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Level 1 Agent Jobs (NOW HIRING)

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

SolvIT

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

Farmers Insurance District 72

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The Tier 1 Agent will deliver front line technical support to end users operating within a ... Understands EHD Service Level Objectives (SLOs) and the Tier 1 role in support of meeting SLOs.

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Help Desk Agent (On-call)(2887)

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If you're a producing agent looking to level up, we want to help you grow a more profitable ... When one agent succeeds, the entire community becomes stronger. * A True Peer Community * Grow Your ...

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All JobsLevel 1 Agent Jobs

Level 1 Agent information

What jobs make $1,000,000 a year?

In the context of a Level 1 Agent, earning $1,000,000 annually is uncommon and typically requires advanced roles, significant experience, or ownership in high-revenue industries such as finance, technology, or entrepreneurship. Most entry-level positions, including Level 1 Agents, do not reach this income level without progression or additional income sources. High earnings usually involve specialized skills, commissions, or business ownership beyond entry-level roles.

What is the difference between Level 1 Agent vs Customer Service Representative?

CriteriaLevel 1 AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma or equivalent; training varies
Work EnvironmentCall centers, technical support, retailCall centers, retail, service industries
Employer & Industry UsageTelecom, tech, retail sectorsRetail, banking, telecom, hospitality
Common Search & ComparisonEntry-level support rolesCustomer support roles

Level 1 Agents typically handle basic customer inquiries and technical support, often requiring minimal certifications. Customer Service Representatives also provide support but may have broader responsibilities depending on the industry. Both roles are entry-level, customer-facing, and common in service industries, but the specific duties and environments can vary slightly.

What are Level 1 Agents?

Level 1 Agents are entry-level customer service or technical support professionals who provide initial assistance to clients or users. Their primary responsibilities include handling basic inquiries, troubleshooting common issues, and escalating more complex problems to higher-level support teams. Level 1 Agents are often the first point of contact for customers and play a crucial role in ensuring a positive experience. They typically follow established scripts and protocols to resolve issues efficiently and document interactions for future reference.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, surgeons, or senior executives, often requiring advanced skills, certifications, or extensive experience. Freelance or contract work in fields like software development, consulting, or finance can also reach this earning level with significant expertise and client volume.

What are the key skills and qualifications needed to thrive as a Level 1 Agent, and why are they important?

To thrive as a Level 1 Agent, you need strong customer service skills, basic troubleshooting abilities, and a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and common communication platforms is typically required. Excellent listening, patience, and problem-solving skills help Level 1 Agents effectively address customer concerns and escalate issues when necessary. These abilities are crucial for delivering prompt, accurate support and maintaining customer satisfaction in frontline service roles.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executives, specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. Certain high-level positions in finance, technology, and healthcare, especially with bonuses, stock options, or profit sharing, can also reach this income level. These roles typically require advanced skills, extensive experience, and often leadership responsibilities.

What are some common challenges faced by Level 1 Agents, and how can they effectively manage them?

Level 1 Agents often face challenges such as handling high call volumes, resolving a wide range of basic customer inquiries, and managing situations when issues need to be escalated to higher support tiers. Effective time management, clear communication, and following established protocols are key to managing these challenges. Regular training and support from team leads also help Level 1 Agents stay updated on products and best practices, ensuring they provide accurate and efficient service while building confidence in their roles.

What job makes $10,000 a month without a degree?

A Level 1 Agent typically does not earn $10,000 a month without additional experience or specialized skills. High-paying roles that can reach this level often require advanced skills, certifications, or experience in fields like sales, real estate, or certain tech roles such as software development or digital marketing. Most entry-level positions do not offer such high monthly earnings without a degree or extensive experience.
More about Level 1 Agent jobs
What job categories do people searching Level 1 Agent jobs look for? The top searched job categories for Level 1 Agent jobs are:
Level 1 Agent jobs near you
Infographic showing various Level 1 Agent job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 68% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Help Desk Agent - Level 1

Help Desk Agent - Level 1

SolvIT, Inc.

Rochester Hills, MI

$15.75 - $20/hr

Other

Posted yesterday

Job description

JOB TITLE: Help Desk Agent - Level 1

REPORTS TO: Help Desk Manager

JOB TYPE: Full Time

DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

LOCATION: 2831 Research Drive,Rochester Hills, MI 48309

This is an onsite position with opportunity for hybrid work, subject to change based on business requirements.

Kickstart Your Career in Tech!
Are you passionate about technology but don't have formal IT experience yet? This is your chance to break into the tech industry! At SolvIT, we're looking for enthusiastic individuals with customer service skills and a knack for problem-solving to join our team as Help Desk Agent Level 1. You'll receive on-the-job training, gain hands-on experience, and have opportunities to work in a dynamic and supportive environment. If you're ready to turn your interest in tech into a rewarding career, we want to hear from you!

Who is SolvIT, Inc.?

SolvIT, Inc. provides a strategic approach to technology, leveraging cost-effective business automation solutions for our customers. Our solutions include software development, infrastructure cloud hosting, managed IT services, and technical support services.

Based out of Rochester Hills, Michigan, we continuously strive to provide excellent customer service by building a team of individuals that are caring, service-focused, change leaders, who believe in teamwork. We know that our team members are vital to our success, and we are continuously seeking individuals who will thrive as part of our innovative and talented staff.

What does the Help Desk Agent - Level 1 do?
Under direct supervision, aHelp DeskAgent - Level 1 is responsible for:

  • Answering inbound communications (phone calls, emails, chats) from customers from an automotive diagnostic service and/or parts environment
  • Creating or updating tickets with timely, accurate written documentation
  • Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 support
  • Various ad hoc projects

What you will be doing:

  • Utilize a ticket system to document and summarize issues
  • Communicate to customer base, coworkers, supervisors both verbally and in writing via phone, email, IM, etc.
  • Attends meetings, internal training sessions as needed
  • Able to work in a fast-paced and flexible work environment.
  • At times, projects and client needs require adaptability and agility to adjust work duties

Apply