Help Desk Agent - Level 1
$15.75 - $20/hr
Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.
Help Desk Agent - Level 1
$15.75 - $20/hr
Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.
Help Desk Agent - Level 1
Rochester Hills, MI · On-site
$15.75 - $20/hr
Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.
Help Desk Agent - Level 1
Rochester Hills, MI · On-site
$15.75 - $20/hr
Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.
Tier 1 Agent (Shift 1)
Arlington, VA · On-site
$21.50 - $28.50/hr
The Tier 1 Agent provides entry-level classified technical support for enterprise storage and ... Provide high-quality enterprise-level classified technical support to customers in accordance with ...
Tier 1 Agent (Shift 1)
Arlington, VA · On-site
$21.50 - $28.50/hr
The Tier 1 Agent provides entry-level classified technical support for enterprise storage and ... Provide high-quality enterprise-level classified technical support to customers in accordance with ...
Technical Support Agent-Level 1
Chula Vista, CA · On-site
$19 - $24/hr
The Level 1 Technical Support Agent will report to the Support Manager and will oversee the day-to-day operations of the support desk, ensuring timely and high-quality responses to customer inquiries ...
Technical Support Agent-Level 1
Chula Vista, CA · On-site
$19 - $24/hr
The Level 1 Technical Support Agent will report to the Support Manager and will oversee the day-to-day operations of the support desk, ensuring timely and high-quality responses to customer inquiries ...
Technical Support Agent-Level 1
$19 - $24/hr
The Level 1 Technical Support Agent will report to the Support Manager and will oversee the day-to-day operations of the support desk, ensuring timely and high-quality responses to customer inquiries ...
Technical Support Agent-Level 1
$19 - $24/hr
The Level 1 Technical Support Agent will report to the Support Manager and will oversee the day-to-day operations of the support desk, ensuring timely and high-quality responses to customer inquiries ...
None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE ... The DOT Tier 1 agent is the first line of contact with the DOT customer base. As such the agent is ...
None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE ... The DOT Tier 1 agent is the first line of contact with the DOT customer base. As such the agent is ...
Service Desk Agent
Washington, DC · On-site
$40K/yr
None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE ... The DOT Tier 1 agent is the first line of contact with the DOT customer base. As such the agent is ...
Service Desk Agent
Washington, DC · On-site
$40K/yr
None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE ... The DOT Tier 1 agent is the first line of contact with the DOT customer base. As such the agent is ...
Service Desk Agent
Washington, DC · On-site
$19.25 - $24.50/hr
The DOT Tier 1 agent is the first line of contact with the DOT customer base. As such the agent is ... Provides detailed level answers on Windows & Office applications and provides escalation and ...
Service Desk Agent
Washington, DC · On-site
$19.25 - $24.50/hr
The DOT Tier 1 agent is the first line of contact with the DOT customer base. As such the agent is ... Provides detailed level answers on Windows & Office applications and provides escalation and ...
Service Desk Agent
Washington, DC · On-site
$40K/yr
The DOT Tier 1 agent is the first line of contact with the DOT customer base. As such the agent is ... Provides detailed level answers on Windows & Office applications and provides escalation and ...
Service Desk Agent
Washington, DC · On-site
$40K/yr
The DOT Tier 1 agent is the first line of contact with the DOT customer base. As such the agent is ... Provides detailed level answers on Windows & Office applications and provides escalation and ...
Service Desk Agent
Washington, DC · On-site
$19.25 - $24.75/hr
The DOT Tier 1 agent is the first line of contact with the DOT customer base. As such the agent is ... Provides detailed level answers on Windows & Office applications and provides escalation and ...
Service Desk Agent
Washington, DC · On-site
$19.25 - $24.75/hr
The DOT Tier 1 agent is the first line of contact with the DOT customer base. As such the agent is ... Provides detailed level answers on Windows & Office applications and provides escalation and ...
IT Help Desk Agent - Hybrid - Novi, MI
Novi, MI · Hybrid
$23.42 - $26.50/hr
The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for ...
IT Help Desk Agent - Hybrid - Novi, MI
Novi, MI · Hybrid
$23.42 - $26.50/hr
The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for ...
