Player Support Agent Jobs in Quebec (NOW HIRING)

Are you driven by delivering quality service and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Modification Technician, you will play a key role in processing policy changes and supporting the administration of individual life insurance contracts.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

As a Modification Technician, you'll be at the core of our mission. Here are the main responsibilities:

• Process policy changes according to agent and client requests

• Communicate with advisors through internal tools (Business Tracker)

• Handle urgent cases in collaboration with internal partners

• Ensure accuracy and quality when processing contract modifications

• Prioritize and manage workload efficiently based on incoming requests

We're looking for someone who:

• Is known for their strong organizational skills and ability to prioritize effectively

• Stands out for their autonomy and ability to work independently

• Demonstrates strong attention to detail and commitment to quality

• Is recognized for their ability to learn quickly and navigate complex processes

• Has 2-3 years of experience in insurance administration or a related field

• A work environment where learning and development merge with a collective pursuit of excellence

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply - your place might be with us, and we want to get to know you!

The typical hiring range for this position is between $47,544 and $78,090 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Please note that this position is a temporary 12-month contract. This opportunity provides valuable experience within a leading Canadian insurance and wealth management organization, while offering the chance to develop your skills and expand your professional network.

iA Financial Group

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.