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Call Center Agent Jobs in Quebec (NOW HIRING)

ASICC-MED

Placement agent

Montreal, QC

Distribute and manage employee schedules Analyze and process files Profile sought for this position of Call Center Agent: Diploma of Professional Studies (DES); 1 to 2 years of experience in similar ...

Tootelo Innovation inc

CA$17 - CA$18/hr

Nous sommes à la recherche d'un agent de centre d'appels dynamique et orienté vers le service client pour rejoindre notre équipe. Vous serez responsable de répondre aux appels entrants des ...

Allied Universal

Description du posteAgent de securite - Centre commercial Allied Universal est a la recherche d'un(e) Agent(e) de securite pour se joindre a son equipe au Centre commercial a Montreal . L'agent(e) de ...

Altasciences

Supervisor, Call Center

Montreal, QC

The Supervisor, Call center will ensure tasks performed and recruitment activities are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures ...

Tootelo Innovation inc

CA$17 - CA$18/hr

... centre d'appels orientés vers le service client. Dans ce rôle, vous serez responsable de ... Comme chez Tootelo nous favorisons la progression, l'emploi d'agent 3C est un excellent point de ...

Centre de services scolaire des Patriotes

T-MULTI-000-2627-84371 Notez que le Centre de services scolaire des Patriotes est fermé du 20 juillet au 31 juillet inclusivement. TITRE ADMINISTRATIF: SECRÉTAIRE, SECRÉTAIRE D'ÉCOLE, AGENT DE ...

Centre de services scolaire des Patriotes

T-MULTI-000-2627-84371 Notez que le Centre de services scolaire des Patriotes est fermé du 20 juillet au 31 juillet inclusivement. TITRE ADMINISTRATIF: SECRÉTAIRE, SECRÉTAIRE D'ÉCOLE, AGENT DE ...

Réseau des CAVAC

AGENT.E D'INTERVENTION (contrat 1 an avec possibilité de prolongation) CAVAC de l'Abitibi-Témiscamingue (Val-d'Or) Sous la responsabilité de la direction générale et de la conseillère en ...

Centre de services scolaire des Samares

Le Centre de services scolaire des Samares est à la recherche d'un(e) agent(e) de réadaptation pour venir ajouter du WOW à une grande équipe. En prime, tu pourras explorer une des zones ...

Allied Universal

Agent de Sécurité

Laval, QC

Agent(e) de sécurité - Laval, QC Salaire : 22,00 $/heure | Temps partiel Joignez-vous à l'équipe Allied Universal! Allied Universal est à la recherche d' agents(es) de sécurité professionnels ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Quebec

Call Center Agent information

See Quebec salary details

$8

$15

$26

How much do call center agent jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for call center agent in Quebec is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $17.07 per hour, depending on experience, location, and employer.

How do I become a call center agent?

To become a call center agent, you typically need a high school diploma or equivalent and strong communication skills. Employers often require basic computer proficiency and may provide training on specific tools or scripts; some positions may also require prior customer service experience. Certifications are not mandatory but can enhance your prospects.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What Is a Call Center Agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What jobs pay 4000 a week without a degree?

A call center agent typically does not earn $4,000 a week without significant experience, specialized skills, or management responsibilities. High-paying roles in sales, real estate, or freelance consulting can reach that level, but they often require strong communication skills, a network, or self-employment. Most jobs paying this amount without a degree are rare and usually involve commission-based earnings or entrepreneurial efforts.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, team leaders, or technical support supervisors, with salaries often exceeding $60,000 annually. These positions usually require leadership skills, industry experience, and sometimes certifications in customer service or management.

What are call center agents?

Call center agents are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents may work in customer service, technical support, sales, or telemarketing. Their role often involves using specialized software to manage calls and document interactions, as well as maintaining a high level of professionalism and customer satisfaction.

How can I make 2000 a week working from home?

A call center agent can potentially earn $2,000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, familiarity with customer service tools, and working flexible hours can help increase earnings, but achieving this income level typically requires experience and a high-volume workload.
More about Call Center Agent jobs
What job categories do people searching Call Center Agent jobs in Quebec look for? The top searched job categories for Call Center Agent jobs in Quebec are:
What are popular job titles related to Call Center Agent jobs in QC? For Call Center Agent jobs in QC, the most frequently searched job titles are:
Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Quebec as of July 2026, with employment types broken down into 2% Locum Tenens, 92% Full Time, 4% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $32,996 per year, or $15.9 per hour.

Agent, centre d'appel / Call center representative

Uniban Canada

Laval, QC

Full-time

Re-posted 12 days ago

Job description

DESCRIPTION DU POSTE Titre du poste :  Agent, centre d’appels et audit                                                  Sommaire du poste                                                                                                 Sous la supervision du superviseur, centre d’appels et audit, la personne titulaire du poste répond aux appels des assurés des compagnies partenaires et effectue la vérification des factures vitriers selon les critères préétablis.  Tâches principales associées au poste                                                                   * Répondre aux demandes de renseignements en lien avec les réclamations de vitres automobiles; * Procéder aux différentes étapes pour la gestion des réclamations de bris de vitres via l’utilisation du portail de bris de vitres d’Uniban et autres systèmes; * Recevoir  les  factures  des  ateliers  et  procéder  aux  vérifications  requises  pour l’émission des paiements; * Fournir un service de haute qualité en évaluant et en répondant aux besoins des clients.   Horaire de travail                   Lundi au vendredi : de 7h00 à 21h Samedi : de 8h à 17h Profil recherché Scolarité : DEC Expérience :  2 ans (service à la clientèle un atout)  Excellentes compétences en communication- français-anglais  Être orienté service à la clientèle  Avoir une bonne capacité d’apprentissage Axé travail d’équipe  Être orienté vers le détail et les résultats   Logiciels utilisés :Word, Excel, Outlook et Internet   Environnement de travail : Bureau ouvert Efforts :  Concentration :  Oui, lors de l’écoute des besoins des assurés Physique : Peu d’efforts physiques, peu de risques d’accidents    JOB DESCRIPTION Job Title: Call Centre Representative Job Summary Under the supervision of the Supervisor, Call Center and Audit, the person in charge of the position answers the calls of the insureds of the partner companies and carries out the verification of the stores’ invoices according to pre-established criteria. Main Tasks * Respond to inquiries related to auto glass claims; * Proceed with the various steps for managing glass claims using Uniban Portal and other systems; * Receive invoices from the stores and perform the audit required for the issuance of payments; * Provide high quality service by assessing and responding to customer needs. Work Schedule Full Time according to availability for the business hours below: Monday to Friday:         7:00 am to 9:00 pm Saturday:                      8:00 am to 5:00 pm  Profile Required Education: College Degree Experience: 2 years (customer service an asset) Strong communication skills  Customer service oriented Good ability to learn Team work oriented Details and results oriented Software used: Word, Excel, Outlook and Internet Efforts: Concentration: Yes when listening to insureds needs Physical: Low physical efforts, low risk of accidents