Enterprise Help Desk (EHD) Agent, Tier 1
$17.25 - $22/hr
The Tier 1 Agent will deliver front line technical support to end users operating within a ... Understands EHD Service Level Objectives (SLOs) and the Tier 1 role in supporting achievement of ...
New
Enterprise Help Desk (EHD) Agent, Tier 1
$17.25 - $22/hr
The Tier 1 Agent will deliver front line technical support to end users operating within a ... Understands EHD Service Level Objectives (SLOs) and the Tier 1 role in supporting achievement of ...
New
This role combines hands-on end-user support with knowledge management, service level monitoring ... Monetary compensation is one component of ASM's overall compensation and benefits package for ...
This role combines hands-on end-user support with knowledge management, service level monitoring ... Monetary compensation is one component of ASM's overall compensation and benefits package for ...
IT Help Desk Agent - Hybrid - Novi, MI
Novi, MI · Hybrid
$23.42 - $26.50/hr
The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for ...
IT Help Desk Agent - Hybrid - Novi, MI
Novi, MI · Hybrid
$23.42 - $26.50/hr
The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for ...
SCC Agent Level 1 (Part Time; Varied)
Cherokee, NC · On-site
$14.25 - $19/hr
Service Connection Center Agent DEPARTMENT: Marketing - Service Connection Center GRADEFLSA STATUS ... JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--LEVEL 1: * Receive all incoming phone calls and direct ...
New
SCC Agent Level 1 (Part Time; Varied)
Cherokee, NC · On-site
$14.25 - $19/hr
Service Connection Center Agent DEPARTMENT: Marketing - Service Connection Center GRADEFLSA STATUS ... JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--LEVEL 1: * Receive all incoming phone calls and direct ...
New
SCC Agent Level 1 (Full Time; Varied)
$14.25 - $19/hr
Service Connection Center Agent DEPARTMENT: Marketing - Service Connection Center GRADEFLSA STATUS ... JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--LEVEL 1: * Receive all incoming phone calls and direct ...
New
SCC Agent Level 1 (Full Time; Varied)
$14.25 - $19/hr
Service Connection Center Agent DEPARTMENT: Marketing - Service Connection Center GRADEFLSA STATUS ... JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--LEVEL 1: * Receive all incoming phone calls and direct ...
New
SCC Agent Level 1 (Full Time; Varied)
Cherokee, NC · On-site
$14.25 - $19/hr
Service Connection Center Agent DEPARTMENT: Marketing - Service Connection Center GRADEFLSA STATUS ... JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--LEVEL 1: * Receive all incoming phone calls and direct ...
New
SCC Agent Level 1 (Full Time; Varied)
Cherokee, NC · On-site
$14.25 - $19/hr
Service Connection Center Agent DEPARTMENT: Marketing - Service Connection Center GRADEFLSA STATUS ... JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--LEVEL 1: * Receive all incoming phone calls and direct ...
New
Service Connection Center Agent DEPARTMENT: Marketing - Service Connection Center GRADEFLSA STATUS ... JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--LEVEL 1: * Receive all incoming phone calls and direct ...
New
Service Connection Center Agent DEPARTMENT: Marketing - Service Connection Center GRADEFLSA STATUS ... JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--LEVEL 1: * Receive all incoming phone calls and direct ...
New
Procurement Agent (Multi Level) Company: The Boeing Company Boeing Defense, Space & Security (BDS ... Mentor and provide subject-matter guidance to Level 1-2 procurement staff; review complex actions ...
Procurement Agent (Multi Level) Company: The Boeing Company Boeing Defense, Space & Security (BDS ... Mentor and provide subject-matter guidance to Level 1-2 procurement staff; review complex actions ...
Procurement Agent (Multi Level) Company: The Boeing Company Boeing Defense, Space & Security (BDS ... Mentor and provide subject-matter guidance to Level 1-2 procurement staff; review complex actions ...
Procurement Agent (Multi Level) Company: The Boeing Company Boeing Defense, Space & Security (BDS ... Mentor and provide subject-matter guidance to Level 1-2 procurement staff; review complex actions ...
