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Technical Support Manager Jobs in Quebec (NOW HIRING)

... , CRM (Salesforce), B2B and B2C web platforms, as well as our fleet of Zebra and Honeywell mobile devices. This role combines technical support, application configuration, business needs analysis ...

Summary We are seeking a highly skilled Technical Architect II to support the evolution, automation ... In this role, you will be responsible for designing, implementing, and managing enterprise-scale ...

Provide global product support to our dealer/distributor network for technical concerns to ensure ... Experience using CRM or ERP systems and Google Suite or Microsoft Office. * Demonstrated success in ...

Responsible for providing top quality field technical sales support to customers for pump products and pump systems * Manage & service existing business/ client base within sales territory

We are seeking a Manager, Technical Projects. Reporting to the Global Manufacturing Systems and ... Provide direct support to production teams and develop training programs to ensure mastery of ...

Showing results 41-60

Technical Support Manager information

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Quebec?

The most popular types of Technical Support jobs in Quebec are:

What job categories do people searching Technical Support Manager jobs in Quebec look for?

The top searched job categories for Technical Support Manager jobs in Quebec are:

What cities in Quebec are hiring for Technical Support Manager jobs?

Cities in Quebec with the most Technical Support Manager job openings:

Infographic showing various Technical Support Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 58% Full Time, 28% Part Time, and 13% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technicien mecanicien (WHMS)

Waste Management

Saint-remi, QC • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 23 days ago


Waste Management rating

7.5

Company rating: 7.5 out of 10

Based on 655 frontline employees who took The Breakroom Quiz

26th of 92 rated recycling and waste


Job description

Why WM Canada?

People are the driving force behind everything we do. 

From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada. 

Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.

We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.

Build your trade. Grow your future.

Your skills keep our operations moving.

At WM Canada, skilled trades professionals play a critical role in maintaining one of North America's largest fleets and environmental services networks. We invest in our people, equipment and training because we know skilled trades professionals are the backbone of our operations. 

Why skilled trades professionals choose WM

Work with purpose  
Help maintain the equipment and infrastructure that supports essential services across Canada.

Advanced equipment and diagnostic technology 
Work with modern fleet technology, specialized equipment and evolving systems that keep your skills sharp.

Keep learning 
Access ongoing technical training, certifications and development opportunities to expand your expertise.

Career paths beyond the shop 
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.

Stability you can depend on 
Join an established organization that offers consistent work, long-term opportunities and the support of a North American industry leader.

Why people stay

  • Competitive compensation

  • Career advancement opportunities

  • Ongoing technical training

  • Strong commitment to safety

  • Respect for skilled trades expertise

Bring your skills. Build your career. Grow with WM.


 

I. Job Summary
The Fleet Maintenance Technician position maintains a location/region's 'Specialty Equipped' assets through preventative maintenance and repairs. This position primarily deals with maintenance and repairs of Mobile Shredding and Collection equipment while adhering to safety as well as company regulations and policies. This position is a member of the operations team and has daily interactions with internal employees and external vendors/suppliers. The Fleet Maintenance Technician upholds Shred-its policies, standards, and practices while working with internal employees and external vendors/suppliers and ensures adherence to WMHS's Vision, Mission and Values. Supplementary, this position will also support Plant Operations in regard to maintenance and repairs of facility shredding equipment when needed. This position is not an Automotive or Diesel Mechanic role. Qualified Candidate will be trained effectively.
II. Essential Duties and Responsibilities
 

  • Evaluation of shredding components (shredder, valves, pumps, hydraulic lines, electrical panels, etc.) to determine forward progress (repair, retrofit, scrap), including taking photos and sending them to the Regional Fleet Manager for analysis/determination
  • Perform Shredder 17 week and Annual Preventative Maintenance inspections
  • Diagnose / Repair Shredder systems which includes lifts, augers, conveyor belts and unloading devices as well as minor chassis components
  • Repair of components on trucks that include hoses, pipes, shredder, pump, motor, hopper lifts, lift gates, etc.
  • Removal and disabling of components from trucks destined for decommission
  • Remove, clean, evaluate and re-install components as required. Recognize worn parts and replace them as required
  • Develop and implement creative solutions for installing new technology on older truck models
  • Test and inspection of equipment to ensure it performs to expectations
  • Ensure work area (Shop and or Service vehicle) is kept tidy, organized and secure
  • Ensure Safe work Policies and practices are followed
  • Problem solving and troubleshooting skills relating to mechanical / hydraulic / low voltage electrical systems is required
  • Ability to plan and schedule workflow (efficient and effective results)
  • Excellent verbal communication skills (frequent customer and vendor focused parts & repair support)
  • The ability to multitask and complete duties with minimal supervision
  • Attention to detail
  • Ability to work as part of a team and co-ordinate activities with co-workers and vendors.
  • Demonstrated initiative and results motivated person with a proven history of providing high quality, accurate and timely performance in a customer-oriented environment.
  • Must be willing to travel to outlying branches and stay overnight for multiple days at a time.
  • Decision making (general workplace and business)
  • Ability to document deficiencies with detailed inspections
  • Computer skills that include the use of Microsoft Excel, Word, Outlook and other programs.
  • Knowledge of machinery, hydraulics (PTO & Pumps), Electrical and Pneumatics
  • Working hours must be flexible
  • Perform other duties and responsibilities, as assigned


III. Qualifications 
A. Required Qualifications 
 

  • High School Diploma or equivalent


B. Preferred Qualifications 
 

  • 2 years on experience in hydraulic equipment
  • Bilingual English/French preferred


IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Lifting
  • Carrying
  • Pushing
  • Pulling
  • Climbing
  • Stooping
  • Kneeling
  • Crouching
  • Reaching
  • Feeling
  • Standing
  • Walking
  • Handling
  • Grasping
  • Talking
  • Hearing
  • Repetitive Motions
  • Eye/Hand/Foot Coordination


Field: This job operates in both inside garage, shop or gas plant conditions as well as in outside conditions that include inclement weather, heat and humidity.
 

Pay: The expected base pay rate for this position is $26.68/h. This rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors, including the candidate's relevant experience, education, training, certifications, qualifications, and work location. 
This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing-including preemployment screening, postincident evaluations, reasonable suspicion checks, and random testing-in accordance with government regulations and company policies.
V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a RRSP, and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.

Wrench with the best! Our technicians are trained to provide superior maintenance on diesel equipment. We care about our technician's safety and show it by demanding solid safety practices of all our technicians and managers. Pride, safety, training, growth, opportunity, great benefits, rewards - check us out, we may be the company for you!

What Waste Management employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


WM logo

About WM

Sourced by ZipRecruiter

Industry

Environmental consulting services and water, sewage, waste, steam, air heating and cooling systems

Company size

10,000+ Employees

Headquarters location

Houston, TX, US