Technical Support Associate Jobs in Quebec (NOW HIRING)

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

The IT Application Developer’s, primary focus is to support and help develop distribution related Reporting, perform change management tasks to promote program changes into multiple environments and develop labels and shipping documentation. The IT Application Developer will work closely with IT and business resources in the head office and global distribution centers. The mandate will include documenting, analyzing, and resolving production reporting issues; developing new reporting solutions, testing, and implementing initiatives to support our business customers.

This position will be based in the Montreal Corporate office reporting directly to the Sr. Manager, IT Applications, Distribution

The role

• Follow-up Incidents assigned to the Distribution team pertaining to reporting requests.
• Deploy new development using Change Management tool from test to production WMS systems.
• Maintain security in reporting software.
• Work with the business to define and document technical specifications and then develop new reports or make changes to existing reports.
• Follow Gildan software development life cycle (SDLC) methodology and standards for the programming and documentation.
• As the development skills improve with internal training, and the knowledge of Gildan business processes progress, the development of labels and distribution documents will be added to the list of responsibilities

The requirements

• At least Bachelor’s Degree in Computer Science and Engineering from a reputed public or private university.
• Minimum of 5 year experience as a Programmer or as a Technical Support with a development background.
• Knowledge of a WMS is important (Manhattan Associates - WMi is an asset)
• Knowledge of IBM's AS400 platform and RPG programming tool is an asset.
• Knowledge of Cognos reporting tools (SCI - Supply Chain Intelligence is an asset)
• Knowledge of Change Management software (Turnover by Soft Landing is an asset)
• Experience working in a complex global environment.
• Strong analysis and problem-solving skills using a systematic approach.
• Capacity to understand and evaluate priorities and urgencies.
• Good interpersonal and customer service skills with a desire to collaborate and share with others.
• Meticulous and thorough in completion of tasks.
• Ability to create clear and concise technical documents.
• Ability and desire to understand the system architecture, and business processes. Willing to learn new technologies.
• Experience with MS productivity tools a must
• Experience with Smartsheet and SharePoint (Asset)
• Excellent written and oral skills in English.
• This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or requiring services in a language other than French – mainly English.

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.