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Player Support Agent Jobs (NOW HIRING)

One, Inc.

Technical Support Agent, Tier 1

Technical Support Agent Tier 1 Department: Customer Support Reports To: Technical Support, Team ... Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional ...

Angel Studios

Customer Support Agent

Provo, UT · On-site

$17 - $19/hr

Customer Support Agents are responsible for providing quality customer support on behalf of Angel ... Must be able to maintain good relationships with team members and be a team player * Proficient ...

SOMFY Group

Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and ... Positive attitude, willingness to learn, team player, outgoing, patient, and genuine * Knowledge of ...

Somfy

Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and ... Positive attitude, willingness to learn, team player, outgoing, patient, and genuine * Knowledge of ...

SOMFY Group

Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and ... Positive attitude, willingness to learn, team player, outgoing, patient, and genuine * Knowledge of ...

Somfy

Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and ... Positive attitude, willingness to learn, team player, outgoing, patient, and genuine * Knowledge of ...

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How much do player support agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for player support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a player support agent?

A Player Support Agent assists gamers by addressing technical issues, troubleshooting problems, and responding to inquiries about a game or platform. They provide support via chat, email, or tickets to ensure a smooth gaming experience. Their role also includes reporting bugs, escalating issues to developers, and offering guidance on in-game content or account-related concerns. Strong communication and problem-solving skills are essential for this position.

What does a player support agent do?

A typical day for a Player Support Agent involves responding to player inquiries via email, chat, or in-game messaging, troubleshooting technical or account-related issues, and escalating more complex cases to specialized teams. Agents often work closely with teammates and other departments, such as quality assurance and community management, to gather information on recurring problems and suggest improvements. The role requires multitasking, managing multiple support tickets simultaneously, and staying up-to-date with game updates or patches. Most agents work in shifts, and the environment is usually fast-paced, but collaborative, with opportunities for training and advancement into lead or supervisory roles.

What skills and qualifications are needed to be a player support agent?

To thrive as a Player Support Agent, you need strong communication skills, problem-solving abilities, and familiarity with gaming platforms or software, often supported by a high school diploma or equivalent. Experience with customer support tools like Zendesk, Salesforce, and ticketing systems is highly beneficial. Excellent interpersonal skills, patience, and the ability to remain calm under pressure help agents effectively address and resolve player concerns. These skills ensure a positive gaming experience for users, foster loyalty, and maintain the reputation of the gaming company.

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Player Support Agent jobs near you
Infographic showing various Player Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Technical Support Agent, Tier 1

One, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Position Title: Technical Support Agent Tier 1
Department: Customer Support
Reports To: Technical Support, Team Lead
FLSA Status: Hourly
Job Type: Full-time
Location: US Remote
Overview:
The Technical Support Agent is responsible for providing exceptional customer service while helping external customers identify and resolve technical application issues for our suite of products through all means available (i.e. phone, email, chat, etc.). The TSA will be included on the on-call rotation of a week (Once every 4-5 weeks) for emergency after-hours support line. The agent is responsible for the case management in our CRM system as appropriate. This individual must be detail oriented and possess a strong technical interest.
Key Responsibilities:
  • Facilitate communication between One Inc Support and customers regarding open cases
  • Troubleshoot technical problems and answer support questions for One Inc. products
  • Create, update, and close their CRM tickets as appropriate
  • Escalate complex, difficult, or complaint calls to a Tier II Technical Support Engineer or Manager and/or other internal resources necessary
  • Clearly articulate technical issues, solutions, and activities to colleagues and clients
  • Investigate bugs, support, change, and/or features requests by gathering business and technical requirements
  • Creation and review of knowledge base articles for reference by other team members
  • Work in team environments that span functional and geographic boundaries
  • Build strong, trustful relationships with customers
  • Other duties assigned as necessary

Skills:
  • Excellent attention to detail, strong investigative skills and exceptional analytical skills
  • Solid time-management skills
  • Strong interpersonal skills and the ability to adapt in a complex and changing environment
  • Excellent verbal and written communication skills
  • Excellent customer service ability that results in trust and long-standing relationships with our customers
  • Demonstrated ability to prioritize and multi-task in a deadline driven, high pressure environment
  • Must be team oriented with the ability to work independently and have the flexibility to work on holidays and weekends as needed

Preferred Skills:
  • Business to business external customer support
  • SaaS support experience
  • Insurance industry experience dealing with a policy and/or agency management system
  • Exposure to PCI compliance standards and software development lifecycles
  • Have any/ all of the following experience using: Salesforce, JIRA, and AHA experience a plus.

Education & Experience:
  • Bachelor's Degree in Computer Science, Information Systems, or 2+ years of technical support or equivalent software application experience
  • Proven work experience in a similar role, - insurance or payments industry experience preferred

Desired Traits:
  • Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Standard indoor office setting; exposure to computer screens.
Physical:
Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.
Vision:
See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
Hearing:
Ability to hear in the normal audio range with or without corrections.
Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That's the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments.
The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.
Headquartered in Folsom, CA-One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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