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Call Center Agent Jobs in Quebec (NOW HIRING)

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

New

ASICC-MED

Placement agent

Montreal, QC · On-site

Distribute and manage employee schedules Analyze and process files Profile sought for this position of Call Center Agent: Diploma of Professional Studies (DES); 1 to 2 years of experience in similar ...

Centre d'amitié autochtone de Val-d'Or inc.

QUI NOUS SOMMES Le Centre d'amitié autochtone de Val-d'Or est bien plus qu'un milieu de travail ... TON RÔLE AU SEIN DE L'ÉQUIPE L'agent ou l'agente de maintenance prend en charge l'entretien, les ...

Complexes funéraires Yves Légaré

Complexes funéraires Yves Légaré est actuellement à la recherche d'un Agent Centre coordination et répartition. Le poste est situé au Cimetière Près du Fleuve à Longueuil. C'est un poste ...

Centre de services scolaire des Patriotes

T-MULTI-000-2627-84371 Notez que le Centre de services scolaire des Patriotes est fermé du 20 juillet au 31 juillet inclusivement. TITRE ADMINISTRATIF: SECRÉTAIRE, SECRÉTAIRE D'ÉCOLE, AGENT DE ...

Centre de services scolaire des Patriotes

T-MULTI-000-2627-84371 Notez que le Centre de services scolaire des Patriotes est fermé du 20 juillet au 31 juillet inclusivement. TITRE ADMINISTRATIF: SECRÉTAIRE, SECRÉTAIRE D'ÉCOLE, AGENT DE ...

Réseau des CAVAC

AGENT.E D'INTERVENTION (contrat 1 an avec possibilité de prolongation) CAVAC de l'Abitibi-Témiscamingue (Val-d'Or) Sous la responsabilité de la direction générale et de la conseillère en ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Quebec

Call Center Agent information

See Quebec salary details

$8

$15

$26

How much do call center agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call center agent in Quebec is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $17.07 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are popular job titles related to Call Center Agent jobs in Quebec?

For Call Center Agent jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Quebec look for?

The top searched job categories for Call Center Agent jobs in Quebec are:

What are popular job titles related to Call Center Agent jobs in QC?

For Call Center Agent jobs in QC, the most frequently searched job titles are:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Quebec as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $32,996 per year, or $15.9 per hour.

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

AFG Inc

CA$850/wk

Full-time, Temporary

Posted 2 days ago

New

Job description

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.

Role Overview:

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online.

This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part time basis, depending on their availability and profile fit.

Requirements:
  • Access to a smartphone, tablet, or computer with a functional camera
  • Reliable internet connection
  • Ability to read instructions carefully and provide honest, detailed feedback
  • An active email address to receive study invitations and participation details
Benefits:
  • Take part only in studies that match your interests and schedule
  • Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities
  • No experience needed, including no previous call centre agent background. Just a willingness to share your opinions
  • Some studies may include early access to new products or services before launch
  • Many studies offer compensation, which varies by study type and duration
Compensation:
  • Up to $850 per week (amount varies based on the selected focus group or research assignment)

If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time remote roles, we invite you to submit your interest online today.

Important Notice – No Fees Required: Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.

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