Assurer le support technique aupres des ingenieurs de projets et clients; * Mettre a jour les documents relatifs aux projets; * Effectuer la redaction de documents de projet; * Effectuer des releves ...
Assurer le support technique aupres des ingenieurs de projets et clients; * Mettre a jour les documents relatifs aux projets; * Effectuer la redaction de documents de projet; * Effectuer des releves ...
Have strong technical skills and the ability to promote digital and self-service banking options to ... Internal training to support your career growth and enhance your skills * An organization committed ...
Have strong technical skills and the ability to promote digital and self-service banking options to ... Internal training to support your career growth and enhance your skills * An organization committed ...
Have strong technical skills and the ability to promote digital and self-service banking options to ... Internal training to support your career growth and enhance your skills * An organization committed ...
Have strong technical skills and the ability to promote digital and self-service banking options to ... Internal training to support your career growth and enhance your skills * An organization committed ...
Associe(e) aux Operations II | Operations Associate II
Sherbrooke, QC · On-site
CA$45K - CA$56K/yr
DESCRIPTION Responsible for all duties necessary to support warehouse, delivery and technical teams. The Operations Associate II is an important role to ensure our success of our operations within ...
Associe(e) aux Operations II | Operations Associate II
Sherbrooke, QC · On-site
CA$45K - CA$56K/yr
DESCRIPTION Responsible for all duties necessary to support warehouse, delivery and technical teams. The Operations Associate II is an important role to ensure our success of our operations within ...
(CAN) Associe, equipe de l'aire des caisses
Granby, QC · On-site
CA$18.75/hr
... associate? Please login to your Workday account and use the Find Jobs report to apply for this job. * Find Jobs Important Note: To support resume screening, interviews and other candidate evaluations ...
(CAN) Associe, equipe de l'aire des caisses
Granby, QC · On-site
CA$18.75/hr
... associate? Please login to your Workday account and use the Find Jobs report to apply for this job. * Find Jobs Important Note: To support resume screening, interviews and other candidate evaluations ...
(CAN) Associe, equipe de l'aire des caisses
Granby, QC · On-site
CA$18.75/hr
... associate? Please login to your Workday account and use the Find Jobs report to apply for this job. * Find Jobs Important Note: To support resume screening, interviews and other candidate evaluations ...
(CAN) Associe, equipe de l'aire des caisses
Granby, QC · On-site
CA$18.75/hr
... associate? Please login to your Workday account and use the Find Jobs report to apply for this job. * Find Jobs Important Note: To support resume screening, interviews and other candidate evaluations ...
Technical Support Associate information
See Sherbrooke, QC salary details
$7.98 - $9.86
1% of jobs
$9.86 - $11.74
8% of jobs
$11.74 - $13.62
10% of jobs
$14.79 is the 25th percentile. Wages below this are outliers.
$13.62 - $15.50
11% of jobs
$15.50 - $17.38
16% of jobs
The median wage is $17.94 / hr.
$17.38 - $19.26
16% of jobs
$19.26 - $21.13
12% of jobs
$21.60 is the 75th percentile. Wages above this are outliers.
$21.13 - $23.01
8% of jobs
$23.01 - $24.89
10% of jobs
$24.89 - $26.77
5% of jobs
$26.77 - $28.65
4% of jobs
$7
$18
$28
How much do technical support associate jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for technical support associate in Sherbrooke, QC is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.79 and $22.78 per hour, depending on experience, location, and employer.
What does a technical support associate do?
A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.
What are the key skills and qualifications needed to thrive as a technical support associate?
To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.
What are some common challenges technical support associates face, and how can they effectively manage them?
Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What is the difference between Technical Support Associate vs Customer Support Specialist?
| Aspect | Technical Support Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Call centers, IT departments, technical help desks | Call centers, retail, online support platforms |
| Industry Usage | IT, software, hardware companies | Retail, telecom, service industries |
| Common Search/Comparison | Technical Support Associate vs Customer Support Specialist |
The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.
What cities near Sherbrooke, QC are hiring for Technical Support Associate jobs?
Cities near Sherbrooke, QC with the most Technical Support Associate job openings:
Full-time
Re-posted 16 days ago
Job description
Integre a l'equipe du secteur Industrie, vous participerez a la conception de differents projets en mecanique industrielle.
Taches et responsabilites generales
- Participer a la conception et a l'elaboration des plans et devis en mecanique industrielle, (dessins detailles de tuyauterie, amenagement des equipements, dessins de ventilation industrielle, etc.);
- Effectuer des calculs de conception;
- Participer et collaborer au positionnement et au montage des equipements et de leurs composantes;
- Participer a la mise en marche des equipements et s'assurer du respect de leur fonctionnalite;
- Participer a l'elaboration et l'organisation de la documentation technique;
- Assurer une forte coordination avec les autres disciplines dans l'execution des projets;
- Emettre des recommandations afin d'assurer des operations efficaces et en respect des normes;
- Assurer le support technique aupres des ingenieurs de projets et clients;
- Mettre a jour les documents relatifs aux projets;
- Effectuer la redaction de documents de projet;
- Effectuer des releves chez differents clients.
Profil
- Baccalaureat en genie mecanique en cours;
- Connaissances des logiciels de base de conception mecanique (Revit, solidworks, plant3D,etc);
- Carte ASP (atout);
- Curiosite intellectuelle, rigueur, esprit d'equipe et dynamisme.
Salaire
Entre 24,00 et 28,50 $ en fonction du nombre de stage complete.
Si vous avez des questions sur le poste et souhaitez en savoir plus, n'hesitez pas a nous contacter a william.leclerc@exp.com. Il nous fera un plaisir de vous fournir des precisions.