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Call Center Representative Jobs in Quebec (NOW HIRING)

Amrize

Customer Value Center Representative

Laval, QC · On-site

  • Medical

  • Dental

  • Life

  • Retirement

Join Amrize as a Customer Value Center Representative and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that ...

Canon Careers

... centre d'appels de l'administration des services une fois complts. - Gnrer des rapports partir de S21DS pour dterminer les facturations hebdomadaires/mensuelles afin d'identifier tous les clients ...

Centre Videotron

Caissier · ère

Quebec, QC · On-site

Description de l'entreprise Le Centre Vidéotron et Levy, notre partenaire aux comptoirs alimentaires, sont à la recherche de nouveaux talents ! Levy, bannière du Groupe Compass Canada, est le ...

Lepage Millwork

Approvisionneur

Riviere-du-loup, QC · On-site

Lepage Millwork représente près de 80 ans d'expertise dans l'art du travail du bois haut de gamme. Nous concevons des portes et fenêtres en bois sur mesure, alliant savoir-faire traditionnel et ...

Lepage Millwork

Approvisionneur

Riviere-du-loup, QC · On-site

Lepage Millwork représente près de 80 ans d'expertise dans l'art du travail du bois haut de gamme. Nous concevons des portes et fenêtres en bois sur mesure, alliant savoir-faire traditionnel et ...

Lepage Millwork

Approvisionneur

Riviere-du-loup, QC

Lepage Millwork représente près de 80 ans d'expertise dans l'art du travail du bois haut de gamme. Nous concevons des portes et fenêtres en bois sur mesure, alliant savoir-faire traditionnel et ...

CRH

Préposé(e) de cour

Laval, QC · On-site

ID du poste : 518560 Titre du poste : Préposé(e) de cour Type d'emploi : Permanent, Temps plein Lieu : Laval, Prêt pour votre prochain défi ? Joignez-vous à CRH Canada ! Nous sommes solides ...

SML Inox

Soudeur(se) - Soir - Lévis

Levis, QC · On-site

Tu es fier du travail que tu réalises? Tu as envie de te joindre à une équipe dynamique, qui ne fait que des produits hauts de gamme en acier inoxydable? Nous sommes à la recherche de soudeurs ...

SML Inox

Soudeur(se) - Soir - Lévis

Quebec, QC · On-site

Tu es fier du travail que tu réalises? Tu as envie de te joindre à une équipe dynamique, qui ne fait que des produits hauts de gamme en acier inoxydable? Nous sommes à la recherche de soudeurs ...

SML Inox

Soudeur(se) - Soir - Lévis

Levis, QC

Tu es fier du travail que tu réalises? Tu as envie de te joindre à une équipe dynamique, qui ne fait que des produits hauts de gamme en acier inoxydable? Nous sommes à la recherche de soudeurs ...

SML Inox

Soudeur(se) - Soir - Lévis

Levis, QC

Tu es fier du travail que tu réalises? Tu as envie de te joindre à une équipe dynamique, qui ne fait que des produits hauts de gamme en acier inoxydable? Nous sommes à la recherche de soudeurs ...

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Showing results 21-40

All JobsCall Center Representative JobsCall Center Representative Jobs in Quebec

Call Center Representative information

See Quebec salary details

$9

$16

$27

How much do call center representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call center representative in Quebec is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs

What job categories do people searching Call Center Representative jobs in Quebec look for?

The top searched job categories for Call Center Representative jobs in Quebec are:

What are popular job titles related to Call Center Representative jobs in QC?

For Call Center Representative jobs in QC, the most frequently searched job titles are:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Quebec as of August 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $34,920 per year, or $16.8 per hour.

Customer Value Center Representative

Amrize

Laval, QC • On-site

Full-time

Medical, Dental, Life, Retirement

Re-posted 20 days ago

Job description

Join Amrize as a Customer Value Center Representative and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that's building North America - we want to hear from you!

ABOUT THE ROLE

Responsible for ensuring that our customers receive timely and appropriate customer service from order taking and fulfillment to proactive value selling. Maintaining a strong working relationship and open communication with customers, truck vendors, sales team, logistics/distribution team and plant operations personnel is key in that role. The incumbent will manage the day-to-day contact with the contract truck vendors to schedule/arrange delivery for customer orders.

WHAT YOU'LL ACCOMPLISH

  • Responsible for the order taking & order fulfillment processing for pick up or delivery (including assignment of carriers, as applicable).

  • Main point of contact for carriers, taking care of pro-active daily calls with carriers and maintaining relationships.
  • Meet and exceed customer expectations in compliance with policies, practices, and procedures.
  • Respond timely to customer or carrier complaints with appropriate follow up, including escalation as required.
  • Monitor carrier performance and identify patterns for optimization potential.
  • Maintain real-time traffic information and stay abreast of weather forecasts.
  • Responsible for utilizing and managing inventory and allocation, including selection of supply.
  • Responsible for inputting manual bills of lading.
  • Collaborate with sales team, logistics team, carriers and customers.
  • Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours

WHAT WE'RE LOOKING FOR

  • Education: University degree or equivalent experience.
  • Field of Study Preferred: Business, administration, marketing.
  • Work Experience: 1 to 3 years of experience in Customer service positions or in direct sales.
  • Technical Skills: Strong computer literacy, including SAP, Microsoft and Google suite offerings, an asset

Additional Requirements:

  • Bilingualism in French and English (written and spoken) is required, as the incumbent must regularly communicate with clients, suppliers, and team members outside Quebec.
  • Understanding of building materials industry and product knowledge (asset).
  • Strong written and verbal communication skills with a high degree of accuracy.
  • Skills in problem solving, decision making, and multi-tasking.
  • Ability to maintain composure and a positive attitude in difficult situations.
  • Strong time and self-management skills to prioritize customer calls and tasks.
  • Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

  • Flexible Health & Dental benefits coverage for you and your dependents.
  • A generous Pension Plan designed to support you through various stages of your career and life.
  • Access to voluntary programs like RRSP and TFSA for future financial planning.
  • Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges.
  • Easy access to mental health and well-being support.
  • Service recognition awards to celebrate your contributions.
  • Perks & discounts on a variety of products and services.
  • Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities.
  • Financial support for new parents beyond statutory benefits.
  • An inclusive and welcoming environment where everyone can be themselves.
  • A collaborative work culture in a supportive and team-oriented work environment
  • Company-provided personal protective equipment ensuring your safety and comfort on the job.

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