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Call Center Csr Jobs (NOW HIRING)

TIMBERLAND BANCORP INC

Call Center CSR

Aberdeen, WA · On-site

$19.89 - $29.25/hr

Call Center CSR Department/Location: Call Center / Riverside Employee Reports to: Call Center Manager FLSA: Hourly; Non-Exempt position Status: Full-Time 76-80 Hours Rate of Pay: $19.89 - $29.25 per ...

Adecco

Call Center Customer Service Rep

Chandler, AZ

$21/hr

Candidates for Customer Service Representative must meet the following requirements to be considered: * Minimum of 2 years of customer service experience, preferably in a call center or high-volume ...

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How much do call center csr jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for call center csr in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Customer Service Representative, and why are they important?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient service, customer satisfaction, and successful management of high call volumes in a fast-paced environment.

What are Call Center CSRs?

Call Center CSRs, or Customer Service Representatives, are professionals who handle inbound or outbound calls on behalf of a company. They assist customers by answering questions, resolving issues, processing orders, and providing information about products or services. CSRs are vital for ensuring customer satisfaction and often use computer systems to document interactions and follow up as needed. Their role may also involve upselling products or services and handling customer complaints effectively.

What are some common challenges faced by Call Center CSRs, and how do teams typically support members in overcoming them?

Call Center CSRs frequently encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To help address these issues, teams often provide ongoing training, access to knowledge bases, and regular feedback sessions. Supervisors and team leads are usually available to offer support, and many centers encourage peer collaboration to share effective communication strategies. This supportive environment helps CSRs build resilience and continuously improve their performance.

What is the difference between Call Center Csr vs Customer Service Representative?

AspectCall Center CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsVarious settings including retail, office, or remote
Industry UsageCommon in telecommunications, finance, techWidespread across retail, healthcare, finance
Primary FocusHandling calls, resolving issues over the phoneAssisting customers via calls, emails, or chat

Both roles involve customer interaction and require similar skills, but Call Center CSRs primarily handle phone-based support in call centers, while Customer Service Representatives may work in diverse environments and handle multiple communication channels.

More about Call Center Csr jobs
What cities are hiring for Call Center Csr jobs? Cities with the most Call Center Csr job openings:
What states have the most Call Center Csr jobs? States with the most job openings for Call Center Csr jobs include:
Call Center Csr jobs near you
Infographic showing various Call Center Csr job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Call Center Customer Service Representative

Call Center Customer Service Representative

Complete Call Solutions

Omaha, NE • On-site

$14.75 - $19.25/hr

Full-time

Re-posted 28 days ago

Job description

About the Role:

As a Call Center Customer Service Representative within the Information industry, you will serve as the primary point of contact for customers seeking assistance, information, or resolution of issues related to our products and services. Your role is critical in ensuring customer satisfaction by providing timely, accurate, and empathetic support through phone, email, or chat channels. You will handle a high volume of inquiries, troubleshoot problems, and escalate complex issues to appropriate departments when necessary. This position requires a strong commitment to maintaining a positive customer experience while adhering to company policies and quality standards. Ultimately, your efforts will contribute to customer retention, brand loyalty, and the overall success of the organization in a competitive market.

Open Interviews: Monday-Friday 9AM to 4PM and see the opportunity! Address: 14749 West Center RD Suite 300

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Excellent verbal and written communication skills in English.
  • Basic computer proficiency, including familiarity with CRM software and Microsoft Office applications.
  • Ability to handle multiple tasks simultaneously and work in a fast-paced environment.

Preferred Qualifications:


  • Experience working in the Information industry or with technology-related products and services.
  • Bilingual abilities or proficiency in additional languages.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Familiarity with call center metrics and performance standards.

Responsibilities:

  • Respond promptly and professionally to incoming customer inquiries via phone, email, or chat.
  • Identify customer needs and provide accurate information about products, services, and policies.
  • Troubleshoot and resolve customer issues or complaints efficiently, escalating when necessary.
  • Document all customer interactions and maintain detailed records in the customer relationship management (CRM) system.
  • Collaborate with team members and other departments to ensure seamless customer service delivery.
  • Adhere to company guidelines, quality standards, and compliance requirements during all interactions.
  • Participate in ongoing training and development to stay current with product knowledge and customer service best practices.

Skills:

The required communication skills are essential for effectively understanding customer concerns and conveying solutions clearly and empathetically. Computer proficiency enables the representative to navigate CRM systems and document interactions accurately, ensuring continuity of service. Problem-solving skills are applied daily to diagnose issues and provide appropriate resolutions or escalate when necessary. Preferred skills such as bilingualism enhance the ability to serve a diverse customer base, improving accessibility and satisfaction. Additionally, knowledge of call center metrics helps the representative manage their performance and contribute to team goals, fostering a productive and customer-focused work environment.