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Level 1 Agent Jobs (NOW HIRING)

Urrly

CX Support Agent - Level 1

$1.0K - $1.3K/mo

CX Support Agent - Level 1 Join a growing SaaS support team helping mission-driven organizations get more value from the software they use every day. This is a remote, Philippines-based Level 1 ...

Meijer, Inc.

Pharmacy Level 1

Kokomo, IN

$16 - $19.25/hr

Using effective communication skills and be agent of change. * Maintaining a clean and orderly pharmacy for a professional appearance. * Maintaining confidentiality of patient information. What You ...

Meijer, Inc.

Pharmacy Level 1

Kokomo, IN · On-site

$16 - $19.25/hr

Using effective communication skills and be agent of change. * Maintaining a clean and orderly pharmacy for a professional appearance. * Maintaining confidentiality of patient information. What You ...

Leidos

Enterprise Help Desk (EHD) Tier 1

Lorton, VA · On-site

$17.25 - $22/hr

The Tier 1 Agent will deliver front line technical support to end users operating within a ... Understands EHD Service Level Objectives (SLOs) and the Tier 1 role in support of meeting SLOs.

Farmers Insurance District 72

Be Seen First

Insurance Agent Apprentice

Wichita, KS · On-site

$65K - $120K/yr

Highlights of this role: * Mentorship under the #1 Agent in the District -- learn how top ... Engage in continuous learning, gaining expert-level knowledge on products, industry trends, and ...

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Level 1 Agent information

What is the difference between Level 1 Agent vs Customer Service Representative?

CriteriaLevel 1 AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma or equivalent; training varies
Work EnvironmentCall centers, technical support, retailCall centers, retail, service industries
Employer & Industry UsageTelecom, tech, retail sectorsRetail, banking, telecom, hospitality
Common Search & ComparisonEntry-level support rolesCustomer support roles

Level 1 Agents typically handle basic customer inquiries and technical support, often requiring minimal certifications. Customer Service Representatives also provide support but may have broader responsibilities depending on the industry. Both roles are entry-level, customer-facing, and common in service industries, but the specific duties and environments can vary slightly.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or those with extensive experience and a strong client base. These roles often include commissions, bonuses, and profit-sharing, with top earners making six figures annually. Advanced certifications and a proven sales record can also contribute to higher compensation.

What are Level 1 Agents?

Level 1 Agents are entry-level customer service or technical support professionals who provide initial assistance to clients or users. Their primary responsibilities include handling basic inquiries, troubleshooting common issues, and escalating more complex problems to higher-level support teams. Level 1 Agents are often the first point of contact for customers and play a crucial role in ensuring a positive experience. They typically follow established scripts and protocols to resolve issues efficiently and document interactions for future reference.

What is the difference between level 1 and level 2 mortgage agent?

A Level 1 mortgage agent typically handles basic client inquiries and processes simple mortgage applications under supervision, while a Level 2 agent has more experience and can manage more complex cases independently, including negotiations and detailed client assessments. The progression often requires additional licensing, certifications, and experience in the mortgage industry.

How much does a mortgage broker make on a $500,000 loan?

A mortgage broker typically earns a commission that ranges from 0.5% to 1% of the loan amount, so on a $500,000 loan, they could make between $2,500 and $5,000. Their income depends on the commission rate, the number of loans closed, and whether they work on a salary or commission basis. Strong knowledge of lending processes and good client relationships can impact earnings for a mortgage broker.

What are the key skills and qualifications needed to thrive as a Level 1 Agent, and why are they important?

To thrive as a Level 1 Agent, you need strong customer service skills, basic troubleshooting abilities, and a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and common communication platforms is typically required. Excellent listening, patience, and problem-solving skills help Level 1 Agents effectively address customer concerns and escalate issues when necessary. These abilities are crucial for delivering prompt, accurate support and maintaining customer satisfaction in frontline service roles.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as executive-level positions (CEOs, CFOs, COOs), successful entrepreneurs, and certain specialized medical or legal professionals can earn $500,000 or more annually. Some highly experienced sales directors, investment bankers, and technology executives also reach this income level, often requiring advanced skills, extensive experience, and leadership responsibilities.

