$155K

How much do call center director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center director in Quebec is $97,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Quebec?

The most popular types of Call Center jobs in Quebec are:

What are popular job titles related to Call Center Director jobs in Quebec?

For Call Center Director jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Quebec look for?

The top searched job categories for Call Center Director jobs in Quebec are:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Quebec as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $97,775 per year, or $47 per hour.

Call Center Representative

Insight Global

Laval, QC • On-site

CA$18.25 - CA$22/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Pay Range: $18.25/hr - $22/hr


This is an existing role and a 3 month contract.


Required Skills & Experience


- Minimum 1 year experience in a customer facing role

- Ability to communicate comfortably with customers over the phone and email

- Digital literacy with excel or share point

- Time management skills

- Bi-lingual, English and French fluent


Job Description


Insight Global is looking for an excellent Call Centre Representative for the world's largest industrial auctioneering company and trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Call Centre Representative plays such a meaningful role in the operation of the branch and service center.


The Call Centre will be providing outstanding customer experience through various communication channels to help the organization focus on business and branch growth.


Responsibilities include:


- Provide a variety of customer support services through the mail and telephone

- Process orders and assignments and enter data into the internal computer systems

- Reference pricing and delivery information

- Respond to customer questions, inquiries, and requests

- Set up new and maintain existing records


Artificial intelligence tools are used to assist in screening and assessing applicants for this position.


Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Apply