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Call Center Director Jobs in Quebec (NOW HIRING)

National Bank

Brokerage Investment Agent

Laval, QC · On-site

  • Medical

  • Retirement

A career as a direct brokerage investment agent in a call center means helping clients use our specialized stock trading tools online or by telephone. Thanks to your warm approach and your interest ...

National Bank

Brokerage Investment Agent

Montreal, QC · On-site

  • Medical

  • Retirement

A career as a direct brokerage investment agent in a call center means helping clients use our specialized stock trading tools online or by telephone. Thanks to your warm approach and your interest ...

National Bank

Brokerage Investment Agent

Montreal, QC · On-site

  • Medical

  • Retirement

A career as a direct brokerage investment agent in a call center means helping clients use our specialized stock trading tools online or by telephone. Thanks to your warm approach and your interest ...

National Bank

Investment Advisor

Longueuil, QC · On-site

  • Medical

  • Retirement

Youtube Video As an Investment Advisor at the National Bank call centre, you'll live up to your ... Direct clients to your colleagues for their specialized needs. * Ensure adherence to compliance and ...

National Bank

Investment Advisor

Montreal, QC · On-site

  • Medical

  • Retirement

Youtube Video As an Investment Advisor at the National Bank call centre, you'll live up to your ... Direct clients to your colleagues for their specialized needs. * Ensure adherence to compliance and ...

National Bank

Investment Advisor

Montreal, QC · On-site

  • Medical

  • Retirement

Youtube Video As an Investment Advisor at the National Bank call centre, you'll live up to your ... Direct clients to your colleagues for their specialized needs. * Ensure adherence to compliance and ...

National Bank

Investment Advisor

Laval, QC · On-site

  • Medical

  • Retirement

Youtube Video As an Investment Advisor at the National Bank call centre, you'll live up to your ... Direct clients to your colleagues for their specialized needs. * Ensure adherence to compliance and ...

Canon Careers

... centre d'appels de l'administration des services une fois complts. - Gnrer des rapports partir de S21DS pour dterminer les facturations hebdomadaires/mensuelles afin d'identifier tous les clients ...

Aviso Wealth

Bilingual Investment Representative

Montreal, QC · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

We are a unique Call Centre that highly respects our team, and our goal is nothing short of being ... Respond to inquiries via telephone, email, or chat on Qtrade Direct Investing (QDI) products and ...

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Showing results 21-40

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Quebec

Call Center Director information

See Quebec salary details

$17.5K

$97.8K

$155K

How much do call center director jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center director in Quebec is $97,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $120,000.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Quebec?

The most popular types of Call Center jobs in Quebec are:

What job categories do people searching Call Center Director jobs in Quebec look for?

The top searched job categories for Call Center Director jobs in Quebec are:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Quebec as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $97,775 per year, or $47 per hour.

Brokerage Investment Agent

National Bank

Laval, QC • On-site

Full-time

Medical, Retirement

Posted 10 days ago

Job description

A career as a direct brokerage investment agent in a call center means helping clients use our specialized stock trading tools online or by telephone. Thanks to your warm approach and your interest in the stock markets, you provide a human experience to our clients by supporting them in their transactions.
Your job
  • Answer customer calls and answer their questions on the stock market.
  • Offer customized electronic solutions to their requests.
  • Accompany the client on our trading platform and explain our specialized stock market trading tools.
  • Transmit instructions for deposits, withdrawals, transfers and currency conversions and ensure rigorous follow-up.
  • Listen to people's needs and solve sometimes complex situations.
  • Establish contacts with customers to create lasting business relationships.
  • Refer the client to one of your colleagues for specialized needs.
  • Ensure compliance and risk management rules.

The center is open Monday to Friday from 8:00 a.m. to 6:00 p.m. Several working hours are possible. Possibility of working from home after your training and integration.
National Bank Direct Brokerage offers customers and investors seeking autonomy and control an economical and efficient way to transact investment products on multiple platforms. We help them by providing them with information and tools relevant to their decision-making and the achievement of their financial objectives.
Your team:
The position reports to the direct brokerage director and you collaborate daily with a team made up of around 60 investment specialists.
Your training and development
Your start consists of 6 weeks of on-the-job training. This allows you to better understand the evolving challenges of the brokerage industry, experience the environment of a call center and get to know your colleagues. Career opportunities are numerous and we value the development of our skills.
Required skills
  • Hold a college diploma (DEC) or equivalent
  • Experience in customer service
  • Experience in business development

  • Obtain the Canadian Security Course (CSC)
  • Obtain the Conduct and Practices Handbook Course (CPH)
OR
  • Pass the Canadian Regulatory Exam on Investments (ERCI) from the OCRI within 6 months of hiring.

#sacC Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!

Apply