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Technical Support Associate Jobs in Quebec (NOW HIRING)

Ubisoft

Associate Technical Director

Montreal, QC

As an Associate Technical Director at Ubisoft Montreal, you will support production teams in creating and implementing technical systems and gameplay features. You will serve as a technical reference ...

Innergex

Associate Electrical Engineer

Longueuil, QC · On-site

Your contribution! Reporting to the Director - Engineering, the Associate Electrical Engineer ... Support bidding processes, including RFP development, proposal analysis, and technical ...

Bureau Veritas

Client Service Associate

Montreal, QC · On-site

Provide clients with technical support on their varied sampling projects; * Stay current on all Application and interpretation of environmental regulations; * Document and get closure to all client ...

LocalJobShop.ca

IT Store Support Technician

Laval, QC · On-site

Providing store associates with basic troubleshooting guidance and training on store technology ... Technical knowledge of Windows OS, OSX , LAN/WAN, and Office business applications * Web ...

Ardene

IT Store Support Technician

Laval, QC

Providing store associates with basic troubleshooting guidance and training on store technology ... Technical knowledge of Windows OS, OSX , LAN/WAN, and Office business applications * Web ...

Canon Careers

CA$65K - CA$80K/yr

In this role, you will work closely with the Field Service Manager to provide technical support and ... Microsoft Certified Solutions Associate (MCSA) certification or equivalent required. Customer ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Quebec

Technical Support Associate information

See Quebec salary details

$8

$19

$29

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Quebec is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Quebec? The most popular types of Technical Support jobs in Quebec are:
What job categories do people searching Technical Support Associate jobs in Quebec look for? The top searched job categories for Technical Support Associate jobs in Quebec are:
What cities in Quebec are hiring for Technical Support Associate jobs? Cities in Quebec with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Associate Technical Director

Ubisoft

Montreal, QC

Full-time

Posted 21 days ago

Job description

Company Description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!

Job Description

As an Associate Technical Director at Ubisoft Montreal, you will support production teams in creating and implementing technical systems and gameplay features. You will serve as a technical reference within a multidisciplinary team and collaborate with design, programming, and production teams to help ensure the quality, stability, and consistency of game systems and tools.

What you’ll do

  • Collaborate with production teams to create and implement technical gameplay elements
  • Support team members by acting as a technical reference on specific topics
  • Contribute to the improvement of tools, workflows, and production practices
  • Participate in data optimization and validation while respecting technical constraints
  • Perform advanced debugging of production data and resolve technical issues
  • Provide recommendations to improve workflows, tools, and team processes
  • Test new features and tools before release
  • Collaborate with game and level design teams to prototype gameplay features
  • Design and implement complex technical gameplay systems
  • Document technical processes and share best practices across teams
Qualifications

What you bring to the team

  • Experience in game or level design with a strong technical focus
  • Ability to communicate technical concepts clearly with different stakeholders
  • Strong problem-solving and analytical skills
  • Collaborative mindset and focus on player experience
  • Interest in gameplay systems and technical tools
  • Familiarity with different game engines and platforms
  • Experience with 2D or 3D design software
  • Experience with programming or scripting

What to send our way

  • Your CV highlighting relevant skills and experiences
  • Portfolio or project links adapted to the role