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Call Center Representative Jobs in Quebec (NOW HIRING)

Altasciences

Supervisor, Call Center

Montreal, QC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Supervisor, Call center will ensure tasks performed and recruitment activities are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures ...

Transat Tours Canada

Call Center Agent

Montreal, QC · Hybrid

  • PTO

Minimum of one year of experience in a call center. * Experience in the travel industry is an asset. * Bilingual (French and English, spoken and written).* * Knowledge of Spanish or Portuguese is ...

Td

Bilingual Contact Center Representative

Montreal, QC · On-site

CA$74/hr

  • Medical

  • Retirement

  • PTO

We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including ...

i2c Inc

ONSITE Customer Service Representative - Call Centre - Trilingual (Spanish, Portuguese, English, French) i2c Customer Service Representative is responsible for handling all customer concerns. Some of ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Quebec

Call Center Representative information

See Quebec salary details

$9

$16

$27

How much do call center representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call center representative in Quebec is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $18.27 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.
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What job categories do people searching Call Center Representative jobs in Quebec look for?

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What are popular job titles related to Call Center Representative jobs in QC?

For Call Center Representative jobs in QC, the most frequently searched job titles are:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Quebec as of August 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $34,920 per year, or $16.8 per hour.

Agent, centre d'appel / Call center representative

Uniban Canada

Laval, QC

Full-time

Re-posted 23 hours ago

Job description

DESCRIPTION DU POSTE Titre du poste :  Agent, centre d’appels et audit                                                  Sommaire du poste                                                                                                 Sous la supervision du superviseur, centre d’appels et audit, la personne titulaire du poste répond aux appels des assurés des compagnies partenaires et effectue la vérification des factures vitriers selon les critères préétablis.  Tâches principales associées au poste                                                                   * Répondre aux demandes de renseignements en lien avec les réclamations de vitres automobiles; * Procéder aux différentes étapes pour la gestion des réclamations de bris de vitres via l’utilisation du portail de bris de vitres d’Uniban et autres systèmes; * Recevoir  les  factures  des  ateliers  et  procéder  aux  vérifications  requises  pour l’émission des paiements; * Fournir un service de haute qualité en évaluant et en répondant aux besoins des clients.   Horaire de travail                   Lundi au vendredi : de 7h00 à 21h Samedi : de 8h à 17h Profil recherché Scolarité : DEC Expérience :  2 ans (service à la clientèle un atout)  Excellentes compétences en communication- français-anglais  Être orienté service à la clientèle  Avoir une bonne capacité d’apprentissage Axé travail d’équipe  Être orienté vers le détail et les résultats   Logiciels utilisés :Word, Excel, Outlook et Internet   Environnement de travail : Bureau ouvert Efforts :  Concentration :  Oui, lors de l’écoute des besoins des assurés Physique : Peu d’efforts physiques, peu de risques d’accidents    JOB DESCRIPTION Job Title: Call Centre Representative Job Summary Under the supervision of the Supervisor, Call Center and Audit, the person in charge of the position answers the calls of the insureds of the partner companies and carries out the verification of the stores’ invoices according to pre-established criteria. Main Tasks * Respond to inquiries related to auto glass claims; * Proceed with the various steps for managing glass claims using Uniban Portal and other systems; * Receive invoices from the stores and perform the audit required for the issuance of payments; * Provide high quality service by assessing and responding to customer needs. Work Schedule Full Time according to availability for the business hours below: Monday to Friday:         7:00 am to 9:00 pm Saturday:                      8:00 am to 5:00 pm  Profile Required Education: College Degree Experience: 2 years (customer service an asset) Strong communication skills  Customer service oriented Good ability to learn Team work oriented Details and results oriented Software used: Word, Excel, Outlook and Internet Efforts: Concentration: Yes when listening to insureds needs Physical: Low physical efforts, low risk of accidents