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Call Center Agent Jobs in Quebec (NOW HIRING)

Transat Tours Canada

Call Center Agent

Montreal, QC · Hybrid

Minimum of one year of experience in a call center. * Experience in the travel industry is an asset. * Bilingual (French and English, spoken and written).* * Knowledge of Spanish or Portuguese is ...

ASICC-MED

Placement agent

Montreal, QC

Distribute and manage employee schedules Analyze and process files Profile sought for this position of Call Center Agent: Diploma of Professional Studies (DES); 1 to 2 years of experience in similar ...

Altasciences

Supervisor, Call Center

Montreal, QC

The Supervisor, Call center will ensure tasks performed and recruitment activities are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures ...

Sécurité de Francheville inc.

O Sécurité sont La référence en matière de sécurité en Mauricie et centre du Québec depuis 1992. Nous sommes en quête d'agent(e)s de sécurité possédant une formation ainsi qu'une solide ...

Sécurité de Francheville inc.

O Sécurité sont La référence en matière de sécurité en Mauricie et centre du Québec depuis 1992. Nous sommes en quête d'agent(e)s de sécurité possédant une formation ainsi qu'une solide ...

Sécurité de Francheville inc.

O Sécurité sont La référence en matière de sécurité en Mauricie et centre du Québec depuis 1992. Nous sommes en quête d'agent(e)s de sécurité possédant une formation ainsi qu'une solide ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Quebec

Call Center Agent information

See Quebec salary details

$8

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$26

How much do call center agent jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for call center agent in Quebec is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $17.07 per hour, depending on experience, location, and employer.

How do I become a call center agent?

To become a call center agent, you typically need a high school diploma or equivalent and strong communication skills. Employers often require basic computer proficiency and may provide training on specific tools or scripts; some positions may also require prior customer service experience. Certifications are not mandatory but can enhance your prospects.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What Is a Call Center Agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What jobs pay 4000 a week without a degree?

A call center agent typically does not earn $4,000 a week without significant experience, specialized skills, or management responsibilities. High-paying roles in sales, real estate, or freelance consulting can reach that level, but they often require strong communication skills, a network, or self-employment. Most jobs paying this amount without a degree are rare and usually involve commission-based earnings or entrepreneurial efforts.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, team leaders, or technical support supervisors, with salaries often exceeding $60,000 annually. These positions usually require leadership skills, industry experience, and sometimes certifications in customer service or management.

What are call center agents?

Call center agents are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents may work in customer service, technical support, sales, or telemarketing. Their role often involves using specialized software to manage calls and document interactions, as well as maintaining a high level of professionalism and customer satisfaction.

How can I make 2000 a week working from home?

A call center agent can potentially earn $2,000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, familiarity with customer service tools, and working flexible hours can help increase earnings, but achieving this income level typically requires experience and a high-volume workload.
More about Call Center Agent jobs
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What are popular job titles related to Call Center Agent jobs in QC? For Call Center Agent jobs in QC, the most frequently searched job titles are:
Call Center Agent jobs near you

Service Call Center Agent

Grenier Automobile

Terrebonne, QC • On-site

CA$23/hr

Other

Posted 14 days ago

Job description

Grenier Automobile is looking for a Service Call Center Agent to join its team!
Job Description
Schedule appointments for the service department;
Confirm appointments;
Answer incoming service calls;
Make outgoing calls (promotional campaigns, maintenance reminders, etc.);
Collaborate with the mechanical department team;
Perform any other related tasks as needed.
Required Experience:
Automotive mechanical service (an asset)
Salary: Up to $23/hour, including bonuses

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