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Technical Support Manager Jobs in Quebec (NOW HIRING)

MAgroup Tecnickrome

The position also provides technical support to operations and oversees the industrialization of ... Proven experience in personnel management required. Manufacturing environment experience required.

MAgroup Tecnickrome

The position also provides technical support to operations and oversees the industrialization of ... Proven experience in personnel management required. * Manufacturing environment experience required.

WSP

Experienced Technician, Design Support

Sept-iles, QC · On-site

CA$72K - CA$97K/yr

Support the preparation of specifications, tender documents, and construction packages for ... Provide technical assistance during construction, installation, and commissioning activities.

WSP

Experienced Technician, Design Support

Sept-iles, QC · On-site

CA$72K - CA$97K/yr

Support the preparation of specifications, tender documents, and construction packages for ... Provide technical assistance during construction, installation, and commissioning activities.

IMP Group

Technical Writer

Dorval, QC

IEAG is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group, aircraft maintenance, inspection, and refurbishment ...

Airbus Atlantique Canada Inc.

Gestionnaire du support au programme - Nouveau projet de développement / Program Support Manager ... technical interactions, to the product maturity for its entrance into service ; * Manage in ...

Airbus Atlantique Canada Inc.

Gestionnaire du support au programme - Nouveau projet de développement / Program Support Manager ... technical interactions, to the product maturity for its entrance into service ; * Manage in ...

Airbus Atlantique Canada Inc.

... technical interactions, to the product maturity for its entrance into service ; Manage in ... Supporting the implementation of the required dashboard to follow project deliverables progression ...

L'Excellence Agridustrie de l'Estrie inc.

Technical Equipment Advisor - Sales & Solutions (Granby & Sherbrooke) Excellence Agridustrie de ... and support the decision-making process * Use digital tools (CRM, inventory systems, client ...

L'Excellence Agridustrie de l'Estrie inc.

Technical Equipment Advisor - Sales & Solutions (Granby & Sherbrooke) Excellence Agridustrie de ... and support the decision-making process * Use digital tools (CRM, inventory systems, client ...

L'Excellence Agridustrie de l'Estrie inc.

... support the decision-making process Use digital tools (CRM, inventory systems, client tracking) to ... technical validation and product availability Provide after-sales support and contribute to ...

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Technical Support Manager information

What is the role of a technical support manager?

A technical support manager oversees a team responsible for resolving technical issues for customers or internal users, ensuring timely and effective support. They coordinate support activities, develop troubleshooting procedures, and may analyze support metrics to improve service quality, often using tools like ticketing systems and requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, such as troubleshooting and FAQs, but human oversight remains essential for complex issues and customer interactions. AI enhances efficiency but does not fully replace the need for skilled support staff. Technical support roles continue to evolve with technology, emphasizing skills in managing AI tools and customer service.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is a technical manager's salary?

The salary of a Technical Support Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Factors such as certifications, technical skills, and leadership experience can influence compensation levels.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical knowledge and leadership skills.
More about Technical Support Manager jobs
What are popular job titles related to Technical Support Manager jobs in Quebec? For Technical Support Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Quebec look for? The top searched job categories for Technical Support Manager jobs in Quebec are:
What cities in Quebec are hiring for Technical Support Manager jobs? Cities in Quebec with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Quebec as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Technical director

MAgroup Tecnickrome

On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

MAGroup Canada – Tecnickrome Aéronautique is seeking a Technical Director The Technical Director is responsible for the technical team and the methods engineering team. This role leads the technical development of new parts, the optimization of manufacturing processes (shot peening, HVOF, plating, and other special processes), as well as the integration of advanced manufacturing technologies within the plant. The position also provides technical support to operations and oversees the industrialization of new parts, along with continuous improvement of manufacturing methods.

The incumbent must ensure high-quality technical service using available information and resources, often under tight deadlines and in alignment with production and business priorities. The role requires initiative and creativity to continuously improve the efficiency of the technical function and to achieve performance and delivery objectives. MAGroup Canada provides integrated aerospace landing gear manufacturing solutions through a unified team of highly dedicated and exceptionally skilled professionals.

By combining machining and special processes, we create superior value for our customers, employees, and partners. More specifically, MAGroup Canada – Tecnickrome Aéronautique specializes in surface treatment of landing gear components. The company has developed deep expertise in nickel, chrome, zinc-nickel, cadmium, and cadmium-titanium plating processes, as well as HVOF coatings, non-destructive testing (NDT/CND) including fluorescent penetrant inspection and magnetic particle inspection, burn detection, shot peening, machining, and painting.

Requirements University degree in Chemical or Mechanical Engineering, or other technical diploma with relevant experience. Engineer with 10 years of experience, or Technician with 20 years of experience. Aerospace industry experience preferred.

Surface treatment experience an asset. Proven experience in personnel management required. Manufacturing environment experience required.

Bilingual: French and English (spoken and written). Key Competencies : Judgment, dynamism, integrity, initiative, teamwork, communication, leadership, workload management, and relationship management. Other Skills Proficiency with office and technical drawing software.

Ability to read and interpret 2D drawings, 3D models, and aerospace manufacturing specifications. Strong command of Microsoft Office Suite (Word, Excel, PowerPoint). As a company registered under Canada’s Controlled Goods Program (CGP) , MAGroup Canada complies with the Controlled Goods Regulations of Canada .

Successful candidates must meet the eligibility requirements of the Controlled Goods Program and may be subject to additional background verification processes. MAGroup Canada is an equal opportunity employer committed to fostering an inclusive, diverse, and respectful workplace. We consider all qualified applicants without regard to race, ethnic origin, nationality, colour, religion, sex, gender identity or expression, sexual orientation, age, disability, neurodiversity, veteran status, or any other characteristic protected by law.

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