Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
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Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Supervisor, Call Center
Montreal, QC · On-site
The Supervisor, Call center will ensure tasks performed and recruitment activities are executed in ... Management of the recruitment team, including but not limited to, PTO management, timesheet ...
Supervisor, Call Center
Montreal, QC · On-site
The Supervisor, Call center will ensure tasks performed and recruitment activities are executed in ... Management of the recruitment team, including but not limited to, PTO management, timesheet ...
Call Centre Representative Job Summary Under the supervision of the Supervisor, Call Center and ... Proceed with the various steps for managing glass claims using Uniban Portal and other systems;
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Call Centre Representative Job Summary Under the supervision of the Supervisor, Call Center and ... Proceed with the various steps for managing glass claims using Uniban Portal and other systems;
Alert management of issues or concerns that require escalation for complete resolution or which may ... Call center, Retail, and/or E-commerce experience is a plus * Technical aptitude is a plus, but not ...
Alert management of issues or concerns that require escalation for complete resolution or which may ... Call center, Retail, and/or E-commerce experience is a plus * Technical aptitude is a plus, but not ...
Alert management of issues or concerns that require escalation for complete resolution or which may ... Call center, Retail, and/or E-commerce experience is a plus * Technical aptitude is a plus, but not ...
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Alert management of issues or concerns that require escalation for complete resolution or which may ... Call center, Retail, and/or E-commerce experience is a plus * Technical aptitude is a plus, but not ...
Superviseur(e), Centre d'appel | Supervisor, Call center
Montreal, QC · On-site +1
$42K - $48K/yr
Role En tant que Superviseur Experience Client au sein de notre centre d'appel de Montreal, vous aurez la responsabilite de soutenir une equipe d'agents qui offrent un service de qualite aux clients ...
Superviseur(e), Centre d'appel | Supervisor, Call center
Montreal, QC · On-site +1
$42K - $48K/yr
Role En tant que Superviseur Experience Client au sein de notre centre d'appel de Montreal, vous aurez la responsabilite de soutenir une equipe d'agents qui offrent un service de qualite aux clients ...
Dentiste - Centre Dentaire Lapointe Thetford Mines, QC
Thetford Mines, QC · On-site
$140 - $190/hr
FacebookLinkedInCourrielXCopier l'adresseURL Dentiste - Centre Dentaire Lapointe Thetford Mines, QC Il y a 7 jour(s) Identifiant de la demande: 12030 L'équipe du Centre Dentaire Lapointe de Thetford ...
Dentiste - Centre Dentaire Lapointe Thetford Mines, QC
Thetford Mines, QC · On-site
$140 - $190/hr
FacebookLinkedInCourrielXCopier l'adresseURL Dentiste - Centre Dentaire Lapointe Thetford Mines, QC Il y a 7 jour(s) Identifiant de la demande: 12030 L'équipe du Centre Dentaire Lapointe de Thetford ...
Offre d'emploi : Educateur(trice) spécialisé(e) Lieu : Baie Comeau, Cote nord (Qc) Temps complet (35h/semaine) en quart de jour Date de début : Dés maintenant Date de fin : 01 octobre 2025 Nous ...
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Offre d'emploi : Educateur(trice) spécialisé(e) Lieu : Baie Comeau, Cote nord (Qc) Temps complet (35h/semaine) en quart de jour Date de début : Dés maintenant Date de fin : 01 octobre 2025 Nous ...
... call leader during escalations Manage and improve workflows and throughput across data center operations Recommend, document, and oversee policies and procedures aligned with industry best practices ...
... call leader during escalations Manage and improve workflows and throughput across data center operations Recommend, document, and oversee policies and procedures aligned with industry best practices ...
Since then, we have evolved to become one of Canada's most recognized wealth management firms. We ... inbound call-center environment. * Maintain familiarity with policies and procedures of the ...
