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Call Center Director Jobs in Quebec (NOW HIRING)

Tim Hortons

Superviseur(e)

Saint-eustache, QC · On-site

Description complète du poste Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille. Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à ...

Sonepar

Superviseur aux operations de soir

Laval, QC · On-site

Permanent temps plein A notre propos Lumen est un distributeur de materiel electrique avec un centre de Distribution automatise ultra moderne et est une entreprise dynamique qui prend le soin ...

e-Careers Limited

You will work towards the key objectives, KPI's and targets as agreed with the Managing Director ... This is a busy lively call centre environment and will suit a positive, driven, ambitious and ...

Manulife

Manager, Retirement Contact Centre

Montreal, QC · Hybrid

CA$65K - CA$109K/yr

The Retirement Contact Center is seeking a dynamic Manager to lead a team of Customer Service ... Coordinate team reporting and trends, providing insights and required actions to the Director.

Simon Property Group

Operations Director

Mirabel, QC · On-site

CA$100K - CA$120K/yr

The Operations Director will oversee all operational functions, projects, construction, and contracted services at the Centre among other things. Therefore, the Operations Director oversees the ...

Fed Manutech

I am currently recruiting for an Operations Director to join a growing manufacturing company located in Sainte-Julie. Mission Reporting directly to senior management and as a key member of the ...

Fed Manutech

Operations Director

Sainte-julie, QC · On-site

I am currently recruiting for an Operations Director to join a growing manufacturing company located in Sainte-Julie. Mission Reporting directly to senior management and as a key member of the ...

Fed Manutech

I am currently recruiting for an Operations Director to join a growing manufacturing company located in Sainte-Julie. Mission Reporting directly to senior management and as a key member of the ...

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Showing results 21-40

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Quebec

Call Center Director information

See Quebec salary details

$17.5K

$97.8K

$155K

How much do call center director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center director in Quebec is $97,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Quebec?

The most popular types of Call Center jobs in Quebec are:

What are popular job titles related to Call Center Director jobs in Quebec?

For Call Center Director jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Quebec look for?

The top searched job categories for Call Center Director jobs in Quebec are:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Quebec as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $97,775 per year, or $47 per hour.

Superviseur(e)

Tim Hortons

Saint-eustache, QC • On-site

Part-time

Re-posted 9 days ago

Job description

JOB DESCRIPTION
Description complète du poste

Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille.

Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à 17h30 / 11h00 à 19h30 / 14h00 à 23h30 )

  • Planifier, organiser, diriger et contrôler les opérations des différents points de vente du restaurant en vue d'atteindre les objectifs globaux de l’entreprise;
  • Assurer un leadership adéquat en développant les compétences et la motivation des employés;
  • S’assurer de l’intégrité de l’environnement de travail, des équipements et des systèmes utilisés;
  • S’assurer du respect des normes Tim Hortons et de la qualité des produits;
  • Veiller à l’excellence du service à la clientèle dans les opérations;
  • S’assurer de l’application des règles de santé et sécurité pour les employés et pour la clientèle;
  • Contrôler l’inventaire et effectuer les commandes hebdomadaires;
  • Contrôler les coûts de la main d'œuvre et de nourriture;
  • Effectuer toutes autres tâches connexes.

Ce qu'on demande de vous:

  • Capables de contribuer à notre merveilleuse culture de travail avec un esprit positif!.
  • Expérience dans un rôle de gestion;
  • Excellentes habiletés de service à la clientèle;
  • Excellente gestion des priorités (planification et organisation du travail);

Bénéficie de joindre notre équipe :

  • Poste temps partiel; sécurité et stabilité d'emploi.

REQUIREMENTS

    ABOUT THE COMPANY

    Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.


    En présentant ma candidature, je reconnais que la plupart des restaurants Tim Hortons® sont détenus et exploités de façon indépendante par des franchisés. À cet égard, je comprends que je peux postuler pour un restaurant Tim Hortons ® appartenant à un franchisé et, si c’est le cas, les décisions d’embauche seront prises par le franchisé. Des accommodements peuvent être offerts sur demande.