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Spanish Speaking Call Center Jobs in Quebec (NOW HIRING)

Transat Tours Canada

Call Center Agent

Montreal, QC · Hybrid

Minimum of one year of experience in a call center. * Experience in the travel industry is an asset ... Knowledge of Spanish or Portuguese is considered an asset. *A good knowledge of French is required ...

i2c Inc

ONSITE Customer Service Representative - Call Centre - Trilingual (Spanish, Portuguese, English, French) i2c Customer Service Representative is responsible for handling all customer concerns. Some of ...

Atlas Disposal

$21/hr

Starting pay is $20-$22 per hour Qualifications* * 2-3 years of customer service in a call center environment. * High School Diploma. * Bi-lingual Spanish is a plus * Some sales experience desired

i2c Inc

CA$21.25 - CA$21.75/hr

High School Diploma or equivalentMust be Bi-lingual (English-Portuguese, ) or Tri-lingual (English, Spanish, Portuguese)Relevant CSR experience preferably with a background in call center operations.

i2c Inc

CA$21.25 - CA$21.75/hr

High School Diploma or equivalentMust be Bi-lingual (English-Portuguese, ) or Tri-lingual (English, Spanish, Portuguese)Relevant CSR experience preferably with a background in call center operations.

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Spanish Speaking Call Center information

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How much do spanish speaking call center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for spanish speaking call center in Quebec is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.79 per hour, depending on experience, location, and employer.

What is a Spanish speaking call center job?

Spanish Speaking Call Center jobs involve providing customer service, technical support, or sales assistance over the phone or via digital channels, specifically for clients or customers who speak Spanish. Employees in these roles are fluent in both Spanish and English, allowing them to effectively communicate with Spanish-speaking customers. Their responsibilities often include answering questions, resolving issues, processing orders, and maintaining customer satisfaction. These jobs are in high demand in many industries, especially in regions with large Spanish-speaking populations.

What are the key skills and qualifications needed to thrive as a Spanish speaking call center representative?

To thrive as a Spanish Speaking Call Center Representative, you need fluency in both Spanish and English, strong communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is typically required. Excellent listening skills, patience, and problem-solving abilities set top performers apart in this role. These skills enable representatives to effectively address diverse customer inquiries, ensure satisfaction, and maintain efficient operations in a multilingual environment.

What are some common challenges faced by Spanish speaking call center agents, and how can they be managed?

Spanish Speaking Call Center agents often encounter challenges such as handling a high volume of calls, managing language or dialect differences, and addressing customer concerns with empathy and clarity. To manage these challenges, agents benefit from comprehensive training, access to updated knowledge bases, and strong support from team leaders. Building effective communication skills and regularly collaborating with colleagues can also help agents resolve complex issues more efficiently and maintain high-quality customer service.

What is the difference between Spanish Speaking Call Center vs Customer Service Representative?

AspectSpanish Speaking Call CenterCustomer Service Representative
CredentialsBasic communication skills, bilingual proficiencyBasic communication skills, sometimes specific industry knowledge
Work EnvironmentCall center setting, team-based, fast-pacedOffice or remote, customer-facing, varied industries
Industry UsageCommon in call centers serving diverse clientsWidespread across retail, tech, healthcare, and more

Both roles require strong communication skills and bilingual proficiency. The Spanish Speaking Call Center typically involves working in a team-based, fast-paced environment handling inbound or outbound calls. Customer Service Representatives work across various industries, often in office or remote settings, providing direct support to customers. While overlapping in skills, the call center role is more specialized in telecommunication, whereas customer service roles can be more diverse in scope and industry.

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What are popular job titles related to Spanish Speaking Call Center jobs in Quebec?

For Spanish Speaking Call Center jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Spanish Speaking Call Center jobs in Quebec look for?

The top searched job categories for Spanish Speaking Call Center jobs in Quebec are:

Spanish Speaking Call Center jobs near you
Infographic showing various Spanish Speaking Call Center job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,499 per year, or $17.1 per hour.

Call Center Agent

Transat Tours Canada

Montreal, QC • Hybrid

Full-time

PTO

Re-posted 2 days ago

Job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us?

You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

What we offer you 

  • A hybrid position, with all computer equipment provided. Regular visits to the office are to be expected.
  • A base salary of $17.75/hour, supplemented by performance incentives and premiums.
  • A guaranteed salary increase with the addition of competencies for the South package.
  • 3 weeks of vacation + 5 personal days starting on your first day.
  • Immediate travel benefits: unlimited standby tickets, confirmed tickets, and exclusive discounts to help you create your best memories.
  • A stimulating environment where you can develop your talent and build a rewarding career.
  • A comprehensive range of group insurance, an RRSP, and enviable travel privileges;
  • A competitive referral program: invite talented people like you and get rewarded!
Job Description

Your responsibilities

  • Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.);
  • Promote our products: seat selection, baggage, special services, insurance, etc.
  • Help customers navigate our websites;
  • Provide exceptional service, demonstrating attentiveness, empathy, and professionalism.

What we make available to you

  • A schedule based on operational needs, confirmed in advance and tailored to your seniority and preferences;
  • Personalized training and onboarding to master our products and systems; Presence in the office 2–3 days per week will be required during the training and onboarding period.

Two work options to work according to your lifestyle

  • At the Montreal office located at 300 Léo‑Pariseau, just steps from Mount Royal Park;
  • In hybrid mode, depending on your flexibility and preferences.
Qualifications

What we are looking for

  • Comfortable working with various computer tools and systems.
  • Day shift: Flexible schedule of 37.5 hours/week, available 7 days a week, with potential shifts between 7 a.m. and 9 p.m., depending on your preferences, availability, and seniority.
  • Recognized for your excellence in customer service.
  • Minimum of one year of experience in a call center.
  • Experience in the travel industry is an asset.
  • Bilingual (French and English, spoken and written).*
  • Knowledge of Spanish or Portuguese is considered an asset.

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.


Additional Information

Ready to get started? Send us your application now - an exciting opportunity awaits you!

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. 

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