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Call Center Csr Jobs (NOW HIRING)

tempus

$16.75 - $21.50/hr

The Customer Service Representative has many layers and components as we are heavily integrated ... Call center and phone customer service experience highly preferred * Bilingual preferred: Fluent in ...

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R+L Carriers

Call Center CSR

Phoenix, AZ

$18/hr

Customer Service Call Center, Starting at $18 hr Full-Time, Monday - Friday, 830am-6pm PTO available after the first 90 calendar days of employment and enjoy an excellent benefits package that ...

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How much do call center csr jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for call center csr in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Customer Service Representative, and why are they important?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient service, customer satisfaction, and successful management of high call volumes in a fast-paced environment.

What are Call Center CSRs?

Call Center CSRs, or Customer Service Representatives, are professionals who handle inbound or outbound calls on behalf of a company. They assist customers by answering questions, resolving issues, processing orders, and providing information about products or services. CSRs are vital for ensuring customer satisfaction and often use computer systems to document interactions and follow up as needed. Their role may also involve upselling products or services and handling customer complaints effectively.

What are some common challenges faced by Call Center CSRs, and how do teams typically support members in overcoming them?

Call Center CSRs frequently encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To help address these issues, teams often provide ongoing training, access to knowledge bases, and regular feedback sessions. Supervisors and team leads are usually available to offer support, and many centers encourage peer collaboration to share effective communication strategies. This supportive environment helps CSRs build resilience and continuously improve their performance.

What is the difference between Call Center Csr vs Customer Service Representative?

AspectCall Center CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsVarious settings including retail, office, or remote
Industry UsageCommon in telecommunications, finance, techWidespread across retail, healthcare, finance
Primary FocusHandling calls, resolving issues over the phoneAssisting customers via calls, emails, or chat

Both roles involve customer interaction and require similar skills, but Call Center CSRs primarily handle phone-based support in call centers, while Customer Service Representatives may work in diverse environments and handle multiple communication channels.

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Call Center Csr jobs near you

Youree Call Center Customer Service Representative

FSNB,National Association

Shreveport, LA • On-site

$12.75/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 22 days ago

Job description

FSNB is currently hiring full time Call Center Customer Service Representatives to join our team at our new Call Center in Shreveport, LA. We are a full-service bank which has been family owned and operated for over 75 years. Visit our website at https://www.fsnb.com/# to learn about our products, services and history spanning more than seven decades.

  • Manage inbound and outbound customer calls in a timely manner
  • Identify customers’ needs and wants, do your best to clarify information
  • Research every issue and provide solutions to them
  • Recognize opportunities to upsell our products and services
  • Follow our company's communication “scripts”
  • Keep records of all conversations in our call center database in a comprehensible way
  • Follow our customer engagement strategy
  • Meet acceptable standards for attendance and punctuality

Customer Service Representative Requirements:

  • Customer service experience is a plus
  • Must have a high school degree or equivalent
  • Must be computer literate
  • Must be able to sit for long periods of time, have hand dexterity, bend, squat, and lift up to 25 pounds
  • Be open to taking on additional tasks during course of employment.
  • Portray a positive company image
  • Must be able to work a rotating schedule Monday through Friday 7 a.m. to 7 p.m. and rotating Saturdays 8 a.m. to 1 p.m.

Skills and Attributes:

  • Excellent verbal communication skills
  • Open-minded to learning and taking on new tasks and concepts
  • Cooperative with co-workers and supervisors
  • Typing skills

Benefits:

  • Paid Vacation
  • Paid Personal Leave
  • Medical/Dental Insurance
  • 401(k)
  • Paid Holidays
  • Employee Assistance Program
  • Supplemental Insurance
  • Paid Death Benefit

About FSNB:

  • Serving over 75+ years
  • Family owned and managed
  • Serving Shreveport for 10+ years
  • Opening a new call center in Shreveport
  • Promotes from within the company
  • Military and military family friendly