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Player Support Agent Jobs (NOW HIRING)

GAN

Customer Support Agent (Night Shift)

Las Vegas, NV · On-site +1

$20/hr

Join our Customer Services Team as a Customer Support Agent and help create exceptional experiences for our players and clients. In this role, you'll be the frontline of support, assisting users with ...

GAN

Customer Support Agent (Night Shift)

$20/hr

Join our Customer Services Team as a Customer Support Agent and help create exceptional experiences for our players and clients. In this role, you'll be the frontline of support, assisting users with ...

Berlinbrands CC GmbH

Customer Support Agent for Poland

$19.25 - $25.50/hr

Customer Support Agent for Poland Bratislava, Slovakia Place of work Bratislava, Slovakia OR Remote ... Team player * Negotiator * Customer support experience is a big advantage but not a must Advertiser ...

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Player Support Agent information

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How much do player support agent jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for player support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a Player Support Agent job?

A Player Support Agent assists gamers by addressing technical issues, troubleshooting problems, and responding to inquiries about a game or platform. They provide support via chat, email, or tickets to ensure a smooth gaming experience. Their role also includes reporting bugs, escalating issues to developers, and offering guidance on in-game content or account-related concerns. Strong communication and problem-solving skills are essential for this position.

What is the highest paying job at a casino?

In a casino, high-paying roles include executive positions such as casino general managers and directors, who oversee operations and can earn six-figure salaries. Other well-compensated roles include surveillance directors and high-level security managers, often requiring extensive experience and specialized skills. These positions typically involve leadership, management, and industry knowledge.

What does a typical workday look like for a Player Support Agent?

A typical day for a Player Support Agent involves responding to player inquiries via email, chat, or in-game messaging, troubleshooting technical or account-related issues, and escalating more complex cases to specialized teams. Agents often work closely with teammates and other departments, such as quality assurance and community management, to gather information on recurring problems and suggest improvements. The role requires multitasking, managing multiple support tickets simultaneously, and staying up-to-date with game updates or patches. Most agents work in shifts, and the environment is usually fast-paced, but collaborative, with opportunities for training and advancement into lead or supervisory roles.

What is a player support job description?

A player support agent is responsible for assisting players with technical issues, account management, and gameplay questions through various communication channels such as chat, email, or phone. They need strong communication skills, knowledge of the game or platform, and often use support tools or ticketing systems to track and resolve issues efficiently.

What are the key skills and qualifications needed to thrive in the Player Support Agent position, and why are they important?

To thrive as a Player Support Agent, you need strong communication skills, problem-solving abilities, and familiarity with gaming platforms or software, often supported by a high school diploma or equivalent. Experience with customer support tools like Zendesk, Salesforce, and ticketing systems is highly beneficial. Excellent interpersonal skills, patience, and the ability to remain calm under pressure help agents effectively address and resolve player concerns. These skills ensure a positive gaming experience for users, foster loyalty, and maintain the reputation of the gaming company.

What jobs pay 500,000 a year in the US?

Player Support Agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most roles in customer support or gaming support are salaried at lower levels, though bonuses and incentives can increase total compensation.

What does a player support agent do?

A player support agent assists gamers by resolving technical issues, answering questions, and providing guidance related to gameplay, accounts, or transactions. They often communicate via chat, email, or phone and need good communication skills and knowledge of the gaming platform or product.
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Player Support Agent jobs near you
Infographic showing various Player Support Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
Customer Support Agent (Night Shift)

Customer Support Agent (Night Shift)

GAN

Las Vegas, NV • On-site, Remote

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join our Customer Services Team as a Customer Support Agent and help create exceptional experiences for our players and clients. In this role, you'll be the frontline of support, assisting users with inquiries, resolving issues efficiently, and ensuring a seamless customer experience across our platforms.
Working alongside a collaborative team of customer service professionals, team leaders, and GAN casino clients, you'll play a key role in maintaining high service standards and fostering strong client relationships. If you're passionate about helping others, thrive in a fast-paced environment, and enjoy solving problems, this is an exciting opportunity to make a meaningful impact while growing your career with GAN.
Core responsibilities
  • Provide exceptional support through phone, live chat, and email, ensuring a positive customer experience.
  • Address and resolve B2B issues with expertise, offering insights into our comprehensive range of services.
  • Conduct daily monitoring to detect and prevent fraud across both B2C and B2B operations.
  • Collaborate seamlessly with technology departments, both in-house and third-party, to address technical issues related to customers and products.
  • Vigilantly monitor website availability and functionality, promptly alerting relevant parties to any performance or accessibility concerns.
  • Assist customers in processing deposits and withdrawals, ensuring smooth financial transactions.
  • Contribute to the testing process for new products and services, ensuring a seamless rollout.
Experience and key competencies
  • Demonstrating proficiency in Google Suite and Jira.
  • Navigating technical intricacies, showcasing expertise in online troubleshooting.
  • Exhibiting superb written and verbal English communication skills.
  • Excelling in precision multitasking, perfectly suited for our shift-based, hourly position (flexibility across days).
  • Prior experience with working overnight / graveyard hours.
  • Delivering a customer-centric experience through a friendly, patient demeanor.
  • Balancing self-motivation with a team-player ethos, accompanied by leadership potential. Applying high emotional intelligence (EQ) to enhance workplace dynamics.
  • Swift decision-making and a proactive approach to taking initiative.
  • Bringing previous experience in online gaming/gambling/sports betting (considered a significant advantage).
  • Demonstrating familiarity with customer fraud management practices (a definite asset).

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match - we love close matches too!
Our benefits, Your happiness
  • Recharge with our comprehensive PTO program and company-paid holidays, ensuring you have time to rest and recharge.
  • Enjoy peace of mind with our paid parental leave, supporting you through the joys of parenthood.
  • Prioritize your well-being with extensive health, dental, and vision coverage.
  • Benefit from financial security through our short-term and long-term disability insurance, as well as life insurance.
  • Plan for your future with our competitive 401(k) matching contributions.
  • Enhance your professional growth with our robust Supplemental Training Program, which includes training sessions and company-wide knowledge-sharing opportunities.
  • Thrive in a culture that values innovation and independence, celebrating success in a diverse and multicultural environment where you'll collaborate with talented professionals from around the world.
Compensation & Schedule
  • Salary: $20.00 hourly base rate + $3.00 per hour graveyard shift differential
  • Graveyard Schedule: 11:00PM - 8:00AM Friday through Tuesday (Wednesday & Thursday OFF)
Travel Requirements
This role does not require any travel.
Recruitment flow
  • Phone Screen - Interview & Testing - Second Interview - Offer
  • Start date: ASAP

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are!
Location
Must live in Las Vegas, Nevada
Department Customer Service Locations Las Vegas, Nevada Remote status Fully Remote

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