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Technical Support Associate Jobs in Quebec (NOW HIRING)

Groupe Excelpro

Methods Agent

Montreal, QC · On-site

You will provide standardized and consistent technical support to the teams. You will be the ... Associate the correct sequential steps with work orders. * Generate and update production binders ...

New

Groupe Excelpro

Methods Agent

Montreal, QC · On-site

You will provide standardized and consistent technical support to the teams. You will be the ... Associate the correct sequential steps with work orders. Generate and update production binders ...

New

Groupe Excelpro

Methods Agent

Montreal, QC · On-site

You will provide standardized and consistent technical support to the teams. You will be the ... Associate the correct sequential steps with work orders. * Generate and update production binders ...

New

Ardene

IT Store Support Technician

Laval, QC · On-site

Providing store associates with basic troubleshooting guidance and training on store technology ... Technical knowledge of Windows OS, OSX , LAN/WAN, and Office business applications * Web ...

Canon Careers

CA$65K - CA$80K/yr

In this role, you will work closely with the Field Service Manager to provide technical support and ... Microsoft Certified Solutions Associate (MCSA) certification or equivalent required. Customer ...

Cloud Chamber

Associate Producer

Montreal, QC

As an Associate Producer at Cloud Chamber, you will coordinate the work of technical and creative ... Naturally empathetic and able to foster a collaborative work environment that supports diverse ...

2K

Associate Producer

Montreal, QC

As an Associate Producer at Cloud Chamber, you will coordinate the work of technical and creative ... Naturally empathetic and able to foster a collaborative work environment that supports diverse ...

Leap Event Technology

IT Analyst

Montreal, QC · On-site +1

... technical support to end users via tickets, email, phone and chat * Troubleshoot and resolve ... Associate's Degree, Bachelor's preferred * 5+ years experience in a Helpdesk/IT Support position ...

Altasciences

Associate Scientist (BSD)

Laval, QC

Support responses to QA reports * Assigned by management on studies and tasks based on scientific ... Ability to read and interpret technical documents and industry specific manuals. Ability to write ...

Ubisoft

Associate Director, Game Services

Montreal, QC · On-site

As an Associate Director, Game Services at Ubisoft Montréal, you will lead a multidisciplinary ... team leads, technical experts, and operational teams supporting Ubisoft productions * Develop ...

Lojel

Store Associate

Montreal, QC · On-site

ABOUT THE ROLE We're looking for customer-focused Store Associates who love connecting with people ... As such, along with product and brand education, you'll be supporting our customers with technical ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Quebec

Technical Support Associate information

See Quebec salary details

$8

$19

$29

How much do technical support associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for technical support associate in Quebec is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $23.32 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Quebec?

The most popular types of Technical Support jobs in Quebec are:

What job categories do people searching Technical Support Associate jobs in Quebec look for?

The top searched job categories for Technical Support Associate jobs in Quebec are:

What cities in Quebec are hiring for Technical Support Associate jobs?

Cities in Quebec with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $40,245 per year, or $19.3 per hour.

Methods Agent

Groupe Excelpro

Montreal, QC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

In the role of Methods Agent, your main responsibility will be to act as a liaison between engineering and production. You will provide standardized and consistent technical support to the teams. You will be the operational backbone of cross-site standardization. More precisely, you will have to :
  • Create and update the steps sequence in Prextra based on released engineering or customer documents.
  • Associate the correct sequential steps with work orders.
  • Generate and update production binders, including drawings, lists, instructions, and related documents.
  • Create picking lists consistent with the list of components and purchasing requirements.
  • Complete and maintain technical documentation related to manufacturing.
  • Answer questions from production colleagues regarding plans, instructions, and processes.
  • Interpret electrical and mechanical plans to support operations.
  • Support factory acceptance testing on ongoing projects.
  • In collaboration with the engineering team, update plans (TQF).
  • Participate in the non-compliance management process and document causes and corrective actions.
  • Work closely with designers and engineers to clarify requirements and ensure consistency in technical deliverables.
  • Support planning in the preparation and sequencing of work orders.
  • Participate in project follow-up meetings, as required.
  • Apply the methods standards established by the methods supervisor.
  • Propose improvements to work instructions, work order structures, document formats, or work sequences.
  • Contribute to reducing irregularities (variations) and harmonizing practices across different sites.
  • Participate in employee training on methods and tools.
  • Perform all other related tasks.

REQUIREMENTS
  • Hold a college diploma or a bachelor's degree in industrial, mechanical, or electrical engineering, or any other equivalent qualification.
  • 5 to 8 years of experience in a similar position.
  • Be fluent in French and English, both spoken and written, to communicate effectively with our partners outside of Quebec.
  • Proficient in using Microsoft Office Suite (intermediate level).

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