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Technical Support Manager Jobs in Quebec (NOW HIRING)

Sanimax

Application Support Manager

Montreal, QC · Hybrid

Manager, Application Support As an Application Support Manager, you play a key role in the ... This role is ideal for an experienced IT professional looking to combine technical leadership ...

Sanimax

Application Support Manager

Montreal, QC · Hybrid

Manager, Application Support As an Application Support Manager, you play a key role in the ... This role is ideal for an experienced IT professional looking to combine technical leadership ...

Sanimax

Application Support Manager

Montreal, QC · Hybrid

Manager, Application Support As an Application Support Manager, you play a key role in the ... This role is ideal for an experienced IT professional looking to combine technical leadership ...

ABB

Commercial Operations Manager In this role you will have the opportunity to provide technical ... Each day, you will support more complex technical support cases. You will also showcase your ...

WestGroupe

Support technique

Montreal, QC · On-site

Hybrid work environment IT Technical Support We're looking for a Technical Support Specialist to ... Manage tickets through our service desk platform, ensuring timely resolution and clear ...

IATA

Assistant Manager Technical Fuel

Montreal, QC · On-site

Supporting speakers and moderators, ensuring the audio-visual services provider has all the ... Being present on-site at the event IATA Technical Fuel Documentation andGuidance Material:

IATA

Assistant Manager Technical Fuel

Montreal, QC · On-site

Supporting speakers and moderators, ensuring the audio-visual services provider has all the ... Being present on-site at the event IATA Technical Fuel Documentation andGuidance Material:

KPMG

IT End User Support Manager

Montreal, QC · On-site +1

... of technical issues * Provide Enhanced IT Support to Quebec firm leadership which is primarily ... Manage the IT desktop asset life cycle and accounting for all assets, including dispatch and ...

Xpel

Install Support Tech

Brossard, QC · On-site

As an Installation Support Tech, you will provide technical support at any of our brick and mortar, mobile, or on-site locations. Core Duties * Prepare orders * Stock shelves with various six boxes ...

Xpel

Install Support Tech

Laval, QC · On-site

As an Installation Support Tech, you will provide technical support at any of our brick and mortar, mobile, or on-site locations. Core Duties * Prepare orders * Stock shelves with various six boxes ...

Xpel

Install Support Tech

Laval, QC · On-site

As an Installation Support Tech, you will provide technical support at any of our brick and mortar, mobile, or on-site locations. Core Duties * Prepare orders * Stock shelves with various six boxes ...

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Technical Support Manager information

What is the role of a technical support manager?

A technical support manager oversees a team responsible for resolving technical issues for customers or internal users, ensuring timely and effective support. They coordinate support activities, develop troubleshooting procedures, and may analyze support metrics to improve service quality, often using tools like ticketing systems and requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, such as troubleshooting and FAQs, but human oversight remains essential for complex issues and customer interactions. AI enhances efficiency but does not fully replace the need for skilled support staff. Technical support roles continue to evolve with technology, emphasizing skills in managing AI tools and customer service.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is a technical manager's salary?

The salary of a Technical Support Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Factors such as certifications, technical skills, and leadership experience can influence compensation levels.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical knowledge and leadership skills.
More about Technical Support Manager jobs
What are popular job titles related to Technical Support Manager jobs in Quebec? For Technical Support Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Quebec look for? The top searched job categories for Technical Support Manager jobs in Quebec are:
What cities in Quebec are hiring for Technical Support Manager jobs? Cities in Quebec with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Quebec as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Application Support Manager

Sanimax

Montreal, QC • Hybrid

Full-time

Medical, Dental, Life, Retirement

Posted 10 days ago

Job description

Your professional transformation starts here

Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?

This job is for you!

Manager, Application Support

As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company’s critical applications. You lead a skilled support team, act as the primary escalation point, and serve as the link between business needs, IT operations, and external vendors.

This role is ideal for an experienced IT professional looking to combine technical leadership, operational excellence, and team management.

Our benefits:

  • Competitive salary and annual bonus

  • Comprehensive group insurance plan (dental, medical, life, disability, etc.)

  • Hybrid position with flexible hours following the training period

  • Access to telemedicine and Employee Assistance Program (EAP)

  • Retirement plan with employer contribution

  • Reimbursement for gym memberships and physical activities

  • Professional development and career advancement opportunities within the company

  • On-site gym

Responsibilities

Leadership and Team Management (40%)

  • Participate in capacity planning, workload prioritisation, and optimisation of internal and external support resources

  • Lead, coach, and develop the application support team to ensure high performance and strong engagement

  • Ensure consistent application of support, release, and escalation processes within the team

  • Foster team autonomy through clear roles, proper documentation, and structured knowledge transfer

  • Align support, stability, and improvement priorities with business objectives and IT/product roadmaps

Application Support Operations (30%)

  • Own the availability, stability, and overall quality of application support services

  • Oversee daily support operations and act as the escalation point for critical and high-priority incidents

  • Manage releases (RIM) from a support readiness perspective

  • Escalate major incidents to vendors and ensure resolution within agreed Service Level Agreements (SLAs)

  • Provide structured feedback to vendors regarding incidents, root causes, and service quality

Improvement, Governance and Continuous Improvement (30%)

  • Act as a key interface between business stakeholders, IT teams, and vendors for application support, improvements, and operational priorities

  • Maintain and oversee change request (CR) logs

  • Track, analyse, and report on support and CR performance metrics to support data-driven decision-making

  • Translate operational issues and release feedback into continuous improvement initiatives

  • Support planning and readiness activities for releases with partner teams

  • Own application documentation and knowledge management frameworks

  • Identify operational risks, ensure compliance with IT and audit standards, and support business continuity and disaster recovery planning (BCP/DRP)

Give meaning to your career and help us make a difference: become a transformation champion!

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Thank you for your interest in joining our team. Please note that we will only contact those whose applications are being considered.

At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer

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