Since then, we have evolved to become one of Canada's most recognized wealth management firms. We ... inbound call-center environment. * Maintain familiarity with policies and procedures of the ...
You'll need to stay focused, think clearly, and communicate with confidence; often while managing ... If you can stay grounded under pressure and take ownership of each call, you'll have a direct ...
You'll need to stay focused, think clearly, and communicate with confidence; often while managing ... If you can stay grounded under pressure and take ownership of each call, you'll have a direct ...
... and manage stress. Requirements Experience Minimum 1 to 3 years of experience Computer Aided Dispatching* Previous experience in computer aided dispatching* Call center experience* Radio ...
... and manage stress. Requirements Experience Minimum 1 to 3 years of experience Computer Aided Dispatching* Previous experience in computer aided dispatching* Call center experience* Radio ...
... and manage stress. Requirements Experience Minimum 1 to 3 years of experience Computer Aided Dispatching* Previous experience in computer aided dispatching* Call center experience* Radio ...
... and manage stress. Requirements Experience Minimum 1 to 3 years of experience Computer Aided Dispatching* Previous experience in computer aided dispatching* Call center experience* Radio ...
Tu aimes bâtir des relations solides avec les fournisseurs et travailler en étroite collaboration avec la production ? Viens jouer un rôle central dans une équipe qui avance ensemble. Joins-toi ...
Tu aimes bâtir des relations solides avec les fournisseurs et travailler en étroite collaboration avec la production ? Viens jouer un rôle central dans une équipe qui avance ensemble. Joins-toi ...
Superviseur(e)
Sainte-julienne, QC · On-site
Description complète du poste Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille. Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à ...
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Superviseur(e)
Sainte-julienne, QC · On-site
Description complète du poste Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille. Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à ...
Responsable approvisionnement
Quebec, QC · On-site
Tu aimes bâtir des relations solides avec les fournisseurs et travailler en étroite collaboration avec la production ? Viens jouer un rôle central dans une équipe qui avance ensemble. Joins-toi ...
Responsable approvisionnement
Quebec, QC · On-site
Tu aimes bâtir des relations solides avec les fournisseurs et travailler en étroite collaboration avec la production ? Viens jouer un rôle central dans une équipe qui avance ensemble. Joins-toi ...
Description complète du poste Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille. Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à ...
Quick apply
Description complète du poste Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille. Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à ...
... call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential. Prerequisites High school diploma Customer ...
... call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential. Prerequisites High school diploma Customer ...
... the call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential. Prerequisites * High school diploma
... the call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential. Prerequisites * High school diploma
Call Center Manager information
See Quebec salary details
$26K - $32.5K
4% of jobs
$32.5K - $39K
7% of jobs
$44.4K is the 25th percentile. Wages below this are outliers.
$39K - $45.5K
16% of jobs
$45.5K - $52K
17% of jobs
The median wage is $54.5K / yr.
$52K - $58.5K
14% of jobs
$58.5K - $65K
15% of jobs
$66.1K is the 75th percentile. Wages above this are outliers.
$65K - $71.5K
10% of jobs
$71.5K - $78K
6% of jobs
$78K - $84.5K
5% of jobs
$84.5K - $91K
3% of jobs
$91K - $97.5K
2% of jobs
$26K
$58.6K
$97.5K
How much do call center manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for call center manager in Quebec is $58,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,000.00 per year, depending on experience, location, and employer.
What does a call center manager do?
As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.
What does a call center manager do?
A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
What are the key skills and qualifications needed to thrive as a call center manager?
To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.
What are some common challenges a call center manager faces in maintaining high team performance?
Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Quebec?
The most popular types of Call Center jobs in Quebec are:
What are popular job titles related to Call Center Manager jobs in Quebec?
For Call Center Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Quebec look for?
The top searched job categories for Call Center Manager jobs in Quebec are:
What cities in Quebec are hiring for Call Center Manager jobs?
Cities in Quebec with the most Call Center Manager job openings:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 13 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development