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Call Center Jobs in Quebec (NOW HIRING)

Insight Global

Call Center Representative

Laval, QC · On-site

CA$18.25 - CA$22/hr

The Call Centre Representative plays such a meaningful role in the operation of the branch and service center. The Call Centre will be providing outstanding customer experience through various ...

Transat Tours Canada

Call Center Agent

Montreal, QC · Hybrid

Minimum of one year of experience in a call center. * Experience in the travel industry is an asset. * Bilingual (French and English, spoken and written).* * Knowledge of Spanish or Portuguese is ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

HGR*24 INC.

OUTBOUND CALL SPECIALIST

Cedar Park, TX · On-site

$20/hr

OUTBOUND CALL CENTER REPRESENTATIVE Training Begins September 14 | We're Hiring 3 Outstanding People Do you enjoy talking with people, building relationships, and making things happen? If you're ...

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Call Center information

See Quebec salary details

$7

$17

$33

How much do call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call center in Quebec is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.03 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Quebec?

The most popular types of Call Center jobs in Quebec are:

What job categories do people searching Call Center jobs in Quebec look for?

The top searched job categories for Call Center jobs in Quebec are:

What cities in Quebec are hiring for Call Center jobs?

Cities in Quebec with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Quebec as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $36,371 per year, or $17.5 per hour.

Call Center Representative

Laval, QC • On-site

Insight Global
See more jobs at Insight Globalexternal

CA$18.25 - CA$22/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Pay Range: $18.25/hr - $22/hr


This is an existing role and a 3 month contract.


Required Skills & Experience


- Minimum 1 year experience in a customer facing role

- Ability to communicate comfortably with customers over the phone and email

- Digital literacy with excel or share point

- Time management skills

- Bi-lingual, English and French fluent


Job Description


Insight Global is looking for an excellent Call Centre Representative for the world's largest industrial auctioneering company and trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Call Centre Representative plays such a meaningful role in the operation of the branch and service center.


The Call Centre will be providing outstanding customer experience through various communication channels to help the organization focus on business and branch growth.


Responsibilities include:


- Provide a variety of customer support services through the mail and telephone

- Process orders and assignments and enter data into the internal computer systems

- Reference pricing and delivery information

- Respond to customer questions, inquiries, and requests

- Set up new and maintain existing records


Artificial intelligence tools are used to assist in screening and assessing applicants for this position.


Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

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