Description (en) Mission Reporting to the Technical Support Manager, you'll provide exceptional technical and customer support to international clients. You'll play a key role in troubleshooting ...
Description (en) Mission Reporting to the Technical Support Manager, you'll provide exceptional technical and customer support to international clients. You'll play a key role in troubleshooting ...
Description (en) Mission Reporting to the Technical Support Manager, you'll provide exceptional technical and customer support to international clients. You'll play a key role in troubleshooting ...
Description (en) Mission Reporting to the Technical Support Manager, you'll provide exceptional technical and customer support to international clients. You'll play a key role in troubleshooting ...
Description (en) Mission Reporting to the Technical Support Manager, you'll provide exceptional technical and customer support to international clients. You'll play a key role in troubleshooting ...
Description (en) Mission Reporting to the Technical Support Manager, you'll provide exceptional technical and customer support to international clients. You'll play a key role in troubleshooting ...
Business Manager - Commercial&Operations __ Your role and responsibilities Working in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with ...
Business Manager - Commercial&Operations __ Your role and responsibilities Working in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with ...
Technical Support Specialist
Montreal, QC · Remote
The role As a Technical Support Specialist in a fast-growing iPaaS company, you will be supporting ... Manage support cases and communicate updates clearly * Contribute to testing and continuous ...
Technical Support Specialist
Montreal, QC · Remote
The role As a Technical Support Specialist in a fast-growing iPaaS company, you will be supporting ... Manage support cases and communicate updates clearly * Contribute to testing and continuous ...
Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments * Provide first-level technical support, including ...
Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments * Provide first-level technical support, including ...
Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments * Provide first-level technical support, including ...
Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments * Provide first-level technical support, including ...
Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments * Provide first-level technical support, including ...
Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments * Provide first-level technical support, including ...
Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments * Provide first-level technical support, including ...
Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments * Provide first-level technical support, including ...
Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments * Provide first-level technical support, including ...
Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments * Provide first-level technical support, including ...
Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments * Provide first-level technical support, including ...
Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments * Provide first-level technical support, including ...
Manage customer requests through the incident tracking system, ensuring proper priority levels and ... technical support with external clients * Strong communication skills * Client oriented approach ...
Quick apply
Manage customer requests through the incident tracking system, ensuring proper priority levels and ... technical support with external clients * Strong communication skills * Client oriented approach ...
Reporting to a Support Manager, you would actively engage with Autodesk clients to provide ... Prioritize critical technical issues and monitoring of service level compliance * Document support ...
Reporting to a Support Manager, you would actively engage with Autodesk clients to provide ... Prioritize critical technical issues and monitoring of service level compliance * Document support ...
The role As a Technical Support Specialist in a fast-growing iPaaS company, you will be supporting ... Manage support cases and communicate updates clearly * Contribute to testing and continuous ...
The role As a Technical Support Specialist in a fast-growing iPaaS company, you will be supporting ... Manage support cases and communicate updates clearly * Contribute to testing and continuous ...
Ticketing and SLA management systems * Application logs and debugging tools * Microsoft Copilot and ... Advanced technical troubleshooting and rootcause analysis * Strong SQL and data integrity expertise
Quick apply
Ticketing and SLA management systems * Application logs and debugging tools * Microsoft Copilot and ... Advanced technical troubleshooting and rootcause analysis * Strong SQL and data integrity expertise
Ticketing and SLA management systems * Application logs and debugging tools * Microsoft Copilot and ... Advanced technical troubleshooting and rootcause analysis * Strong SQL and data integrity expertise
Ticketing and SLA management systems * Application logs and debugging tools * Microsoft Copilot and ... Advanced technical troubleshooting and rootcause analysis * Strong SQL and data integrity expertise
Collect field feedback and support product improvements 4. Spare Parts & Warranty Management * Assist in warranty claims processing and technical evaluation * Recommend spare parts selection and ...
Collect field feedback and support product improvements 4. Spare Parts & Warranty Management * Assist in warranty claims processing and technical evaluation * Recommend spare parts selection and ...
Commercial Operations Manager Mission Statement: Provides technical assistance to internal and external customers and ensures timely and cost-effective support in accordance with standard processes ...
Commercial Operations Manager Mission Statement: Provides technical assistance to internal and external customers and ensures timely and cost-effective support in accordance with standard processes ...
