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Virtual Call Center Jobs in Quebec (NOW HIRING)

National Bank

Personal Banking Advisor

Montreal, QC · Hybrid

As a Personal Banking Advisor at National Bank's call centre, you'll live your ambitions and have a ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

National Bank

Personal Banking Advisor

Montreal, QC · On-site

As a Personal Banking Advisor at National Bank's call centre, you'll live your ambitions and have a ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

National Bank

Personal Banking Advisor

Montreal, QC · Hybrid

As a Personal Banking Advisor at National Bank's call centre, you'll live your ambitions and have a ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

National Bank

Personal Banking Advisor

Longueuil, QC · Hybrid

As a Personal Banking Advisor at National Bank's call centre, you'll live your ambitions and have a ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

Inizio Engage

CA$90K - CA$100K/yr

A frontline specialist responsible for delivering virtual or telephonic support to identified ... Competency with Call Center Telephone Technology * Pleasant telephone manners * Ability to work ...

McKesson

Hub Patient Services Specialist

Montreal, QC · Remote

... call centre environments who are passionate about delivering an exceptional patient experience ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

McKesson

Hub Patient Services Specialist

Montreal, QC · Remote

... call centre environments who are passionate about delivering an exceptional patient experience ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

MCKESSON

... call centre environments who are passionate about delivering an exceptional patient experience ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

National Bank

You'll be able to experience the call centre environment and get to know your colleagues. Your on ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

National Bank

You'll be able to experience the call centre environment and get to know your colleagues. Your on ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

National Bank

Customer Service Agent

Sherbrooke, QC · On-site +1

You'll be able to experience the call centre environment and get to know your colleagues. Your on ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

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Showing results 21-40

All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Quebec

Virtual Call Center information

See Quebec salary details

$7

$19

$44

How much do virtual call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for virtual call center in Quebec is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $20.19 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Quebec?

The most popular types of Call Center jobs in Quebec are:

What job categories do people searching Virtual Call Center jobs in Quebec look for?

The top searched job categories for Virtual Call Center jobs in Quebec are:

What cities in Quebec are hiring for Virtual Call Center jobs?

Cities in Quebec with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Quebec as of August 2026, with employment types broken down into 75% Full Time, 16% Part Time, and 9% Contract. Highlights an 69% In-person, and 31% Remote job distribution, with an average salary of $40,933 per year, or $19.7 per hour.

Personal Banking Advisor

National Bank

Montreal, QC • Hybrid

Full-time

Medical, Retirement

Posted 9 days ago

Job description

As a Personal Banking Advisor at National Bank’s call centre, you’ll live your ambitions and have a positive impact on your own life as well as on the lives of clients and colleagues. By adopting a friendly approach and providing high-quality advice, you’ll offer clients a people-centric experience as you assist them with their mortgage renewal process.

Your role:

• Contact and take calls from clients with a mortgage contract that is nearing expiry.

• Examine existing mortgage loan files and assess clients’ renewal needs.

• Provide personalized advice on mortgage renewal options, including interest rates, terms and conditions.

• Negotiate and demonstrate the competitive advantages of the loans, insurance coverage and financial services that meet clients’ needs.

• Ensure adherence to compliance and risk management rules.

Our Client Contact Centre is open Monday to Thursday from 9:00 a.m. to 8:00 p.m. and Friday from 9:00 a.m. to 6:00 p.m. Your work schedule will vary and will be available three weeks in advance. Your work schedule will include 2 weeknights until 8:00 p.m., with the possibility of working on Saturdays from 9:00 a.m. to 5:00 p.m. on a rotating basis.

Your team:

You’ll report to the Mortgage Retention Manager and routinely work with a team of a hundred experts specializing in credit, mortgage financing and other areas.

We offer a stimulating and inclusive work environment. You’ll be surrounded by experts and managers who will help you and guide you in your role. In addition, you’ll work with colleagues in an environment that fosters to learning and growth.

Your training and development:

You'll begin with on-the-job training. You must be available for full-time training 5 days a week. You’ll be able to experience the call centre environment and get to know your colleagues. The training program focuses on hands-on learning which will help you to learn about your role, our products and our technologies. Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.

Prerequisites

• Hold a college diploma (DEC) or equivalent.

• Customer service experience, inclusive attitude, and openness to diversity.

#sacF


Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!

Apply