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Help Desk Agent Ii Jobs (NOW HIRING)

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Month 2: The contractor will begin working independently, with hands on support and monitoring of ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... Month 2: The contractor will begin working independently, with hands on support and monitoring of ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Minimum of 2 years of experience in IT support, preferably in a utility or field service ...

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk ... Minimum of 2 years of experience in IT support, preferably in a utility or field service ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One Holdings, LLC

Help Desk Agent

Lynchburg, VA · On-site

$18 - $20/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

Polsinelli

Help Desk Agent

Atlanta, GA · On-site

$55K - $65K/yr

Polsinelli is seeking a Help Desk Agent. This role can be hired as remote or hybrid, provided the candidate is in a state/jurisdiction wherein we practice. This is a second-shift position. The hours ...

New

SAIC

Help Desk Agent I

VA · Remote

$40K/yr

ORA_REMOTE Description SAIC has opportunities for a Fully Remote , Help Desk Agent I supporting The ... AA Degree in related discipline or High School or equivalent and up to two (2) years of related ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

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All JobsHelp Desk Agent Ii Jobs

Help Desk Agent Ii information

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$27

How much do help desk agent ii jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for help desk agent ii in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What does a Help Desk Agent II do?

A Help Desk Agent II provides technical support to end-users, typically for software, hardware, or network issues. They handle more complex problems than entry-level agents, often escalating unresolved issues to higher-level technicians. Their role includes troubleshooting, diagnosing problems, resolving technical issues, and documenting solutions. They also help train junior agents and may contribute to improving support processes.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk Agent II roles still require human oversight for complex problems and customer interaction. AI tools enhance efficiency but do not fully replace the need for skilled support staff. Help desk professionals often need technical knowledge, communication skills, and familiarity with ticketing systems to effectively assist users.

What are some common challenges faced by a Help Desk Agent II and how can they be overcome?

Help Desk Agent IIs often encounter challenges such as managing high ticket volumes, addressing complex technical issues, and balancing multiple priorities. To overcome these, it’s important to develop strong time management skills, stay organized, and continuously update technical knowledge. Collaboration with Level I agents and escalation to higher-tier support when necessary can also help resolve issues more efficiently. Building effective communication skills is key to managing both user expectations and team workflows.

What are the key skills and qualifications needed to thrive as a Help Desk Agent II, and why are they important?

To thrive as a Help Desk Agent II, you need a solid understanding of computer hardware, software troubleshooting, network basics, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems like ServiceNow, remote support tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These abilities ensure quick resolution of technical problems, high user satisfaction, and smooth IT operations within an organization.

What is level 1, 2, and 3 support in IT?

In IT support roles like Help Desk Agent II, Level 1 support handles basic issues such as password resets and hardware troubleshooting, often using remote tools. Level 2 support addresses more complex problems requiring deeper technical knowledge, while Level 3 support involves advanced troubleshooting, often by specialized engineers or developers for persistent or complex issues. These levels help structure support workflows and ensure efficient problem resolution.

What is a Level 2 help desk issue?

A Level 2 help desk issue refers to more complex technical problems that cannot be resolved by Level 1 support staff and require specialized knowledge or advanced troubleshooting. Help desk agents at this level often use diagnostic tools, remote access, and technical documentation to resolve issues related to software, hardware, or network problems.
More about Help Desk Agent Ii jobs
What cities are hiring for Help Desk Agent Ii jobs? Cities with the most Help Desk Agent Ii job openings:
What states have the most Help Desk Agent Ii jobs? States with the most job openings for Help Desk Agent Ii jobs include:
What job categories do people searching Help Desk Agent Ii jobs look for? The top searched job categories for Help Desk Agent Ii jobs are:
Help Desk Agent Ii jobs near you
Infographic showing various Help Desk Agent Ii job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Help Desk Agent

STI

Nashville, TN • On-site

$16.50 - $21/hr

Full-time

Re-posted 16 days ago

Job description

Help Desk Agent
Nashville, TN
9 Months
Candidate Must Be Local
Job Title: OPS HELP DESK AGENT -
ADM SVCS ASSISTANT
**This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.**
The standard work week is 37.5 hrs./wk.
The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in responsibilities related to answering calls, responding to emails and voicemails, and identifying defects and system issues to report to the system team. PERLSS implementation requirements have increased the workload of existing team members and additional support is needed to maintain daily functions of the help desk team to ensure calls and inquiries are handled timely and accurately. The contractor role will allow the help desk team to manage PERLSS related work, including monitoring and reporting defects, process improvements, and required work related to additional PERLSS implementation phases. With each new phase, workload will increase for the agents due to questions being asked by partners and potential system issues being identified.
Assignments will include answering phone calls, providing information on LTSS programs or escalating concerns, and tracking resolutions.
Description of Duties (PROJECT-BASED) % of Total Work Effort
  • Call Center Agent: Handles incoming calls related to LTSS program information and troubleshooting. Researches, responds, and tracks all incoming calls and provides effective customer service. 50%
  • Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system and Katie Beckett program to report defects and issues for resolution. Research and follow up on expiring Acceptable Use Policies for partners and verify user employment status. Checks and responds to emails and voicemails of partners within required timeframe. 50%

Action Plan Timeline
The contractor will be needed for nine (9) months.
  • Month 1: Training on new role, including shadowing and completion of new hire onboarding process.
  • Month 2: The contractor will begin working independently, with hands on support and monitoring of supervisor, on help desk tasks. These include answering phone calls, resolving questions or concerns, and tracking the resolution. Weekly check ins to occur with supervisor to monitor productivity and answer questions.
  • Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks, to include a review of eligibility system implementation related tasks that are close to completion or have already been completed.
  • Months 8-9: The contractor will work with the help desk team on transitioning responsibilities to team members and finalizing outstanding work tasks. The contractor and supervisor will create a transition plan to minimize transition related gaps, ensuring compliance with required timeframes.

Minimum qualifications
  • Graduation from an accredited college or university with a bachelor's degree or graduation from an accredited college or university with an associate's degree and two years of qualifying professional experience
  • Excellent verbal and written communications skills
  • Proven technical skills (e.g. Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
  • Excellent time management skills and ability to multi-task and prioritize work in order to meet specific timeframes and deadlines with minimal supervision
  • Keen attention to detail and adherence to deadlines
  • Organization
  • Self-motivated and able to thrive in a fast-paced and results-driven environment
  • Critical thinking and problem-solving skills

Apply