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Call Center Manager Jobs in Quebec (NOW HIRING)

Tim Hortons

Superviseur(e)

Saint-eustache, QC

Description complète du poste Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille. Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à ...

Apply Early

Tim Hortons

Superviseur(e)

Rawdon, QC

Description complète du poste Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille. Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à ...

Apply Early

Tim Hortons

Superviseur(e)

Rawdon, QC

Description complète du poste Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille. Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à ...

Apply Early

SML Inox

Responsable approvisionnement

Quebec, QC

Tu aimes bâtir des relations solides avec les fournisseurs et travailler en étroite collaboration avec la production ? Viens jouer un rôle central dans une équipe qui avance ensemble. Joins-toi ...

i2c Inc

CA$19.25 - CA$19.75/hr

ONSITE Customer Service Representative - Call Centre - Trilingual (Spanish, Portuguese, English ... Share shift summaries and any required reporting with respective Supervisors and Managers.

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Alstom

Relevant du chef de service Performance et Fiabilité, le spécialiste du Centre de contrôle a pour mission de fournir un soutien technique et opérationnel lié au matériel roulant. Il agit comme ...

JP Recruitment

Service Manager - 1861598

Quebec, QC

$90K - $130K/yr

A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec ... You will be leading a team of service technicians and service call centre employees in a fast paced ...

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Centre de services scolaire des Samares

Le Centre de services scolaire des Samares est à la recherche d'une technicienne ou d'un technicien en éducation spécialisée. On t'assure d'y trouver une équipe conviviale avec qui tu te ...

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Centre de services scolaire des Samares

Le Centre de services scolaire des Samares est à la recherche d'une technicienne ou d'un technicien en éducation spécialisée. On t'assure d'y trouver une équipe conviviale avec qui tu te ...

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All JobsCall Center Manager JobsCall Center Manager Jobs in Quebec

Call Center Manager information

See Quebec salary details

$26K

$58.6K

$97.5K

How much do call center manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for call center manager in Quebec is $58,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Quebec? The most popular types of Call Center jobs in Quebec are:
What are popular job titles related to Call Center Manager jobs in Quebec? For Call Center Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Quebec look for? The top searched job categories for Call Center Manager jobs in Quebec are:
What cities in Quebec are hiring for Call Center Manager jobs? Cities in Quebec with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Quebec as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 86% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $58,581 per year, or $28.2 per hour.
Superviseur(e)

Superviseur(e)

Tim Hortons

Saint-eustache, QC

Part-time

Posted 8 days ago

Be an early applicant

Job description

JOB DESCRIPTION
Description complète du poste

Notre équipe de gestion offre beaucoup d'opportunités de s'agrandir dans notre famille.

Nous avions des nombreux disponibilités d'horaires ( 6h00 à 14h30 / 9h00 à 17h30 / 11h00 à 19h30 / 14h00 à 23h30 )

  • Planifier, organiser, diriger et contrôler les opérations des différents points de vente du restaurant en vue d'atteindre les objectifs globaux de l’entreprise;
  • Assurer un leadership adéquat en développant les compétences et la motivation des employés;
  • S’assurer de l’intégrité de l’environnement de travail, des équipements et des systèmes utilisés;
  • S’assurer du respect des normes Tim Hortons et de la qualité des produits;
  • Veiller à l’excellence du service à la clientèle dans les opérations;
  • S’assurer de l’application des règles de santé et sécurité pour les employés et pour la clientèle;
  • Contrôler l’inventaire et effectuer les commandes hebdomadaires;
  • Contrôler les coûts de la main d'œuvre et de nourriture;
  • Effectuer toutes autres tâches connexes.

Ce qu'on demande de vous:

  • Capables de contribuer à notre merveilleuse culture de travail avec un esprit positif!.
  • Expérience dans un rôle de gestion;
  • Excellentes habiletés de service à la clientèle;
  • Excellente gestion des priorités (planification et organisation du travail);

Bénéficie de joindre notre équipe :

  • Poste temps partiel; sécurité et stabilité d'emploi.

REQUIREMENTS

    ABOUT THE COMPANY

    Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.


    En présentant ma candidature, je reconnais que la plupart des restaurants Tim Hortons® sont détenus et exploités de façon indépendante par des franchisés. À cet égard, je comprends que je peux postuler pour un restaurant Tim Hortons ® appartenant à un franchisé et, si c’est le cas, les décisions d’embauche seront prises par le franchisé. Des accommodements peuvent être offerts sur demande.