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Call Center Csr Jobs in Tennessee (NOW HIRING)

Hire Talent

Call Center / Customer Service IV

Nashville, TN · On-site

$15 - $19.25/hr

Call Center / Customer Service IV Job Location: Nashville, TN Job Duration: 6 Months on W2 Interact with customers to provide information in response to inquiries about products and services and to ...

Pacer Group

Call Center / Customer Service IV

Nashville, TN · On-site

$15 - $19.25/hr

Typically has a High School diploma and customer service or call center experience. Education/Experience: * High School Diploma or GED required * 2-3 years customer service-related experience ...

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Call Center Csr information

See Tennessee salary details

$9

$16

$24

How much do call center csr jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call center csr in Tennessee is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.45 per hour, depending on experience, location, and employer.

What is a call center CSR?

Call Center CSRs, or Customer Service Representatives, are professionals who handle inbound or outbound calls on behalf of a company. They assist customers by answering questions, resolving issues, processing orders, and providing information about products or services. CSRs are vital for ensuring customer satisfaction and often use computer systems to document interactions and follow up as needed. Their role may also involve upselling products or services and handling customer complaints effectively.

What are the key skills and qualifications needed to thrive as a call center CSR?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient service, customer satisfaction, and successful management of high call volumes in a fast-paced environment.

What are some common challenges faced by call center CSRs, and how do teams typically support members in overcoming them?

Call Center CSRs frequently encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To help address these issues, teams often provide ongoing training, access to knowledge bases, and regular feedback sessions. Supervisors and team leads are usually available to offer support, and many centers encourage peer collaboration to share effective communication strategies. This supportive environment helps CSRs build resilience and continuously improve their performance.

What is the difference between Call Center Csr vs Customer Service Representative?

AspectCall Center CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsVarious settings including retail, office, or remote
Industry UsageCommon in telecommunications, finance, techWidespread across retail, healthcare, finance
Primary FocusHandling calls, resolving issues over the phoneAssisting customers via calls, emails, or chat

Both roles involve customer interaction and require similar skills, but Call Center CSRs primarily handle phone-based support in call centers, while Customer Service Representatives may work in diverse environments and handle multiple communication channels.

Is remote call center CSR a stressful job?

Remote call center customer service representatives (CSRs) often face stress due to high call volumes, strict performance metrics, and handling difficult customer interactions. Managing emotional resilience and using communication skills are important to cope with the job's demands, which can vary based on workload and company policies.
Call Center Csr jobs near you
Infographic showing various Call Center Csr job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,079 per year, or $16.4 per hour.

Call Center / Customer Service IV

Hire Talent

Nashville, TN • On-site

$15 - $19.25/hr

Other

Re-posted 2 days ago

Job description

Call Center / Customer Service IV

Job Location: Nashville, TN

Job Duration: 6 Months on W2

Job Description:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities include determining the client's issue, offer possible solutions or providing follow-up as needed.

May be inbound, outbound or a combination of both.

Typically has a High School diploma and customer service or call center experience. Skills include accurate documentation and excellent interpersonal and communication skills.

Education/Experience:

High School Diploma or GED required

2-3 years customer service-related experience required.

Responsibility level:

Exercises independent judgment with minimal direction from supervisor.

Skills:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)

Strong ability to work independently and manage ones time (Required)

Strong ability to accurately document and record customer/client information (Required) Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)

Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)

Major Job Duties and Responsibilities:

Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.

Act as escalation point for clients/customers.

Approve the referral of unresolved customer grievances to designated departments for further investigation.

Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

Solicit sale of new or additional services or products.

Top 3 Skills you are looking for:

1. Technical Skills

2. Data Entry

3. Professional Skills

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