What are some common challenges faced by Level 1 Agents, and how can they effectively manage them?

Level 1 Agents often face challenges such as handling high call volumes, resolving a wide range of basic customer inquiries, and managing situations when issues need to be escalated to higher support tiers. Effective time management, clear communication, and following established protocols are key to managing these challenges. Regular training and support from team leads also help Level 1 Agents stay updated on products and best practices, ensuring they provide accurate and efficient service while building confidence in their roles.
More about Level 1 Agent jobs
What job categories do people searching Level 1 Agent jobs look for? The top searched job categories for Level 1 Agent jobs are:
Level 1 Agent jobs near you
Infographic showing various Level 1 Agent job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

CX Support Agent - Level 1

Urrly

Remote

$1.0K - $1.3K/mo

Other

Posted 15 days ago

Job description

CX Support Agent - Level 1

Join a growing SaaS support team helping mission-driven organizations get more value from the software they use every day.

This is a remote, Philippines-based Level 1 customer support role for a software company serving nonprofits, hospitals, governments, and other volunteer-powered organizations. You will be the first human support layer after AI-assisted triage, helping customers resolve practical software questions through chat, email, phone, and screen-sharing support.

The best fit is patient, detail-oriented, fluent in professional English, comfortable learning new software quickly, and energized by helping users who may not be deeply technical.

What You Will Do
  • Monitor and manage Level 1 support requests during your assigned coverage hours.
  • Respond to customer questions through chat, email, phone, and screen-sharing sessions.
  • Troubleshoot software, account, workflow, and usage-related questions.
  • Help customers understand how to use the product in clear, simple language.
  • Escalate complex issues to Level 2, product, data, or technical teams when needed.
  • Process account changes, upgrades, downgrades, and general company inquiries when assigned.
  • Maintain clear, empathetic, and accurate written communication.
  • Stay engaged during the shift and contribute to team check-ins, handoffs, and support coverage.
What We Are Looking For
  • Full professional English fluency, both written and verbal.
  • Prior customer support, help desk, BPO, SaaS, software, or technical support experience.
  • Strong written communication with excellent grammar, clarity, and attention to detail.
  • Patience and empathy when supporting users with different levels of technical confidence.
  • Ability to simplify software questions and explain steps clearly.
  • Comfort working with support tools such as Intercom, HubSpot, Zendesk, Freshdesk, or similar systems.
  • Strong organization, time management, follow-through, and prioritization.
  • Ability to work independently from home while staying active in team communication.
  • Reliable remote-work setup and stable internet.
Nice To Have
  • Experience supporting SaaS or software products.
  • Experience with Intercom or HubSpot.
  • Experience supporting nonprofit, volunteer-management, CRM, scheduling, training, communications, or compliance software.
  • Experience using metrics such as response time, resolution quality, customer satisfaction, ticket volume, or escalation rate.
  • Prior remote work experience with North American, UK, European, or Australian customers.
Schedule

There are two openings. Candidates must be based in the Philippines and able to work one of these remote schedules:

  • EMEA shift: 9:00 AM to 5:00 PM UTC, which is 5:00 PM to 1:00 AM PHT.
  • AMER shift: 5:00 PM to 1:00 AM UTC, which is 1:00 AM to 9:00 AM PHT.

Contracted hours follow UTC and do not change for local daylight savings time.

Compensation

USD $1,000 to $1,300 per month, based on experience and fit.

Why This Role

This is a chance to join a growing global support function at an important moment. The company is building a stronger Level 1 and Level 2 support model, and strong performers may have opportunities to grow as the team scales.

You will support customers doing meaningful work in their communities, and your work will directly affect whether they can use their systems confidently and efficiently.

Interview Process

Qualified candidates will complete a video interview with Urrly. The strongest candidates may also complete a practical assessment focused on written communication, attention to detail, and customer-support judgment.

Apply now and get a response within 24 hours.

Apply