Technical Support IT
CA$68K - CA$85K/yr
Provide high-quality technical support and resolve IT requests within reasonable timeframes ... Manage access and licenses (creation, modification, and removal of user accounts and SaaS access)
Technical Support IT
CA$68K - CA$85K/yr
Provide high-quality technical support and resolve IT requests within reasonable timeframes ... Manage access and licenses (creation, modification, and removal of user accounts and SaaS access)
Technical Support IT
CA$68K - CA$85K/yr
Provide high-quality technical support and resolve IT requests within reasonable timeframes ... Manage access and licenses (creation, modification, and removal of user accounts and SaaS access)
Technical Support IT
CA$68K - CA$85K/yr
Provide high-quality technical support and resolve IT requests within reasonable timeframes ... Manage access and licenses (creation, modification, and removal of user accounts and SaaS access)
Technical Support Manager information
What is the role of a technical support manager?
A technical support manager oversees a team responsible for resolving technical issues for customers or internal users, ensuring timely and effective support. They coordinate support activities, develop troubleshooting procedures, and may analyze support metrics to improve service quality, often using tools like ticketing systems and requiring strong communication and technical skills.
Is AI replacing tech support?
As a Technical Support Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, such as troubleshooting and FAQs, but human oversight remains essential for complex issues and customer interactions. AI enhances efficiency but does not fully replace the need for skilled support staff. Technical support roles continue to evolve with technology, emphasizing skills in managing AI tools and customer service.
What Is a Technical Support Manager?
A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.
What is the difference between Technical Support Manager vs Technical Support Specialist?
| Aspect | Technical Support Manager | Technical Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT, Computer Science, or related field; often leadership experience | Associate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft) |
| Work Environment | Supervisory role overseeing support teams, managing escalations | Hands-on technical support, troubleshooting customer issues |
| Employer & Industry Usage | IT departments, tech companies, customer service centers | Help desks, technical support centers, IT service providers |
The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.
What is a technical manager's salary?
The salary of a Technical Support Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Factors such as certifications, technical skills, and leadership experience can influence compensation levels.
What are some common challenges faced by Technical Support Managers, and how can they address them?
Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.
What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?
To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.
What does a Technical Support Manager do?
A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
How much do technical support managers make in the US?
Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical knowledge and leadership skills.
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Full-time
PTO
Posted 11 days ago
Job description
I’m Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements. I’m excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world. Description (en) Mission Reporting to the Technical Support Manager, you’ll provide exceptional technical and customer support to international clients.
You’ll play a key role in troubleshooting, documenting best practices, and contributing to continuous product improvement. Your main responsibilities will include: • Providing technical assistance via phone and email to clients (institutional, commercial, and consumer). • Managing technical escalations with engineering and ensuring full resolution.
• Accurately documenting support cases in internal systems. • Supporting process improvement and customer experience initiatives. • Assisting occasionally with client installations or on-site support.
• Contributing to special projects to enhance service quality and tools. • Ensuring high customer satisfaction with quick, professional, and empathetic service. Your profile You’re a tech-savvy, service-oriented problem solver who enjoys helping clients and finding creative solutions in a fast-paced, international environment.
What we’re looking for: • College diploma in electronics, IT, or equivalent experience. • Minimum 2 years in technical support and customer service. • Excellent command of French and English (Spanish or Portuguese is an asset).
• Basic networking knowledge (DHCP, VPN, DNS) and remote support tools (TeamViewer, LogMeIn, RDP). • Strong working knowledge of Windows and Microsoft Office. • Analytical mindset, autonomy, and strong sense of ownership.
• Great communication and interpersonal skills. • Willingness to be part of an on-call rotation and collaborate within a small, dynamic team. ________________________________________ Working Conditions • Permanent, full-time position based in Longueuil (hybrid schedule: 2 days on-site).
• Day shift, Monday to Friday (8am-6pm). • On-call rotation one week every 5-6 weeks (with compensation). • Competitive salary, based on experience.
• Comprehensive benefits package including: o Group insurance (50% employer-paid after 3 months). o Telemedicine program (Dialogue). o vacation 3 personal days.
o Paid holiday closure period. o Wellness allowance ($225/year). o Exclusive access to the company’s