Level 1 Agent information
What is a level 1 agent?
Level 1 Agents are entry-level customer service or technical support professionals who provide initial assistance to clients or users. Their primary responsibilities include handling basic inquiries, troubleshooting common issues, and escalating more complex problems to higher-level support teams. Level 1 Agents are often the first point of contact for customers and play a crucial role in ensuring a positive experience. They typically follow established scripts and protocols to resolve issues efficiently and document interactions for future reference.
What are the key skills and qualifications needed to thrive as a level 1 agent, and why are they important?
To thrive as a Level 1 Agent, you need strong customer service skills, basic troubleshooting abilities, and a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and common communication platforms is typically required. Excellent listening, patience, and problem-solving skills help Level 1 Agents effectively address customer concerns and escalate issues when necessary. These abilities are crucial for delivering prompt, accurate support and maintaining customer satisfaction in frontline service roles.
What are some common challenges faced by level 1 agents, and how can they effectively manage them?
Level 1 Agents often face challenges such as handling high call volumes, resolving a wide range of basic customer inquiries, and managing situations when issues need to be escalated to higher support tiers. Effective time management, clear communication, and following established protocols are key to managing these challenges. Regular training and support from team leads also help Level 1 Agents stay updated on products and best practices, ensuring they provide accurate and efficient service while building confidence in their roles.
What is the difference between Level 1 Agent vs Customer Service Representative?
| Criteria | Level 1 Agent | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; basic training | High school diploma or equivalent; training varies |
| Work Environment | Call centers, technical support, retail | Call centers, retail, service industries |
| Employer & Industry Usage | Telecom, tech, retail sectors | Retail, banking, telecom, hospitality |
| Common Search & Comparison | Entry-level support roles | Customer support roles |
Level 1 Agents typically handle basic customer inquiries and technical support, often requiring minimal certifications. Customer Service Representatives also provide support but may have broader responsibilities depending on the industry. Both roles are entry-level, customer-facing, and common in service industries, but the specific duties and environments can vary slightly.
More about Level 1 Agent jobs
What job categories do people searching Level 1 Agent jobs look for?
The top searched job categories for Level 1 Agent jobs are:
Job description
JOB TITLE: Help Desk Agent - Level 1
REPORTS TO: Help Desk Manager
JOB TYPE: Full Time
DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.
LOCATION: 2831 Research Drive,Rochester Hills, MI 48309
This is an onsite position with opportunity for hybrid work, subject to change based on business requirements.
Kickstart Your Career in Tech!
Are you passionate about technology but don't have formal IT experience yet? This is your chance to break into the tech industry! At SolvIT, we're looking for enthusiastic individuals with customer service skills and a knack for problem-solving to join our team as Help Desk Agent Level 1. You'll receive on-the-job training, gain hands-on experience, and have opportunities to work in a dynamic and supportive environment. If you're ready to turn your interest in tech into a rewarding career, we want to hear from you!
Who is SolvIT, Inc.?
SolvIT, Inc. provides a strategic approach to technology, leveraging cost-effective business automation solutions for our customers. Our solutions include software development, infrastructure cloud hosting, managed IT services, and technical support services.
Based out of Rochester Hills, Michigan, we continuously strive to provide excellent customer service by building a team of individuals that are caring, service-focused, change leaders, who believe in teamwork. We know that our team members are vital to our success, and we are continuously seeking individuals who will thrive as part of our innovative and talented staff.
What does the Help Desk Agent - Level 1 do?
Under direct supervision, aHelp DeskAgent - Level 1 is responsible for:
- Answering inbound communications (phone calls, emails, chats) from customers from an automotive diagnostic service and/or parts environment
- Creating or updating tickets with timely, accurate written documentation
- Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 support
- Various ad hoc projects
What you will be doing:
- Utilize a ticket system to document and summarize issues
- Communicate to customer base, coworkers, supervisors both verbally and in writing via phone, email, IM, etc.
- Attends meetings, internal training sessions as needed
- Able to work in a fast-paced and flexible work environment.
- At times, projects and client needs require adaptability and agility to adjust work duties