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Call Center Csr Jobs (NOW HIRING)

R+L Carriers

Call Center CSR

Wilmington, OH · On-site

$18/hr

Call Center, Customer Service Clerk, Starting at $18.00 hr Full-Time, Monday - Friday, 8:30 am - 6:00 pm Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package ...

Fortuity

Call Center Customer Service Agent

Columbus, OH

$16 - $20/hr

Call Center Customer Service Agent At Fortuity we believe in our people, and in doing good business ... This posting is used to recruit for multiple full-time, non-exempt Customer Service Representative ...

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How much do call center csr jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center csr in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center CSR?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient service, customer satisfaction, and successful management of high call volumes in a fast-paced environment.

What is a call center CSR?

Call Center CSRs, or Customer Service Representatives, are professionals who handle inbound or outbound calls on behalf of a company. They assist customers by answering questions, resolving issues, processing orders, and providing information about products or services. CSRs are vital for ensuring customer satisfaction and often use computer systems to document interactions and follow up as needed. Their role may also involve upselling products or services and handling customer complaints effectively.

What are some common challenges faced by call center CSRs, and how do teams typically support members in overcoming them?

Call Center CSRs frequently encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To help address these issues, teams often provide ongoing training, access to knowledge bases, and regular feedback sessions. Supervisors and team leads are usually available to offer support, and many centers encourage peer collaboration to share effective communication strategies. This supportive environment helps CSRs build resilience and continuously improve their performance.

What does a call center CSR do in call centers?

A call center customer service representative (CSR) handles inbound and outbound customer calls to provide support, answer questions, resolve issues, and process transactions. They use communication skills and may utilize customer relationship management (CRM) software to document interactions and ensure customer satisfaction.

Is remote call center CSR a stressful job?

Remote call center customer service representatives (CSRs) often face stress due to high call volumes, strict performance metrics, and handling difficult customer interactions. However, some find remote work offers flexibility and a comfortable environment that can help reduce stress levels. Proper training and time management skills can also improve job experience.

What is the difference between Call Center Csr vs Customer Service Representative?

AspectCall Center CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsVarious settings including retail, office, or remote
Industry UsageCommon in telecommunications, finance, techWidespread across retail, healthcare, finance
Primary FocusHandling calls, resolving issues over the phoneAssisting customers via calls, emails, or chat

Both roles involve customer interaction and require similar skills, but Call Center CSRs primarily handle phone-based support in call centers, while Customer Service Representatives may work in diverse environments and handle multiple communication channels.

More about Call Center Csr jobs
What cities are hiring for Call Center Csr jobs? Cities with the most Call Center Csr job openings:
What states have the most Call Center Csr jobs? States with the most job openings for Call Center Csr jobs include:
Call Center Csr jobs near you
Infographic showing various Call Center Csr job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Call Center Customer Service Representative at Cincinnati, OH Location (Onsite)

Apptad, Inc.

Cincinnati, OH • On-site

$15 - $19.25/hr

Full-time

Posted 25 days ago

Job description

Role: Call Center Customer Service Representative
Location: Cincinnati, OH, 45212
Work Schedule: Any 8 hours shift from 8 AM - 8 PM, EST (Monday-Friday)
General Function:
The Call Center Customer Service Representative is responsible for handling customer telephone calls in English and spanish while delivering exceptional customer service. The role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services, and identifying opportunities to upsell and cross-sell based on customer needs. The position requires adherence to the bank's policies, procedures, and risk framework to ensure a positive and compliant customer experience.
Note: Spanish is not required.
Key Responsibilities:
-Handle inbound customer calls in a professional and courteous manner
-Communicate fluently in English and spanish
-Provide accurate information regarding banking products, services, and policies
-Resolve customer inquiries during the initial call without unnecessary transfers
-Complete required follow-ups within committed timelines
-Maintain strict customer confidentiality and comply with departmental policies
-Accurately enter, update, and verify customer information in internal systems
-Initiate and complete documentation and request forms as required
-Effectively use computer systems for call tracking, troubleshooting, and data entry
-Educate customers on bank products and services, including upselling and cross-selling when appropriate
-Identify and suggest improvements to processes that enhance productivity and customer satisfaction
-Continuously update knowledge of banking products, services, and procedures
-Perform additional duties as assigned
Minimum Qualifications Skills:
-High school diploma or equivalent required
-Basic computer skills with the ability to perform data entry
-Knowledge of banking products and procedures is an advantage
-Prior customer service or call center experience preferred
-Excellent verbal communication and telephone etiquette
-Strong problem-solving skills and customer-focused attitude
-Ability to work in a fast-paced, onsite call center environment
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About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

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