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Call Center Csr Jobs in Florida (NOW HIRING)

Healthcare Support Staffing

Call Center CSR

Orlando, FL · On-site

$14.50 - $18.75/hr

... call center facility MUST HAVE EXCELLENT ATTENDANCE Flexible scheduling including weekends, evenings, and holidays a must Strong customer service, computer, communication skills Additional ...

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Call Center Csr information

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How much do call center csr jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center csr in Florida is $13.49, according to ZipRecruiter salary data. Most workers in this role earn between $11.15 and $14.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center CSR?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient service, customer satisfaction, and successful management of high call volumes in a fast-paced environment.

What is a call center CSR?

Call Center CSRs, or Customer Service Representatives, are professionals who handle inbound or outbound calls on behalf of a company. They assist customers by answering questions, resolving issues, processing orders, and providing information about products or services. CSRs are vital for ensuring customer satisfaction and often use computer systems to document interactions and follow up as needed. Their role may also involve upselling products or services and handling customer complaints effectively.

What are some common challenges faced by call center CSRs, and how do teams typically support members in overcoming them?

Call Center CSRs frequently encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To help address these issues, teams often provide ongoing training, access to knowledge bases, and regular feedback sessions. Supervisors and team leads are usually available to offer support, and many centers encourage peer collaboration to share effective communication strategies. This supportive environment helps CSRs build resilience and continuously improve their performance.

What does a call center CSR do in call centers?

A call center customer service representative (CSR) handles inbound and outbound customer calls to provide support, answer questions, resolve issues, and process transactions. They use communication skills and may utilize customer relationship management (CRM) software to document interactions and ensure customer satisfaction.

Is remote call center CSR a stressful job?

Remote call center customer service representatives (CSRs) often face stress due to high call volumes, strict performance metrics, and handling difficult customer interactions. However, some find remote work offers flexibility and a comfortable environment that can help reduce stress levels. Proper training and time management skills can also improve job experience.

What is the difference between Call Center Csr vs Customer Service Representative?

AspectCall Center CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsVarious settings including retail, office, or remote
Industry UsageCommon in telecommunications, finance, techWidespread across retail, healthcare, finance
Primary FocusHandling calls, resolving issues over the phoneAssisting customers via calls, emails, or chat

Both roles involve customer interaction and require similar skills, but Call Center CSRs primarily handle phone-based support in call centers, while Customer Service Representatives may work in diverse environments and handle multiple communication channels.

Call Center Csr jobs near you
Infographic showing various Call Center Csr job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $28,059 per year, or $13.5 per hour.

CALL CENTER CSR - Customer Service Representative

American Air & Heat, Inc

Sanford, FL • On-site

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Customer Service Representative - Call Center CSR

Customer Service - Call Center CSR - Full Time / Hourly

Pay: $16.00 to $17.00 hourly + incentives

Schedule: Open availability to include Day and Evening shifts, Weekend availability, based on the needs of the business- Full-time, Onsite

Branch location: AMERICAN AIR & HEAT - Sanford FL 32773
Call Center Experience preferred! High Volume Call Center environmewnt

The Customer Service Rep. converts incoming service request into booked calls for our Service Technicians. The CSR is the first line of communication with current and potential customers and serves a key role in building the customer relationship as well as setting the customers’ expectations about the company. .


What You'll Do
  • Deliver an exceptional customer experience by serving as the first point of contact for customers seeking service, support, or information
  • Answer inbound calls, web leads, and customer inquiries with professionalism, urgency, and a solutions-oriented mindset
  • Convert customer requests into scheduled appointments while educating customers on available services and addressing questions or concerns
  • Build rapport with customers, identify their needs, and overcome objections to ensure they receive the service they need
  • Make outbound calls to confirm appointments, follow up on unscheduled opportunities, and ensure customer satisfaction after service visits
  • Accurately collect, update, and maintain customer information in company systems
  • Partner closely with dispatch, technicians, and other departments to ensure a seamless customer experience from the initial call through service completion
  • Communicate customer concerns, service updates, and scheduling information to the appropriate teams to ensure timely resolution
  • Provide service window updates and proactive communication to customers throughout the service process
  • Follow established processes and performance goals related to booking, customer satisfaction, and call quality
  • Remain calm, professional, and customer-focused while handling high call volumes and resolving customer concerns
  • Support daily office operations, opening and closing responsibilities, and other administrative duties as assigned
What We're Looking For
  • Previous call center or customer service experience preferred
  • Excellent verbal and written communication skills with a friendly, professional, and customer-focused approach
  • Strong active listening, problem-solving, and multitasking abilities
  • Comfortable working in a fast-paced environment while managing multiple priorities
  • Self-motivated, dependable, and team-oriented with a strong sense of accountability
  • Strong organizational skills, attention to detail, and ability to follow processes
  • Proficient computer skills, including Microsoft Office; sales experience is a plus
  • Receptive to coaching and committed to continuous improvement
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
  • High School Diploma or equivalent required; additional education is a plus

About Us:

Since 1986 American Air & Heat has been a value driven business. Focused on the mission of providing each client with prompt, professional and trustworthy information. Allowing each client to make the best decisions for their home, family and comfort, ensuring their 100% satisfaction.

Why join our team?

  • Competitive Pay
  • Weekly paycheck
  • Performance Bonus
  • 401(k) match & health benefits (Medical, Dental, Vision)
  • Short & Long-Term Disability + Life Insurance
  • PTO
  • Employee Assistance Program

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE